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Paysafe (PSFE) - 2023 Q4 - Earnings Call Transcript

Financial Data and Key Metrics Changes - The company reported a strong fourth quarter with an 8% revenue growth, or 6% on a constant currency basis, resulting in full year revenue of $1.6 billion, a 7% increase compared to 2022 [10][34] - Fourth quarter adjusted EBITDA increased 13%, leading to full year adjusted EBITDA of $459 million, an increase of 12% compared to 2022 [10][35] - Adjusted EBITDA margin for 2023 was 28.6%, an increase of 120 basis points [10][35] - Net leverage was reduced to 5.0 at quarter end, down from 5.8 at the end of the previous year [10][40] Business Line Data and Key Metrics Changes - The classic digital wallet business and ecommerce solutions experienced double-digit growth, with ecommerce growing 29% for 2023 [11][15] - Merchant solutions volume was $30.2 billion in Q4, an increase of 8% year-over-year, with full year volume also up 8% to $118.7 billion [36] - Digital wallet segment saw fourth quarter volume increase of 13% to $6 billion, with full year volume increasing 9% to $22.4 billion [38] Market Data and Key Metrics Changes - North America, the largest region, grew approximately 7% for the full year 2023, while Europe grew approximately 3% [34] - The company noted softer performance in the e-cash business and the SMB direct business, which are key focus areas for improvement in 2024 [34] Company Strategy and Development Direction - The company plans to add 170 additional salespeople in 2024, expanding the scope of initiatives to include the SMB business [16] - A phased approach for rolling out a merchant wallet to SMBs in the U.S. is underway, aiming to consolidate B2B and B2C capabilities [17] - The company is focused on optimizing the SMB portfolio and enhancing product offerings to improve growth in the direct channel [24] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's stronger position and ability to restore investor confidence through improved growth metrics and reduced debt [53][54] - The outlook for 2024 includes expected revenues in the range of $1.688 billion to $1.712 billion, reflecting growth above 6% at the midpoint [42] - Adjusted EBITDA for 2024 is expected to be within the range of $473 million to $488 million, with a focus on cost discipline and operational efficiencies [42][43] Other Important Information - The company has authorized a $50 million share repurchase program expected to commence soon [41][59] - The average interest rate on the company's debt was 5.8%, with plans to reduce interest expenses through debt repayments [40][35] Q&A Session Summary Question: What goals have been set to restore investor confidence in Paysafe? - Management highlighted the stabilization of the company, growth in revenue streams, and a focus on expanding reach with new and existing merchants [52][54] Question: Are there plans to add Web3 or cryptocurrency capabilities? - Management confirmed that while crypto is a small part of the business, they are focused on expanding offerings in the crypto and Web3 space, particularly in gaming [56][57] Question: What is the strategy for repaying debt and initiating the stock buyback program? - The company plans to maintain flexibility while focusing on reducing leverage and investing in innovation [58][59] Question: What are the expectations for digital wallet take rate compression? - Management indicated that take rate compression is due to product mix, with stability in existing product pricing [72][75] Question: What are the drivers of growth divergence between the direct and ISO channels? - The company noted that the direct channel serves smaller merchants compared to the ISO channel, impacting growth dynamics [126]