AI Knowledge Hub ARR Increases 27% Year Over YearSUNNYVALE, Calif., Feb. 03, 2026 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), a leading provider of AI-powered knowledge management solutions, today announced financial results for its fiscal 2026 second quarter ended December 31, 2025. “I am pleased with our second-quarter performance, highlighted by the 27% year-over-year growth in AI Knowledge Hub ARR,” said Ashu Roy, eGain’s CEO. “AI Knowledge Hub now represents 64% of our total SaaS ARR, and we continued to ...

Core Viewpoint - eGain, a provider of AI-powered knowledge management and customer experience solutions, will host virtual one-on-one meetings with institutional investors at the Oppenheimer 8th Annual Emerging Growth Conference on February 4, 2026 [1]. Company Overview - eGain has over 25 years of expertise in AI-powered knowledge management and customer experience automation solutions [3]. - The company helps enterprises integrate siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods [3]. - Global 2000 companies across various industries rely on eGain's solutions to transform customer service, reduce costs, and achieve successful AI implementations at scale [3].

Core Viewpoint - eGain is set to announce its fiscal 2026 second quarter financial results on February 3, 2026, followed by an investor conference call and webcast led by CEO Ashu Roy and CFO Eric Smit [1]. Group 1: Financial Announcement Details - The financial results will be released after the close of regular market trading on February 3, 2026 [1]. - The investor conference call will take place at 2:00 p.m. Pacific Time (5:00 p.m. ET) [2]. - A live and archived webcast of the conference call will be available on eGain's website [2]. Group 2: Company Overview - eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions with over 25 years of expertise [3]. - The company helps enterprises integrate siloed content and automate trusted knowledge workflows, delivering measurable AI-ROI [3]. - Global 2000 companies across various industries rely on eGain's solutions to transform customer service and reduce costs [3].

Core Insights - eGain Corporation has launched eGain AI Agent for Cisco Webex Contact Center, providing real-time conversational guidance and interaction intelligence to enhance customer service operations [1][4]. Product Features - The solution integrates eGain's AI Knowledge Hub and AI Agent into the Webex Contact Center, offering contextual guidance to agents during live interactions by synthesizing insights from conversation histories [2][8]. - It enables agents to receive proactive guidance without leaving their workspace, thus streamlining the workflow and improving efficiency [2][8]. Benefits - The integration aims to improve first-contact resolution, reduce handle time, and enhance overall customer experience [1][4]. - eGain's CEO emphasized that the solution delivers trusted AI capabilities within the existing Cisco ecosystem, facilitating a scalable return on investment in customer service operations [4]. Event Participation - eGain will demonstrate the new solution at Customer Contact Week in Orlando from January 21-23, 2026, showcasing measurable improvements in agent efficiency and customer satisfaction [5]. Company Overview - eGain specializes in AI knowledge solutions for customer engagement, serving Global 2000 companies across various industries and government clients in over 60 countries [6].

Core Insights - Rogue Credit Union is expanding its use of eGain's AI Knowledge Hub and agent assistance platforms to enhance member service and sales enablement in preparation for its merger with Members 1st Credit Union [1][2] Group 1: eGain Platform Adoption - The expanded deployment includes eGain Knowledge + AI for both contact center and enterprise use, eGain AI Agent, eGain Sales Advisor, and integrations with Microsoft Teams and Talkdesk [2][4] - The platform provides real-time, AI-powered guidance to Member Service Representatives (MSRs), enabling them to respond to member inquiries with confidence and accuracy [3][4] Group 2: Member Service Empowerment - eGain's integration allows MSRs to access contextual knowledge directly within their workflows, reducing the time spent searching for answers [3][4] - Key use cases include real-time AI-powered guidance, in-context knowledge delivery, consistent member experiences, faster issue resolution, and streamlined onboarding for new employees [4] Group 3: Sales Enablement - Rogue is deploying eGain Sales Advisor to codify best practices from top-performing MSRs, ensuring consistent, member-centric selling conversations across the organization [5][6] - This approach makes institutional knowledge accessible to all employees, enhancing member engagement and service quality [5][6] Group 4: Company Background - Rogue Credit Union is a not-for-profit financial cooperative serving members in Oregon, Idaho, and Northern California, focused on delivering high-quality member experiences [7] - The merger with Members 1st Credit Union aims to create a larger enterprise with a shared commitment to member service excellence [7]

Core Insights - eGain Corporation has been selected by SELCO Community Credit Union to implement its AI Knowledge Hub and AI Agent software for modernizing enterprise knowledge management [1][3] Company Overview - SELCO Community Credit Union aims to enhance financial well-being and service excellence for its members in Oregon, serving approximately 500 employees [2][8] - eGain Corporation specializes in AI knowledge platforms for customer service, providing solutions that improve operational efficiency and reduce costs [1][7] Solution Details - The eGain AI Knowledge Hub will serve as a unified enterprise knowledge management platform, facilitating knowledge delivery across various teams including contact center, branch, lending, operations, and back-office [4][5] - The solution will integrate with the Genesys agent desktop, ensuring a seamless user experience without disrupting existing workflows [4] Operational Improvements - SELCO plans to migrate its SharePoint-based procedures into the eGain platform, which will enhance compliance visibility, eliminate version-control issues, and accelerate employee onboarding [5][6] - The implementation of eGain's AI Knowledge Hub is expected to establish a scalable foundation for future AI-driven automation and agent assistance [5][6] Leadership Perspectives - SELCO's Director of Talent Development emphasized the importance of empowering employees with accurate knowledge to improve service excellence [6] - eGain's CEO highlighted the need for a purpose-built platform to address operational and compliance challenges faced by organizations like SELCO [6]

Core Insights - eGain Corporation has been selected by Achmea to provide its AI Knowledge Hub and AI Agent software to enhance knowledge management and support Achmea's transformation into a Digital Insurer [1][3]. Company Overview - Achmea is a major cooperative insurance and financial services group in Europe, headquartered in Zeist, Netherlands, serving over 10 million customers with various services including health, life, and banking [2]. Strategic Shift - Achmea is focusing on becoming a Digital Insurer, prioritizing customer experience and self-service adoption, and has identified the need for a Knowledge-as-a-Service (KaaS) partner to modernize its knowledge management [3][4]. Implementation Details - The deployment will empower 21,000 users within Achmea, including 8,225 contact center users and 12,750 enterprise users, with an AI Agent license for each [5]. - The solution will integrate over 26,000 documents into a centralized knowledge base, creating a single source of trusted knowledge for customer inquiries across Achmea's operations [6]. Expected Outcomes - Achmea's integrated approach will unify its knowledge ecosystem, ensuring consistent responses for agents and staff while enhancing operational efficiency [7]. - The implementation aims to deliver seamless customer experiences, accelerate self-service adoption, and provide agents with relevant answers to improve service efficiency [8]. Leadership Insights - Achmea's IT Director emphasized the commitment to delivering personalized and efficient service as part of their Digital Insurer transformation, highlighting the importance of eGain's solutions in providing a unified knowledge foundation [9]. - eGain's CEO noted that Achmea's vision requires enterprise-wide access to trusted knowledge to enhance both employee productivity and customer experience [9].

Core Insights - eGain Corporation (EGAN) recently reported its Q1 earnings, showing strong performance in its share price over the past year, indicating investor interest in the company [1] Financial Performance - The company has been steadily growing, which is a positive sign for long-term investors [1] Investment Strategy - The investment approach discussed emphasizes a mix of growth, value, and dividend-paying stocks, with a particular focus on value investments [1]

Core Insights - eGain Corporation has been selected by OCCU || Oregon Community Credit Union to implement its AI Knowledge Hub and AI Agent software to enhance service delivery and member experience [1][3]. Company Overview - OCCU is a not-for-profit financial cooperative with over $3.5 billion in assets, serving approximately 284,000 member-owners [7]. - The credit union aims to modernize its knowledge management system to address operational inefficiencies and improve member service [2]. Solution Details - The eGain AI Knowledge Hub will support over 700 users, including contact center representatives and enterprise users, through a unified platform [3]. - The solution is designed to optimize authoring and governance procedures, enhancing compliance and operational efficiency while improving user experience [4]. Expected Outcomes - The implementation of eGain's solutions is anticipated to increase efficiency by allowing technical writers to focus on strategic initiatives and reduce onboarding time for new agents [4]. - The unified knowledge management system is expected to empower service teams with instant access to trusted answers, thereby improving employee productivity and member experience [5].

Group 1 - The article does not provide any specific content related to a company or industry, as it appears to be a technical issue regarding browser settings and ad-blockers [1]