Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or ...

Financial Performance - Total revenue for Q1 2025 was $21.8 million, a decrease of 10% year over year[3] - GAAP net income for Q1 2025 was $652,000, or $0.02 per share, down from $2.6 million, or $0.08 per share in Q1 2024[3] - Non-GAAP net income for Q1 2025 was $1.3 million, or $0.04 per share, compared to $3.8 million, or $0.12 per share in Q1 2024[3] - Total revenue for the three months ended September 30, 2024, was $21,799, a decrease of 10% compared to $24,176 in the same period of 2023[13] - Net income for the quarter was $652, significantly lower than $2,596 in the same period of 2023[13] - Non-GAAP net income was $1,284, down from $3,804 year-over-year[14] - The company reported a basic earnings per share of $0.02, down from $0.08 in the same quarter of 2023[13] Revenue Breakdown - Annual recurring revenue for AI Knowledge Hub customers increased by 16% year over year[2] - SaaS revenue decreased by 11% to $19,820 from $22,323 year-over-year[18] - Professional services revenue increased by 7% to $1,979 compared to $1,853 in the prior year[18] Cash Flow and Expenses - Cash provided by operations was $1.0 million, resulting in an operating cash flow margin of 4%[3] - Total cash and cash equivalents decreased to $67.2 million from $79.8 million in Q1 2024[3] - Operating expenses totaled $14,624, a reduction of 8% from $15,922 in the same quarter last year[13] - Research and development expenses increased by 12% to $7,421 from $6,632 year-over-year[18] Future Projections - eGain expects total revenue for Q2 2025 to be between $22.2 million and $22.6 million[4] - For the full fiscal year 2025, eGain anticipates total revenue between $92.0 million and $93.0 million[5] Adjusted Metrics - Adjusted EBITDA for Q1 2025 was $1.4 million, down from $2.8 million in Q1 2024[3] - Adjusted EBITDA for the quarter was $1,357, compared to $2,812 in the prior year, indicating a decline of 52%[17] - Total shares repurchased were approximately 671,000 at an average cost of $6.84 per share, totaling $4.6 million[3]

Core Insights - eGain's AI Knowledge Hub was awarded the Readers' Choice for 2024 by KMWorld Magazine in the Customer Experience and Support category, highlighting its recognition in the industry [1][2] Company Highlights - eGain is a Diamond Sponsor for the upcoming KM/Enterprise AI World Conference scheduled for November 18-21, 2024, in Washington, D.C. [3] - The company will showcase its offerings at Booth 100 and feature a keynote titled "Trusted Knowledge for Customer Service in the Age of GenAI" by CEO Ashu Roy on November 19 [3] Product Information - The eGain AI Knowledge Hub aims to enhance customer service experience and reduce costs by providing reliable answers [4]

SUNNYVALE, Calif., Nov. 05, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for customer service, will announce its fiscal 2025 first quarter financial results after the close of regular market trading on Tuesday, November 12, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Tuesday, November 12th at 2:00 p.m. Pacific Time (5: ...

CHICAGO, Oct. 29, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for service, announced major product enhancements at its Solve 24 conference in Chicago. By 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals, per Gartner. eGain AI Agent™ conversationally engages customers, clarifies intent, guides them ...

SUNNYVALE, Calif., Oct. 15, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced the eGain Solve 2024 conference to usher in the era of AI knowledge to transform business performance. The event will be held at the Hyatt Regency O'Hare in Chicago on October 29-30, 2024. Per Gartner, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their ...

Investors in eGain Corporation (EGAN) need to pay close attention to the stock based on moves in the options market lately. That is because the Feb. 21, 2025 $5 Put had some of the highest implied volatility of all equity options today. What is Implied Volatility? Implied volatility shows how much movement the market is expecting in the future. Options with high levels of implied volatility suggest that investors in the underlying stocks are expecting a big move in one direction or the other. It could also ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Fiscal Year Ended June 30, 2024 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or other jur ...

eGain Corporation (NASDAQ:EGAN) Q4 2024 Earnings Conference Call September 5, 2024 5:00 PM ET Company Participants Jim Byers - MKR Investor Relations Ashutosh Roy - Chief Executive Officer Eric Smit - Chief Financial Officer Conference Call Participants Jeff Van Rhee - Craig-Hallum Capital Group LLC Richard Baldry - ROTH Capital Partners, LLC Operator Good day, and welcome to the eGain Fiscal 2024 Fourth Quarter and Full-Year Financial Results Call. All participants will be in a listen-only mode. [Operator ...

INVESTOR PRESENTATION AI Knowledge for Service eGain NASDAQ: EGAN NASDAQ: EGAN September 2024 Safe Harbor statement This presentation contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation: our financial guidance for the first quarter of fiscal 2025 and fiscal 2025 full year ending June 30, 2025; expectations regarding demand for our offerings; and our market opportunity. The achievement ...