Core Insights - Agora, Inc. reported its fourth consecutive quarter of GAAP profitability in Q3 2025, driven by double-digit revenue growth and expanding margins [2] - The company's core real-time engagement platform-as-a-service business is rebounding and is expected to deliver its first full-year revenue growth since the pandemic [2] - Significant investments are being made in conversational AI, with new product launches aimed at enhancing developer capabilities [2] Financial Performance - Total revenues for Q3 2025 were $35.4 million, a 12.0% increase from $31.6 million in Q3 2024 [4][8] - Agora's revenues were $18.2 million, up 15.9% from $15.7 million year-over-year, attributed to business expansion in sectors like live shopping [4][8] - Shengwang's revenues were RMB122.4 million ($17.2 million), an increase of 8.4% from RMB112.9 million ($15.9 million) in the same period last year [4][8] Cost and Profitability - Cost of revenues increased to $12.0 million, a 14.4% rise from $10.5 million in Q3 2024, mainly due to higher bandwidth usage [5] - Gross profit was $23.3 million, reflecting a 10.8% increase from $21.0 million year-over-year, with a gross margin of 66.0% [6] - Operating expenses decreased significantly to $25.3 million, down 44.8% from $45.9 million in the same period last year [7] Customer Metrics - Active customers for Agora increased to 1,968, an 11.7% rise from 1,762 a year ago [8] - Shengwang had 1,976 active customers, a slight increase of 0.4% from 1,969 [8] - Dollar-Based Net Retention Rate for Agora was 108%, while Shengwang's was 90% for the trailing 12-month period [8] Net Income and Cash Flow - Net income for Q3 2025 was $2.7 million, a significant turnaround from a net loss of $24.2 million in Q3 2024 [12][13] - Net cash provided by operating activities was $0.7 million, compared to a net cash used of $4.6 million in the same quarter last year [8] Share Repurchase Program - The company repurchased approximately 5.2 million Class A ordinary shares for about $4.8 million during Q3 2025, representing 2.4% of its $200 million share repurchase program [14] - As of September 30, 2025, approximately 150.1 million shares had been repurchased, accounting for 66.0% of the total program [15] Financial Outlook - For Q4 2025, Agora expects total revenues to be between $37 million and $38 million, indicating year-over-year growth of 7.2% to 10.1% [17]

NICE 2025 Investor Day Summary Company Overview - NICE is a leader in customer experience (CX) with 27,000 customers globally, including major banks and Fortune 500 companies [10][11][31] - The company also leads in financial crime and compliance, protecting $5 trillion in daily transactions through its Actimize portfolio [10] Industry Insights - The customer experience market is experiencing significant growth, driven by increasing interaction volumes across various channels, including AI, digital, and voice [11][14][22] - Companies investing in CX outperform their peers, with proven benefits such as increased revenue and reduced operational costs [12][13] - NICE's AI volumes have grown by 65% in the last nine months, with digital interactions increasing in the mid-40% range [14] Key Points from the Presentation 1. **Market Opportunity**: The CX market is described as a "great market" with natural growth due to rising consumer interactions [5][11] 2. **Positioning**: NICE is well-positioned to capitalize on market opportunities through its AI capabilities and comprehensive product portfolio [6][22] 3. **Growth Drivers**: The company will focus on AI growth, automation of agentic AI, and expanding its CCAS (Contact Center as a Service) offerings [60][62] 4. **Financial Performance**: NICE reported a 49% growth in AI Annual Recurring Revenue (ARR) and is projected to reach nearly $3 billion in revenue by 2025 [27][28] 5. **Customer Success Stories**: Examples include Bose, which improved customer satisfaction by 30% and reduced operating costs by nearly 20% through NICE's platform [12][13] Leadership Changes - Arun Chandra has been appointed as COO, bringing experience from Walt Disney Corporation and Meta [4] Competitive Landscape - NICE Cognigy is recognized as a market leader in conversational AI for CX, with a strong focus on customer-driven journeys [28][51] - The company aims to capture market share from competitors by leveraging its AI-native platform and extensive customer base [53][54] Future Outlook - NICE anticipates doubling its total addressable market, currently estimated at $31 billion, within the next three years due to AI and CCAS market expansion [46] - The company emphasizes the importance of both human and AI interactions in delivering superior customer experiences [58][59] Conclusion - NICE is positioned for significant growth in the CX market, driven by its AI capabilities, customer-centric approach, and strategic leadership [60][61]

Core Insights - LivePerson Inc. reported a significant earnings miss for Q3 2025, with an EPS of -$4.55 compared to an estimated -$2.30, resulting in a negative surprise of 68.52% [2][6] - The company's revenue for the quarter was $60.15 million, exceeding estimates of $57.11 million, but down from $74.24 million in the same quarter last year [3][6] Financial Performance - The loss per share increased from $1.05 in the same quarter last year, indicating a challenging financial period for the company [2] - LivePerson's negative price-to-earnings (P/E) ratio is approximately -0.29, and the price-to-sales ratio is about 0.15, suggesting investors pay 15 cents for every dollar of sales [4] - The enterprise value to sales ratio stands at 1.22, reflecting the company's valuation relative to its revenue [4] Business Development - Despite financial challenges, LivePerson secured 28 deals in Q3, including 26 with existing customers and 2 with new clients [5][6] - The average revenue per enterprise and mid-market customer increased by 5.6% to $665,000, based on recurring revenue, indicating growth in customer engagement [5]

Financial Data and Key Metrics Changes - Revenue for Q3 2025 was $60.2 million, exceeding the high end of the guidance range of $60 million [5][17] - Adjusted EBITDA was $4.8 million, significantly above the high end of the guidance range, reflecting strong cost discipline [5][17] - Recurring revenue accounted for 92% of total revenue, amounting to $55.1 million [17] - Cash on the balance sheet at the end of Q3 was $107 million [18] Business Line Data and Key Metrics Changes - Revenue from hosted services was $51.2 million, down 18% year-over-year [17] - Professional services revenue was $9 million, down 23% year-over-year [18] - Average revenue per customer increased by 6% year-over-year to $665,000 [18] - RPO (Remaining Performance Obligations) declined to $182 million [18] Market Data and Key Metrics Changes - U.S. revenue was $37 million, representing 61% of total revenue, while international revenue was $23.2 million, or 39% of total revenue [18] - Net revenue retention improved to 80.4%, up from 78.2% in the previous quarter [18] Company Strategy and Development Direction - The company has closed a debt refinancing agreement and executed a cost restructuring to reduce cash burn, stabilizing its financial foundation [4][15] - The launch of the Conversation Simulator product aims to address challenges in deploying and scaling AI and human agent workforces, representing a significant new opportunity [8][10] - The partnership with Google enhances the company's market reach and product offerings, particularly through the integration with Google's RCS platform [6][14] Management's Comments on Operating Environment and Future Outlook - Management noted a shift in customer conversations towards increased confidence in the company's financial stability, leading to improved renewal discussions [12][14] - The company raised its full-year revenue guidance to a range of $235 million-$240 million and adjusted EBITDA guidance to $7.5 million-$12.5 million, reflecting better-than-anticipated performance [15][19] - The company expects to see continued strong adoption of its generative AI capabilities and early traction with the Conversation Simulator [14][15] Other Important Information - The market for training, simulation, and compliance related to AI and human agents is projected to grow from $10 billion today to $20 billion by 2030 [11] - The company signed a total of 28 deals in the quarter, including two new logos and 26 expansions and renewals, indicating a sequential increase in total deal value of 14% [16] Q&A Session Summary Question: What drove the upside in the quarter? - Management indicated that the upside was primarily due to timing, with some deals recognized in Q3 that would have otherwise occurred in Q4, along with variable revenue [22][23] Question: What is the competitive landscape for the Conversation Simulator? - Management noted that while there are competitors, LivePerson uniquely addresses both human and bot training, providing a comprehensive customer experience perspective [24][25][26] Question: What are the implications of the cost restructuring? - The cost restructuring effects began in Q3 and are expected to fully materialize in Q4 and for the full year 2026, contributing to improved EBITDA guidance [27]

Core Insights - LivePerson reported total revenue of $60.2 million for Q3 2025, which is a decrease of 19.0% compared to the same period last year, primarily due to customer cancellations and downsells [2][3] - The company achieved adjusted EBITDA of $4.8 million for Q3 2025, down from $7.3 million in Q3 2024 [8][29] - LivePerson signed 28 deals in total during the quarter, including 26 expansions and renewals, and 2 new customers [3][6] Financial Performance - Total revenue for Q3 2025 was $60.2 million, a decrease of 19.0% year-over-year [2] - Net income for Q3 2025 was $8.7 million, or $0.98 per share, compared to a net loss of $28.3 million, or $4.74 per share, in Q3 2024 [7][25] - Adjusted operating loss for Q3 2025 was $0.7 million, compared to adjusted operating income of less than $0.1 million in Q3 2024 [7][29] - Cash and cash equivalents at the end of Q3 2025 were $106.7 million, down from $183.2 million at the end of 2024 [10][32] Customer and Market Developments - The average revenue per enterprise and mid-market customer (ARPC) increased by 5.6% to $665,000 in Q3 2025, up from approximately $630,000 in the prior year [3] - The company emphasized its commitment to strengthening its financial foundation and enhancing customer confidence through product innovation, including a partnership with Google and the launch of Conversation Simulator [4][5] Future Guidance - For Q4 2025, LivePerson expects total revenue to range from $50.5 million to $55.5 million, representing a year-over-year decline of 31% to 24% [13][15] - For the full year 2025, total revenue is expected to range from $235 million to $240 million, a decrease of 25% to 23% year-over-year [14][15]

Core Insights - Kaltura is acquiring eSelf.ai, an Israeli startup specializing in conversational avatars, for approximately $27 million [1] - The acquisition aims to enhance Kaltura's video platform by integrating eSelf's technology, which supports real-time, interactive user engagement [6][7] Company Overview - Kaltura is a New York-based AI video platform that provides a suite of cloud-based software solutions for advanced video applications, including corporate video portals and virtual classroom products [4][5] - The company serves over 800 enterprise customers, including major tech firms and financial institutions, and has around $180 million in revenue [5][16] eSelf.ai Details - eSelf.ai, co-founded in 2023, focuses on speech-to-video generation and low-latency speech recognition, allowing avatars to interact with users effectively [2][3] - The startup has a team of about 15 AI experts and will integrate its technology into Kaltura, with its co-founders joining Kaltura for this purpose [2][3] Strategic Importance - The acquisition is seen as strategic for Kaltura, enhancing its capabilities in real-time conversational technology and aligning with its goal of evolving into a video-based customer and employee experience provider [7][13] - Kaltura plans to launch standalone, embeddable agents for various sectors, including education, media, e-commerce, and healthcare [14] Financial Context - Kaltura has previously made three acquisitions and is exploring further opportunities for growth, including potential mergers and acquisitions [15][16] - The company went public in 2021 and is profitable on an adjusted EBITDA and cash flow basis [16]

Core Insights - SoundHound AI, Inc. (SOUN) reported Q3 results that met estimates for the September quarter, indicating stable performance despite market conditions [1] - The company experienced strong revenue momentum driven by ongoing enterprise investments in conversational AI technology, highlighting a positive trend in its business operations [1] Financial Performance - The Q3 results were in line with market expectations, suggesting that the company is maintaining its financial stability [1] - Revenue growth is attributed to enterprise-driven investments, which may indicate a robust demand for conversational AI solutions [1]

Core Insights - SoundHound AI, Inc. (SOUN) reported Q3 results that met estimates for the September quarter, indicating stable performance despite market conditions [1] - The company experienced strong revenue momentum driven by ongoing enterprise investments in conversational AI technology, highlighting a positive trend in its business operations [1] Financial Performance - The Q3 results were in line with market expectations, suggesting that the company is maintaining its financial stability [1] - Revenue growth is attributed to enterprise-driven investments, which may indicate a robust demand for conversational AI solutions [1]

Core Insights - Snap shares increased by approximately 12% following the release of better-than-expected results and guidance regarding user growth and spending [1] Company Performance - The owner of the Snapchat social media platform reported results that exceeded market expectations, contributing to a significant rise in share price [1] User Growth and Spending - The company provided positive guidance on user growth and spending, indicating a strong outlook for future performance [1]

Core Viewpoint - Agora, Inc. is set to release its financial results for Q3 2025 on November 19, 2025, after U.S. market close, followed by a conference call to discuss the results [1][2]. Company Overview - Agora, Inc. is a pioneer and global leader in conversational AI and Real-Time Engagement Platform-as-a-Service (PaaS), providing developers with APIs to integrate real-time conversational AI, video, voice, chat, and interactive streaming into applications [3]. - The company operates two independent businesses: Agora and Shengwang, with Agora headquartered in Santa Clara, California, and Shengwang based in Shanghai, China [3][4]. Conference Call Details - The conference call to discuss the Q3 2025 financial results will take place at 5 p.m. Pacific Time / 8 p.m. Eastern Time on November 19, 2025 [1]. - Investors are encouraged to log on at least 15 minutes prior to the broadcast and can register for the call through a provided link [2].