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Capital Senior Living(SNDA) - 2019 Q3 - Earnings Call Transcript

Financial Data and Key Metrics Changes - Total consolidated revenue for Q3 2019 was $111.1 million, a decrease of $4.5 million or 3.9% compared to Q3 2018, primarily due to lower financial occupancy and the sale of a community [34][35] - Operating expenses increased by $4.2 million or 5.5% to $80.4 million in Q3 2019, mainly due to lower business interruption credits and increased insurance expenses [35][36] - Adjusted EBITDAR was $27.3 million in Q3 2019, down from $36.1 million in Q3 2018, while adjusted CFFO was negative $1.2 million compared to $8.1 million in the same period last year [39] Business Line Data and Key Metrics Changes - Total move-ins for Q3 increased by 7% sequentially over Q2, marking the first growth since Q2 2018 [11] - Move-outs improved by 9% sequentially and 13% year-over-year, leading to positive net move-ins for August, September, and October [12] - Same-community revenues decreased by 3.8% compared to Q3 2018, with a modest increase in average monthly rent of 0.2% [41] Market Data and Key Metrics Changes - The company experienced a decline in same-community occupancy, which fell by 340 basis points to 82.3% [41] - The company reported a 15.1% decrease in same-community net operating income compared to Q3 2018, driven by lower occupancy and increased contract labor costs [45] Company Strategy and Development Direction - The company is focused on a turnaround strategy termed "Stabilize, Invest, Nurture and Grow" to improve operational performance and financial foundation [8][10] - Recent actions include restructuring sales and operations teams, enhancing product quality, and investing in community aesthetics and employee wages [16][20] - The company divested two noncore assets generating nearly $15 million in cash proceeds and reducing outstanding debt by $44.4 million [24][46] Management's Comments on Operating Environment and Future Outlook - Management believes Q3 2019 was the low point of the turnaround, with expectations for improved results in Q4 as operational momentum builds [10][52] - The company is committed to reducing contract labor costs and improving employee retention, with turnover rates stabilizing [70] - Management anticipates that the recent investments will lead to improved financial performance in future periods [33][60] Other Important Information - The company participated in a $12 million apprenticeship grant to strengthen the local workforce [22] - The company ended Q3 with $20.8 million in cash and cash equivalents, which increased to approximately $33 million by October 31 [50] Q&A Session Summary Question: What is the current occupancy trend and expectations for Q4? - Management noted a slight increase in occupancy in October, with expectations for continued improvement in November [66][67] Question: Are there any nonrecurring costs affecting margins? - Most operating expenses are fixed, but there are some nonrecurring costs in G&A; management is focused on reducing contract labor costs [68][69] Question: How is employee turnover trending? - Employee turnover spiked earlier in the year but has been steadily declining, indicating stabilization [70][71] Question: What are the common areas for improvement across communities? - Focus on community outreach, lead generation, and response speed are key areas for performance improvement [72] Question: What are the expectations for rent increases and discounting? - The company implemented a 3% in-place rate increase, with expectations for similar increases in the future, depending on market conditions [83][84] Question: What are the CapEx plans for the upcoming quarter? - The company expects to end the year with approximately $17 million to $18 million in CapEx, focusing on high-impact refreshes [90]