Euronav NV(CMBT) - 2025 Q3 - Earnings Call Transcript
2025-11-26 14:00
Financial Data and Key Metrics Changes - The company reported a net profit of approximately $17 million for the quarter, with EBITDA at $238 million and liquidity exceeding $555 million [2][3]. - Capital expenditures (CapEx) are currently at $1.6 billion, with a contract backlog remaining stable at around $3 billion [3][4]. - An interim dividend of $0.05 per share was declared, payable in early January [3]. Business Line Data and Key Metrics Changes - In the dry bulk segment, the company achieved a TCE of $29,500 for Newcastlemaxes in Q3, increasing to nearly $34,000 in Q4. Capesize rates rose from $20,500 in Q3 to $26,200 in Q4, while Kamsarmax and Panamax rates improved from $13,500 to $17,000 [12][13]. - The tanker division saw Q3 rates of $30,500 for VLCCs, with Q4 rates reaching $68,000, and Suezmax rates increased from $48,000 to close to $60,000 [18][19]. Market Data and Key Metrics Changes - The company remains positive on tankers, dry bulk, and offshore markets, while expressing caution regarding containers and chemicals due to supply-demand imbalances [7][9]. - Demand for capesize ton miles is expected to grow by nearly 3% next year, with only 9% of the fleet on order, indicating strong fundamentals in the dry bulk market [10][14]. Company Strategy and Development Direction - The company is focused on increasing spot exposure in dry bulk and large tankers, positioning itself to benefit from favorable market conditions [4][10]. - A new multipurpose accommodation service vessel (MPASV) has been ordered to enhance capabilities in both oil and gas and offshore wind markets [23][26]. Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the operational leverage and free cash flow generation capacity, projecting an additional $600 million in liquidity over the next year at current rates [5][6]. - The company is cautious about the container and chemical markets, anticipating challenges due to high order books and supply-demand dynamics [9][22]. Other Important Information - The company has successfully integrated the Golden Ocean merger, with a focus on optimizing its fleet and financial structure [2][3]. - Management emphasized a fully discretionary dividend policy, indicating flexibility in cash allocation for shareholder rewards and debt reduction [33][52]. Q&A Session Summary Question: Impact of delayed carbon pricing by IMO on dual-fuel technology demand - Management noted that while the delay is not ideal, it does not alter their strategy, which is based on finding partners for dual-fuel technology [28][29]. Question: Investment philosophy regarding new builds in dry bulk and tankers - The company has invested significantly in recent years and will continue to look for opportunities, but current new builds are considered pricey [30][31]. Question: Dividend policy and future expectations - The dividend policy remains discretionary, with no fixed payout ratio, allowing for flexibility in cash management [33][52]. Question: Interest expenses and one-off impacts - Elevated interest expenses were attributed to bridge financing and arrangement fees from recent acquisitions [42][43]. Question: Expectations for fixed contracts and growth - The company aims to increase fixed contract coverage but does not have a specific target due to market variability [57]. Question: Tariffs impact on the company - The impact of tariffs has been minimal, with the company benefiting from limited exposure to affected markets [58][59].
EHang(EH) - 2025 Q3 - Earnings Call Transcript
2025-11-26 14:00
EHang (NasdaqGM:EH) Q3 2025 Earnings Call November 26, 2025 08:00 AM ET Speaker1Good day, ladies and gentlemen. Thank you for standing by, and welcome to the EHang Q3 2025 earnings conference call. Please note that the management's prepared remarks and the subsequent Q&A session will primarily be conducted in Chinese, and the corresponding simultaneous or consecutive interpretation can be accessed on the English line. As a reminder, all translations are for convenient purpose only. In case of any discrepanc ...
LI AUTO(LI) - 2025 Q3 - Earnings Call Transcript
2025-11-26 13:02
Financial Data and Key Metrics Changes - Total revenues in Q3 2025 were RMB 27.4 billion, a decrease of 36.2% year over year and 9.5% quarter over quarter [24] - Vehicle sales contributed RMB 25.9 billion, down 37.4% year over year and 10.4% quarter over quarter, primarily due to lower vehicle deliveries [24] - Gross profit was RMB 4.5 billion, down 51.6% year over year and 26.3% quarter over quarter, with a vehicle margin of 15.5% compared to 20.9% in the same period last year [25][26] - Operating expenses were RMB 5.6 billion, down 2.5% year over year and up 7.8% quarter over quarter [27] - Net loss in Q3 was RMB 624.4 million, compared to a net income of RMB 2.8 billion in the same period last year [28] - Cash position remained strong with a balance of RMB 98.9 billion at the end of the quarter [28] Business Line Data and Key Metrics Changes - R&D expenses increased to RMB 3 billion, up 15% year over year, reflecting investments in new vehicle programs and technology [27] - SG&A expenses decreased to RMB 2.8 billion, down 17.6% year over year, mainly due to share-based compensation recognition from the previous year [27] Market Data and Key Metrics Changes - The company expects deliveries in Q4 2025 to be between 100,000 and 110,000 vehicles, with total revenue projected between RMB 26.5 billion and RMB 29.2 billion [29] Company Strategy and Development Direction - The company plans to revert to an entrepreneurial model starting Q4 2025, focusing on long-term product and technology development [11][23] - Key strategic choices include focusing on embodied AI products, which are seen as the future of user interaction with vehicles [15][22] - The company aims to enhance its full-stack AI system, emphasizing the need for a different approach to technology that integrates physical and digital capabilities [16][22] Management's Comments on Operating Environment and Future Outlook - Management acknowledged challenges in supply chain and product lifecycle but emphasized a long-term vision for the next decade [4][23] - The transition from EREV to BEV is seen as a significant opportunity, with expectations for NEV penetration rates in China to reach 55-60% by 2026 [46] - The company is optimistic about achieving a historic breakthrough in deliveries in 2026, leveraging superior product strength and user value [49] Other Important Information - The company is implementing a dual supplier strategy for batteries to address production ramp-up challenges [42] - The recall of the Li Mega was recognized in Q3 due to its impact on operations and deliveries, affecting gross profit margins [54] Q&A Session Summary Question: What technology or product progress can be expected in 2026? - The company will launch an AI system based on the M100 chips, which will enhance user experience by transitioning products from passive to proactive machines [32][33] Question: How is the company preparing for the transition to BEV? - The company is focusing on in-house development of electric drive systems, battery systems, and electronic control to ensure efficiency and user experience [35][36] Question: What updates are there on orders and deliveries of the Li I8 and I6? - The I8 and I6 models are entering core BEV markets with increasing orders, and production capacity for the I6 is expected to reach 20,000 units monthly by early next year [41][42] Question: Why did operating cash flow decrease significantly? - The decrease in operating cash flow was attributed to lower deliveries impacting revenue and a shortened payment cycle to suppliers [43] Question: How will the company respond to changes in subsidy policies in 2026? - The company plans to implement a peace of mind purchase program to cover purchase tax differences for customers and will continue to focus on technological advancements to offset policy impacts [47][48]
LI AUTO(LI) - 2025 Q3 - Earnings Call Transcript
2025-11-26 13:02
Li Auto (NasdaqGS:LI) Q3 2025 Earnings Call November 26, 2025 07:00 AM ET Company ParticipantsJanet Zhang - Investor Relations DirectorJohnny Tie Li - Executive Director and CFOXiang Li - Founder, Chairman, and CEONone - TranslatorPaul Gong - Head of China Autos ResearchConference Call ParticipantsTim Hsiao - AnalystMing Hsun Li - AnalystTina Hu - AnalystNone - AnalystOperatorHello, ladies and gentlemen. Thank you for standing by for Li Auto's third quarter 2025 earnings conference call. At this time, all p ...
LI AUTO(LI) - 2025 Q3 - Earnings Call Transcript
2025-11-26 13:00
Financial Data and Key Metrics Changes - Total revenues in Q3 2025 were RMB 27.4 billion, a decrease of 36.2% year over year and 9.5% quarter over quarter [25] - Vehicle sales contributed RMB 25.9 billion, down 37.4% year over year and 10.4% quarter over quarter, primarily due to lower vehicle deliveries [25] - Gross profit was RMB 4.5 billion, down 51.6% year over year and 26.3% quarter over quarter, with a vehicle margin of 15.5% compared to 20.9% in the same period last year [26] - Operating expenses were RMB 5.6 billion, down 2.5% year over year and up 7.8% quarter over quarter [27] - Net loss in Q3 was RMB 624.4 million, compared to a net income of RMB 2.8 billion in the same period last year [29] - Cash position remained strong with a balance of RMB 98.9 billion at the end of the quarter [29] Business Line Data and Key Metrics Changes - R&D expenses increased to RMB 3 billion, up 15% year over year, reflecting investments in new vehicle programs and technology [27] - SG&A expenses decreased to RMB 2.8 billion, down 17.6% year over year, mainly due to prior year share-based compensation expenses [28] Market Data and Key Metrics Changes - The company expects deliveries in Q4 2025 to be between 100,000 and 110,000 vehicles, with total revenue projected between RMB 26.5 billion and RMB 29.2 billion [30] Company Strategy and Development Direction - The company plans to revert to an entrepreneurial model starting Q4 2025, focusing on long-term product and technology development [10][23] - Emphasis will be placed on developing embodied AI products, which are seen as the future of automotive technology [15][22] - The company aims to enhance user experience through a full-stack AI system, with a focus on in-house developed technologies [36][62] Management's Comments on Operating Environment and Future Outlook - Management acknowledged challenges in supply chain and product lifecycle impacting operations and deliveries [4] - The company is optimistic about the NEV penetration rate in China, expecting it to reach 55-60% in 2026 [47] - Management expressed confidence in navigating market cycles and leading technological transformation [23] Other Important Information - The company is implementing a dual supplier strategy for batteries to address production ramp-up challenges [42] - The recall of the Li Mega was recognized in Q3 due to its impact on operations and deliveries [55] Q&A Session Summary Question: What technology or product progress can be expected in 2026? - The company will launch an AI system based on the M100 chips, enhancing user experience and transitioning products to more proactive machines [33] Question: How is the company preparing for the transition from EREV to BEV? - The company is focusing on in-house development of electric drive systems, battery systems, and electronic control to ensure a smooth transition [35][36] Question: What is the impact of the upcoming changes in trade-in subsidy policy? - The company anticipates a pull-forward effect in deliveries at the end of 2025, followed by a dip in Q1 2026, but remains optimistic about long-term growth [47] Question: What updates can be provided regarding the recall of the Mega? - The recall was recognized in Q3 as a subsequent event, and the company is fulfilling recall requirements by reallocating battery packs [55] Question: What is the progress on in-house developed SOC and operating system? - The company has reduced development time and costs through in-house design and has open-sourced Halo OS for collaborative development [62]
Cheetah Mobile(CMCM) - 2025 Q3 - Earnings Call Transcript
2025-11-26 12:00
Financial Data and Key Metrics Changes - In Q3 2025, Cheetah Mobile reported a total revenue of RMB 287 million, representing a 50% year-over-year increase, driven by a 151% growth in AI and other segments, which now account for 50% of total revenue compared to 30% in the same period last year [7][3] - The company achieved an operating profit of RMB 4 million, marking its first quarterly operating profit in six years, with a non-GAAP operating profit of RMB 50 million, compared to an operating loss of RMB 60 million in the same period last year [7][3] - Gross profit increased by 64% year-over-year, with gross margin improving to 75%, up from 68% in the year-over-year quarter [7] Business Line Data and Key Metrics Changes - The AI and other segments grew 151% year-over-year, contributing significantly to the overall revenue growth, while the internet business remained stable with a 6% year-over-year revenue increase [7][3] - The AI robotic business contributed about 15% of total revenue, growing approximately 100% year-over-year and 40% quarter-over-quarter [3][6] - The internet business delivered an adjusted operating profit of approximately RMB 21 million, up 55% year-over-year, while the adjusted operating loss for AI and other segments narrowed by 82% year-over-year [7] Market Data and Key Metrics Changes - The contract backlog for voice-enabled wheel robots in China increased by 32% from the previous quarter and has since doubled, indicating sustained demand [3][6] - The company noted strong demand for its voice-enabled robots, which are becoming more reliable and cost-effective for large-scale deployment [6] Company Strategy and Development Direction - Cheetah Mobile is focusing on building new growth engines through AI initiatives, particularly in AI robots and AI tools, which are seen as having enormous market potential [3][6] - The company aims to prioritize operating profit growth over revenue growth, particularly in its internet business, while managing costs and expenses in AI and other segments [7] - The strategy includes leveraging third-party and open-source models to enhance robot experiences and accelerate product updates [7] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's turnaround, highlighting that 2025 has been a solid year with strong growth momentum [3] - The CEO emphasized the importance of disciplined execution, improved operational efficiency, and the potential of AI technologies to drive future growth [7] - The company is optimistic about the long-term potential of its AI robot business and AI-native tools, indicating a shift beyond the turnaround phase [6][7] Other Important Information - Cheetah Mobile holds minority investments in several companies within the AI space, which could enhance organic growth opportunities in the future [3] - The company maintains a strong financial position with cash and cash equivalents of about $224 million and long-term investments of $107 million as of September 30, 2025 [7] Q&A Session Summary - The Q&A session included questions from various analysts, but specific details of the questions and answers were not provided in the transcript [15][16][18][20][22][24][26][28][30][32]
NOAH HOLDINGS(NOAH) - 2025 Q3 - Earnings Call Transcript
2025-11-26 01:02
Financial Data and Key Metrics Changes - Net revenues for Q3 2025 reached RMB 633 million, down slightly year-on-year but up sequentially, marking the second consecutive quarter of sequential growth [6][18] - Non-GAAP net income for Q3 increased by over 50% year-on-year to RMB 229 million, reflecting the effectiveness of the company's investment strategy and cost controls [7][20] - Total transaction value remained high at RMB 17 billion, rising 19.1% year-on-year [18] Business Line Data and Key Metrics Changes - Investment products accounted for approximately 28% of new revenue in Q3, up from 18% a year ago, indicating a significant shift in revenue mix [6] - Net revenues from overseas wealth management business ARK were RMB 146 million, a year-on-year decrease of 22.7%, but sequentially up 13% [8] - Domestic public securities business saw net revenues of RMB 116 million in Q3, up 8.7% year-on-year, benefiting from a rebound in the A-share market [10] Market Data and Key Metrics Changes - By the end of Q3, overseas AUA reached $9.3 billion, up 6.8% year-on-year, indicating strong growth in overseas operations [8][22] - Domestic insurance business revenues fell to RMB 5 million, down 44.8% year-on-year, aligning with the planned consolidation and transformation [10] Company Strategy and Development Direction - The company is focused on three core strategies: enhancing investment product capabilities, leveraging AI as a growth driver, and utilizing overseas booking centers for global service coordination [14][15] - AI is seen as a disruptive force in wealth management, with ongoing implementation of AI-related projects to improve client engagement and operational efficiency [12][14] Management's Comments on Operating Environment and Future Outlook - Management acknowledged ongoing revenue pressure but expressed confidence in profitability and margin improvements due to prudent investment strategies [5][20] - The company anticipates a moderation in performance in Q4 as market conditions evolve, but remains committed to sustainable growth and long-term value creation [23] Other Important Information - The establishment of four overseas booking centers is aimed at enhancing global operational capabilities and client service [11] - The company maintains a strong balance sheet with zero interest-bearing liabilities, providing significant liquidity for growth and technology investments [23] Q&A Session Summary Question: Financial impact of AI and booking centers - Management indicated that AI adoption is expected to enhance client acquisition and operational efficiency, while the U.S. booking center will involve moderate upfront investment [28][30][33] Question: Changes in overseas relationship manager accounts - The reduction in overseas relationship managers is seen as an internal adjustment rather than a strategic shift, with a focus on enhancing efficiency through AI [36][37] Question: Investment product sales strategy - The company is focusing on products that combat inflation and technology-related investments, with a strong emphasis on overseas investment products [49][52] Question: Investment income and active clients - Investment income growth is attributed to successful past investments, while the increase in active clients is linked to a stronger focus on investment products [61][62] Question: AI's role in client acquisition - AI is expected to significantly enhance client service efficiency, allowing for quicker client onboarding and better service delivery [68][71][73]
NOAH HOLDINGS(NOAH) - 2025 Q3 - Earnings Call Transcript
2025-11-26 01:02
Financial Data and Key Metrics Changes - Non-GAAP net income increased by over 50% year-on-year to RMB 229 million in the third quarter, reflecting strong profitability and margin improvement [6][15] - Total net revenues for the third quarter were RMB 633 million, down slightly year-on-year but up sequentially, marking the second consecutive quarter of sequential growth [5][16] - Non-GAAP net income for the first three quarters of 2025 reached RMB 587 million, a 40.5% increase from the same period last year [15] Business Line Data and Key Metrics Changes - Investment products accounted for approximately 28% of new revenue in the third quarter, up from 18% a year ago, indicating a significant shift in revenue mix [5][6] - Net revenues from overseas wealth management business ARK were RMB 146 million, a year-on-year decrease of 22.7%, but sequentially up 13% [7] - Domestic public securities business NOAH Upright saw net revenues of RMB 116 million, up 8.7% year-on-year, benefiting from a rebound in the A-share market [9] Market Data and Key Metrics Changes - By the end of the third quarter, overseas assets under management (AUM) reached $5.9 billion, up 5.3% year-on-year [20] - The transaction value of RMB-denominated private secondary products grew 206% year-on-year to RMB 8.97 billion [9][17] - Active clients increased by double digits year-on-year and quarter-on-quarter, reflecting improved client engagement [64] Company Strategy and Development Direction - The company is focused on three core strategies: enhancing investment product capabilities, embedding AI into operations, and leveraging overseas booking centers for global service delivery [13][14] - AI is viewed as a strategic growth driver, with plans to integrate AI tools across various functions to improve client engagement and operational efficiency [11][13] - The establishment of four overseas booking centers is aimed at providing a coordinated service platform for global Chinese clients [10][13] Management's Comments on Operating Environment and Future Outlook - Management acknowledged ongoing revenue pressure but expressed confidence in the transformation strategy and the potential for future growth driven by investment products and AI [4][14] - The company anticipates a moderation in performance in the fourth quarter due to evolving market conditions but remains committed to prudent operations and quality growth [18][21] - Management emphasized the importance of maintaining a strong balance sheet and liquidity to support global growth and technology investments [21] Other Important Information - The company has established a U.S. broker-dealer license and is building its business in compliance with local regulations [10] - Cash and short-term investments totaled RMB 5.0 billion as of September 30, 2025, with zero interest-bearing liabilities, indicating strong liquidity [21] Q&A Session Summary Question: What will be the potential financial impact from the strategies related to AI and the booking center? - Management indicated that the adoption of AI is expected to enhance client acquisition and operational efficiency, while the U.S. booking center will involve necessary infrastructure investments but not significantly impact operating expenses [27][32] Question: What measures has the company taken to sustain robust growth in investment product sales? - The company is focusing on products that combat inflation and technology-related investments, including hedge funds and crypto, while maintaining a conservative approach towards RMB-related products [50][53] Question: How will AI support client acquisition in the overseas market? - AI is expected to enhance service delivery and client engagement, allowing for quicker client onboarding and better solutions, thus improving overall efficiency [72][75]
NOAH HOLDINGS(NOAH) - 2025 Q3 - Earnings Call Transcript
2025-11-26 01:00
Financial Data and Key Metrics Changes - Net revenues for Q3 2025 reached RMB 633 million, down slightly year-on-year but up sequentially, marking the second consecutive quarter of sequential growth [5][17] - Non-GAAP net income for Q3 2025 increased by over 50% year-on-year to RMB 229 million, reflecting improved profitability and margins [4][19] - For the first three quarters of 2025, non-GAAP net income totaled RMB 587 million, a 40.5% increase from the same period last year [6][16] - Operating profit for Q3 was RMB 172 million, with a margin of 27.2% [19] Business Line Data and Key Metrics Changes - Investment products accounted for approximately 28% of new revenue in Q3 2025, up from 18% a year ago, indicating a significant shift in revenue mix [5][10] - Net revenues from overseas wealth management business ARK were RMB 146 million, a year-on-year decrease of 22.7% but up 13% sequentially [7] - Domestic public securities business NOAH Upright saw net revenues of RMB 116 million, up 8.7% year-on-year [10] - Domestic insurance business GLORY reported net revenues of RMB 5 million, down 44.8% year-on-year, aligning with the planned consolidation and transformation [10] Market Data and Key Metrics Changes - By the end of Q3 2025, overseas assets under management (AUM) reached $5.9 billion, up 5.3% year-on-year [20] - Total assets under management stood at RMB 143.5 billion as of September 30, 2025 [21] - The number of registered overseas clients increased by 13.1% year-on-year, with active clients reaching 3,561 [20] Company Strategy and Development Direction - The company is focused on three core strategies: enhancing investment product capabilities, embedding AI into operations, and leveraging overseas booking centers for global service [13][14] - AI is viewed as a strategic growth driver, with ongoing implementation of AI-related projects to improve client engagement and operational efficiency [12][13] - The establishment of four overseas booking centers is aimed at providing a coordinated service platform for global Chinese clients [11][13] Management's Comments on Operating Environment and Future Outlook - Management acknowledged ongoing revenue pressure but expressed confidence in the transformation strategy and profitability improvements [4][19] - The company anticipates potential moderation in the fourth quarter due to evolving market conditions [20] - Management emphasized the importance of maintaining prudent operations and driving quality growth to enhance shareholder returns [14][21] Other Important Information - The company has established a U.S. broker-dealer license and is building its business in compliance with local regulations [11] - Cash and short-term investments totaled RMB 5.0 billion, with zero interest-bearing liabilities, indicating strong liquidity [21] Q&A Session Summary Question: What is the potential financial impact from the company's strategies on AI and booking centers? - Management indicated that the adoption of AI is expected to enhance client acquisition and operational efficiency, while the U.S. booking center will involve necessary infrastructure investments but not significantly impact operating expenses [27][32] Question: What measures are being taken to sustain investment product sales growth? - The company is focusing on products that combat inflation and technology-related investments, including AI and crypto, to meet client needs [50][51] Question: How will AI support client acquisition in overseas markets? - AI is expected to enhance service delivery and client engagement, allowing for quicker client onboarding and better relationship management [74][75]
NOAH HOLDINGS(NOAH) - 2025 Q3 - Earnings Call Transcript
2025-11-26 01:00
Financial Data and Key Metrics Changes - Non-GAAP net income increased by over 50% year on year, reaching RMB229 million in Q3 2025, with a margin of 36.2% [7][19] - Total net revenues for Q3 2025 were RMB633 million, reflecting a slight year-on-year decline but marking the second consecutive quarter of sequential growth [8][20] - Year-to-date non-GAAP net income totaled RMB587 million, a 40.5% increase from the same period last year [19] Business Line Data and Key Metrics Changes - Investment products accounted for approximately 28% of new revenue, showing accelerated growth [8] - Net revenues from overseas wealth management business (ARC) were RMB146 million, down 22.7% year on year, but up 13% sequentially [10] - Domestic public securities business (Noah Upright) saw net revenues of RMB116 million, up 8.7% year on year [12] Market Data and Key Metrics Changes - Total transaction value remained high at RMB17 billion, rising 19.1% year on year [22] - Overseas assets under management (AUM) reached USD5.9 billion, up 5.3% year on year [27] - Active clients increased by 13.1% year on year, reaching 3,561 by the end of Q3 2025 [27] Company Strategy and Development Direction - The company is focusing on three core strategies: enhancing investment product capabilities, leveraging AI for operational efficiency, and expanding global service platforms through overseas booking centers [16][17] - AI is viewed as a strategic growth driver, with plans to integrate AI tools across various operational areas [15][16] - The establishment of four overseas booking centers is aimed at providing a coordinated service platform for global Chinese clients [14][16] Management's Comments on Operating Environment and Future Outlook - Management acknowledged ongoing revenue pressure but expressed confidence in profitability and margin improvements due to prudent investment strategies and cost controls [7][19] - The company anticipates a moderation in performance in Q4 2025 as market conditions evolve [26] - Management emphasized the importance of transitioning to an AUM-driven revenue model to enhance growth prospects [41][42] Other Important Information - The company remains debt-free with cash and short-term investments totaling RMB5.0 billion as of September 30, 2025 [28] - The company is committed to maintaining a strong balance sheet while investing in global growth and technology [29] Q&A Session Summary Question: Can you elaborate on the potential financial impact of the AI strategy? - Management indicated that AI investments are expected to enhance client acquisition and operational efficiency, with a focus on increasing the proportion of revenue from investment-related products [33][39] Question: What measures are being taken to sustain investment product sales growth? - The company is focusing on products that combat inflation and technology-related investments, including AI and crypto [54][55] Question: How will AI support client acquisition in overseas markets? - AI is expected to enhance service delivery and client engagement, allowing for quicker client onboarding and better relationship management [78][79]