各位尊敬的股东和投资者大家早上好欢迎各位参加辉煌明天2021年年度业绩发布会首先请让我为大家介绍今天出席的馆里头首先是创始人主席兼行政总裁董辉先生首席运营官兼执行董事陈森辉先生财务总监吴阳女士投资者关系经理陈瑞芬女士 在接下来的会议会分成两个部分首先管理层会为我们回顾辉煌明天2021年年度业绩概况并说明未来发展策略及展望第二部分是问答环节另外提醒一下大家稍后的提问环节我们只开放直播平台文字提问包括大陆原官网APP及微信小程序电话会议系统及其他平台登陆的投资者只做收听不设提问 现在先有请崔飞介绍好的 谢谢主持人各位投资人大家好我是会堂明天的主管崔飞接下来将会由我为大家介绍我们2021年的业绩情况好 那首先我先对我们全民的业绩做一个要点的概览 2021年算是一个比较特别的年份,因为大家也知道这个课程下环境有比较多的不确定性,所以整个行业就面临着比较大的挑战,但是我们在下半年的时候对于整个业务进行了积极的调整,那也加强了跟关键客户的合作,并且积极地来推动我们的机会的提高。 所以我们还是比较稳定的分享我们的盲收入达到最近13亿那其中其次的盲收入可以分享18.2%达到10.7亿那营收可以分享27.5%到6月14.9亿那 ...

Financial Data and Key Metrics - Revenue in 2021 reached RMB 3.47 billion, with a year-on-year growth of 37.3% and a three-year CAGR of 37.4% [2] - Gross profit increased to RMB 960 million, up 44.6% YoY, with a gross margin of 27.7%, up from 26.3% in 2020 [3] - Net profit grew to RMB 547 million, a 53.7% YoY increase, with a net profit margin of 15.8%, up 1.7 percentage points from 2020 [3] - Operating cash flow improved significantly, with a cash flow to net profit ratio of 1.48x [3] - Total contracted area reached 56.77 million sqm, up 27% YoY, while managed area increased to 41.20 million sqm, up 29% YoY [3] Business Line Data and Key Metrics - Basic property services contributed 75.9% of total revenue, while value-added services accounted for 22.5%, up from previous years [2] - Commercial property services contributed 57% of total revenue, with public and industrial property services at 10%, and residential property services at 9% [2] - Value-added services revenue grew 118% YoY to RMB 781 million, driven by asset services, building electromechanical services, enterprise services, and professional value-added services [9][10] - Building electromechanical services revenue reached RMB 230 million, up 109% YoY, becoming a key growth driver [10] Market Data and Key Metrics - 85% of managed areas are located in Tier 1 and new Tier 1 cities in China [4] - The Greater Bay Area and Yangtze River Delta regions accounted for 66% of managed areas [4] - The company expanded into key cities such as Wuhan, Hefei, Changsha, and Qingdao, leveraging its major client strategy [8] Company Strategy and Industry Competition - The company focuses on dual growth drivers: FM (Facility Management) and PM (Property Management) services, with new contracts worth RMB 527 million in 2021, up 47% YoY [6] - Strategic clients like Tencent and Alibaba contributed significantly, with Tencent's new contracts doubling in size and Alibaba's projects achieving high satisfaction ratings [7][8] - The company plans to explore new business areas such as healthcare, education, and government projects, while continuing to expand value-added services [16] - Digital transformation and talent development are key priorities, with investments in IoT and smart management platforms to enhance operational efficiency [11] Management Commentary on Operating Environment and Future Outlook - The company expects a 35% CAGR in net profit from 2020 to 2024, driven by market expansion, acquisitions, and value-added services [24] - The management emphasized the importance of sustainable growth, leveraging the company's brand reputation, client resources, and operational capabilities [21] - The company aims to achieve unique market competitiveness by 2026-2027, focusing on organizational efficiency, platform sharing, and professional business development [14] Other Important Information - The company maintained a high dividend payout ratio of 70% in 2021, with a commitment to a minimum 50% payout ratio over the next three years [5][28] - Major shareholders and management increased their holdings by 3.68 million shares, investing RMB 32.77 million, demonstrating confidence in the company's future [5] - The company actively participated in social responsibility initiatives, including donations of RMB 625 million and involvement in 402 public welfare projects [5] Q&A Session Summary Question: What are the company's growth targets for the next 2-3 years? - The company expects a 35% CAGR in net profit from 2020 to 2024, driven by market expansion, acquisitions, and value-added services [24] Question: What is the average market share in new demand from key clients? - The company holds a 30% market share in major client segments, with some clients contributing over 71% of new contracts [19] Question: How does the company plan to differentiate itself in the competitive property management industry? - The company focuses on high-quality services, digital transformation, and strategic client relationships to maintain its competitive edge [20][21] Question: What are the future plans for dividend payouts and value-added services? - The company plans to maintain a dividend payout ratio of at least 50% over the next three years, with value-added services expected to grow significantly [28][29] Question: How does the company view the impact of the real estate market on its business? - The company believes that its focus on non-residential property services and strategic client relationships will mitigate risks associated with the real estate market [39][40]

Financial Data and Key Metrics Changes - For the full year of 2021, total revenue increased by 56% year-over-year to RMB 179.1 billion [1] - In Q4, total revenue reached RMB 49.5 billion, increasing by 30.6% year-over-year [10] - Cost of revenue as a percentage of total revenue was 75.8% in Q4, up from 75.1% in the prior year period but down from 77.9% in the previous quarter [10] - Adjusted net loss improved sequentially to negative RMB 3.9 billion in Q4 [10] Business Line Data and Key Metrics Changes - Food delivery orders grew by 42% year-over-year in 2021, with average daily order volume in Q4 growing by 17.4% year-over-year [2][11] - In-store hotel and travel segment revenue grew by more than 22% year-over-year, with transaction volume and annual active merchants reaching new highs [12] - The community e-commerce business saw significant growth, with annual transaction users reaching around 230 million in 2021 [7] Market Data and Key Metrics Changes - Annual transaction users increased to 690.5 million by the end of 2021, with average transactions per user rising to 35.8 from 28.1 in 2020 [1][2] - The number of annual active merchants increased to 8.8 million as of Q4 [2] - Domestic room nights consumed on the platform decreased by 3.7% year-over-year due to strict travel restrictions [13] Company Strategy and Development Direction - The corporate strategy was upgraded from a food platform to retail technology, expanding services to rural areas and less developed markets [2] - Focus on supporting small and medium-sized merchants through various initiatives, including a new fee structure for food delivery services [17] - Emphasis on high-quality growth and operational efficiency in response to external challenges [22] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the recovery of the food delivery business once COVID control measures are lifted, citing past recovery trends [23] - The company plans to focus on high-quality growth and operational efficiency, with expectations for a lower subsidy ratio in 2022 compared to previous years [24] - Management highlighted the importance of supporting merchants and enhancing the delivery network despite current challenges [18] Other Important Information - The company has committed to improving the welfare and security of couriers and facilitating the digitalization of local service merchants [15] - Cash equivalents and short-term treasury investments totaled RMB 116.8 billion as of December 31, 2021 [14] Q&A Session Questions and Answers Question: Will you further reduce the commission rates for food delivery? - Management confirmed that a new food delivery fee structure was launched to provide transparency and support small merchants, with a focus on maintaining stable commission rates while optimizing the fee structure [16] Question: What are the reasons behind the deceleration in growth rates for the primary business? - Management attributed the deceleration primarily to strict COVID control measures and the macro environment, noting that the primary business showed resilience compared to other consumption-related businesses [20] Question: How does the company view the unique economics of the food delivery business in 2022? - Management expressed confidence in the growth and economics of the food delivery business, focusing on meeting the needs of medium and high-frequency users while exploring low-ticket size supplies [23]

Financial Data and Key Metrics Changes - The company reported a total revenue of 3.033 billion RMB in 2021, an increase of 8.3% compared to 2020 [2][3] - Gross profit increased by 1.4%, but the gross margin decreased from 31.7% in 2020 to 29.7% in 2021, a decline of two percentage points [2][8] - The net profit for 2021 was 30 million RMB, a turnaround from a loss of 1.9 million RMB in the previous year [3][4] - Total assets increased by 13.4% to 2.0345 billion RMB, with inventory rising from 660 million RMB to 787 million RMB [3][4] Business Line Data and Key Metrics Changes - Revenue breakdown showed B2B general trade accounted for 31%, cross-border 15%, B2C general trade 26%, and cross-border B2C 27% [5][6] - The adult personal care segment contributed 46% of total revenue, with significant growth in health products [6][7] Market Data and Key Metrics Changes - Tmall accounted for 76% of the company's revenue, while JD.com contributed 9% [6][7] - Pinduoduo saw a growth of 342.1%, while JD.com grew by 22.3% [7] Company Strategy and Development Direction - The company aims to strengthen its existing business relationships with key brands and enhance its operational capabilities [10][11] - Plans to improve cash flow management and profitability through inventory and accounts receivable optimization [14][15] - The strategy includes increasing focus on new channels like Douyin (TikTok) and Pinduoduo, with a goal of achieving significant sales growth in these platforms [17][18] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the challenges posed by the competitive e-commerce landscape and the need for strategic adjustments [20][21] - The outlook for 2022 is cautiously optimistic, with expectations of slight revenue growth and significant profit improvement [25][26] Other Important Information - The company is focusing on compliance costs and believes that these are manageable within their planning framework [28] - The tax rate for 2021 was approximately 31%, influenced by non-deductible listing expenses [29] Q&A Session Summary Question: How did the company adapt to the changes in the e-commerce industry in 2021? - The company recognized the shift from Tmall's dominance to a more competitive landscape with Douyin's rapid growth and adjusted its strategy accordingly [20][21] Question: What brands does the company plan to collaborate with in the future? - The company aims to deepen long-term partnerships with brands, focusing on co-developing products tailored to Chinese consumers [22][23] Question: What is the sales and gross margin outlook for Q1 2022? - The management indicated that Q1 sales figures are not optimistic due to pandemic impacts, but they remain hopeful for the full year [24][25] Question: How does the company view the impact of recent pandemic waves on business? - Management believes the pandemic has become a norm and expects only minor impacts on overall sales [28] Question: What is the company's plan regarding stock performance and investor relations? - The company is enhancing its investor relations efforts and plans to communicate more effectively with investors [30][31] Question: How is the company managing currency risks? - The company has established measures to mitigate currency risks, ensuring that exchange rate fluctuations do not significantly impact profits [36][37] Question: What are the company's plans for overseas e-commerce platforms? - The company is actively expanding into Amazon in the US and is monitoring opportunities on TikTok [38][39]

standing by. Welcome to Tencent Holdings Limited 2021 Fourth Quarter and Annual Results Announcement Conference Call. At this time, all participants are listening only now. After the speaker's presentation, there will be a question and answer session. To ask a question during the session, you will need to press star and the number one on your telephone. And please be advised that today's conference is being recorded. If you require any further assistance, please press star zero. And now I would like to turn ...

Financial Data and Key Metrics Changes - In 2021, the company achieved a revenue growth of 50.8%, reaching a total of 4.7 billion [14][15] - Net profit increased by 56.5%, amounting to 620 million, fulfilling the annual target set at the beginning of the year [15][14] - Operating cash flow reached 830 million, indicating a strong operational status [28] - The management expense ratio decreased to below 10% for the first time, reflecting improved efficiency [27] Business Line Data and Key Metrics Changes - The core property management service revenue grew by 51%, totaling 2.7 billion, with a new increase of over 900 million [17] - Community value-added services revenue reached 1.1 billion, maintaining a growth rate of 40% [17] - Non-owner value-added services saw a 51% increase, driven by steady growth in real estate and third-party developer collaborations [20] Market Data and Key Metrics Changes - The company expanded its operations to 124 cities, achieving a nationwide layout [4] - The signed area increased by 90 million square meters, with managed area growing by 70 million square meters [4] - The company served over 600,000 families, providing services to more than 2 million homeowners [4] Company Strategy and Development Direction - The company adheres to a four-wheel drive strategy, focusing on sustainable and healthy development [5] - It emphasizes a customer-centric approach, leveraging technology to enhance service quality and operational efficiency [10][9] - The company aims to maintain a long-term growth strategy, with a focus on strategic mergers and acquisitions to enhance its competitive edge [7][6] Management's Comments on Operating Environment and Future Outlook - The management acknowledged the challenges posed by the pandemic and real estate market fluctuations but expressed confidence in the company's resilience and growth potential [2][3] - Future strategies include a shift towards technology-driven operations and enhancing service quality to meet evolving market demands [34][36] - The management believes that the property management industry will continue to grow, with opportunities arising from market consolidation and policy support [31][32] Other Important Information - The company received an ESG rating of A, reflecting its commitment to social responsibility and sustainable practices [13] - Significant investments in technology, amounting to nearly 60 million, were made to enhance service capabilities and operational efficiency [10][4] Q&A Session Summary Question: What are the company's future growth strategies? - The company plans to focus on technology integration and enhancing service quality to adapt to market changes and customer needs [30] - It aims to maintain a long-term growth trajectory while exploring strategic partnerships and acquisitions to strengthen its market position [29] Question: How does the company view the current market environment? - The management believes that despite short-term challenges, the long-term growth potential of the property management industry remains strong, supported by government policies and market demand [31][32]