Five9(FIVN)2024-02-20 16:00Revenue - Revenue for Q4 2023 is expected to be in the range of 240.0 million[6] - Revenue for the fourth quarter of 2023 increased 15% to a record 208.3 million for the fourth quarter of 2022[31] - Total revenue for 2023 increased 17% to a record 778.8 million in 2022[33] - Revenue for the business outlook is projected to be in the range of 1.057 billion[74] - Revenue for the twelve months ended December 31, 2023, was 778.846 million in 2022[78] Non-GAAP Net Income - Non-GAAP net income for Q4 2023 was 0.61 per diluted share, compared to 0.54 per diluted share in Q4 2022[5] - Non-GAAP net income for 2023 was 2.05 per diluted share, compared to 1.50 per diluted share in 2022[21] - Non-GAAP net income per share for full year 2024 is expected to be in the range of 2.18, assuming diluted shares outstanding of approximately 75.9 million[17] - Non-GAAP net income per share is expected to be in the range of 0.39, with diluted shares outstanding of approximately 74.7 million[71] GAAP Net Loss - GAAP net loss for Q4 2023 was (0.17) per basic share, compared to (0.19) per basic share in Q4 2022[15] - GAAP net loss for 2023 was (1.13) per basic share, compared to GAAP net loss of (1.35) per basic share, in 2022[27] - GAAP net loss per share in the range of (0.28), assuming basic shares outstanding of approximately 73.6 million[28] - GAAP net loss per share in the range of (0.53), assuming basic shares outstanding of approximately 74.6 million[36] - Net loss for the year ended December 31, 2023 was 94.650 million in the previous year[63] - Net loss for the twelve months ended December 31, 2023, was 94.650 million in 2022[78] Adjusted EBITDA - Adjusted EBITDA for Q4 2023 was 46.2 million, or 22.2% of revenue in Q4 2022[19] - Adjusted EBITDA for 2023 was 140.4 million, or 18.0% of revenue in 2022[23] - Adjusted EBITDA for 2023 was 140.4 million, or 18.0% of revenue, in 2022[76] GAAP Gross Margin - GAAP gross margin was 52.9% for Q4 2023, compared to 53.8% for Q4 2022[18] - GAAP gross margin was 52.5% for 2023, compared to 52.8% in 2022[33] Adjusted Gross Margin - Adjusted gross margin was 61.3% for the fourth quarter of 2023, compared to 62.3% for the fourth quarter of 2022[32] - Adjusted gross margin was 61.0% for 2023, compared to 61.3% in 2022[34] Operating Cash Flow - GAAP operating cash flow for 2023 was 88.9 million in 2022[9] - GAAP operating cash flow for Q4 2023 was 32.7 million in Q4 2022[70] - Net cash provided by operating activities increased to 88.865 million year-over-year[63] Stock-Based Compensation - Stock-based compensation for Q4 2023 was 43.8 million in Q4 2022[3] - Stock-based compensation expenses increased to 172.507 million year-over-year[63] Expenses - Research and development expenses increased to 44.4 million in 2022[25] - Sales and marketing expenses increased to 59.3 million in 2022[25] - Research and development expenses for the twelve months ended December 31, 2023, were 141.794 million in 2022[78] - Sales and marketing expenses for the twelve months ended December 31, 2023, were 261.990 million in 2022[78] - General and administrative expenses for the twelve months ended December 31, 2023, were 95.143 million in 2022[78] Assets and Investments - Total assets increased to 1.244485 billion year-over-year[62] - Goodwill increased to 165.420 million year-over-year[62] - Total current assets increased to 778.710 million year-over-year[62] - Deferred contract acquisition costs increased to 114.880 million year-over-year[62] - Purchases of marketable investments increased to 435.768 million year-over-year[63] Cash and Cash Equivalents - Cash and cash equivalents decreased to 180.987 million year-over-year[63] Exit Costs - Exit costs related to the closure and relocation of Russian operations were 477.798 million, compared to $411.345 million in 2022[78]