SmartRent(SMRT) - 2024 Q3 - Earnings Call Transcript

Financial Data and Key Metrics Changes - SaaS ARR grew to $53.2 million, up from$ 43.3 million in Q3 2023, representing a year-over-year increase of 23% [34] - Total revenue for the quarter was $40.5 million, a 30% decrease from the same quarter last year [35] - Total gross margin improved significantly to 33.2% from 23.3% in the same quarter of the prior year [38] - Net losses were$ 9.9 million compared to $7.7 million in Q3 2023 [40] - Adjusted EBITDA improved by 24% to a loss of$ 3.8 million, down from a loss of $5 million in the same quarter last year [41] Business Line Data and Key Metrics Changes - SaaS revenue increased by 23% year-over-year, driven by improvements in SaaS ARPU and units deployed [33] - Hardware revenue decreased by 47% to$ 18.7 million [35] - Professional services revenue decreased by 45% to $3.3 million [35] - Hosted services revenue, including$ 13.3 million of SaaS revenue, increased by 12% to $18.5 million [35] Market Data and Key Metrics Changes - Units deployed reached just over 787,000, a 15% increase from last year [36] - New units deployed during the quarter decreased by 53% with just over 15,000 units deployed [36] - Total bookings for the quarter were$ 19.6 million, a decrease of $30.1 million or 61% from the same quarter in the prior year [36] Company Strategy and Development Direction - The company is focusing on sustainable and predictable ARR growth, platform superiority, operational excellence, and collaborative innovation [24][25] - A strategic investment of$ 10 million over the next year will be directed towards activities related to these four pillars [28] - The company aims to build an industry-leading SaaS platform while focusing hardware development on products that create a competitive advantage [26] Management's Comments on Operating Environment and Future Outlook - Management acknowledges challenges due to macroeconomic conditions and election uncertainty affecting capital expenditures [14][37] - There is optimism about the future, with a belief in the demand for integrated smart property technologies [42] - The company is committed to returning value to shareholders while making targeted investments to accelerate transition progress [30][43] Other Important Information - The company repurchased 9.8 million shares for $17.1 million, reflecting the Board's conviction that the stock is undervalued [16][43] - The company has approximately$ 164 million in cash, providing strategic flexibility [43] Q&A Session Summary Question: How have macro headwinds evolved recently? - Management noted that customers are still cautious about capital expenditures due to interest rate changes and election results, expecting no loosening of capital expenditures in the near term [50][51] Question: Can you elaborate on the $10 million strategic investment? - The investment will focus on sales and marketing, engineering, and operations to enhance customer satisfaction and support the four strategic pillars [54][59] Question: How does the Board view the Wi-Fi opportunity? - The focus will be on reinvigorating core IoT and work management solutions, with a commitment to reestablish market leadership [62] Question: What feedback are you receiving from customers regarding internal changes? - Customer feedback has been encouragingly positive, with strong metrics on churn and net revenue retention, indicating satisfaction with solutions [71][73]