Group 1 - Concentrix is shifting its business model to become an artificial intelligence implementer rather than being affected by AI [1] - The company provided guidance to generate approximately $625 million in free cash flow [1]

Core Viewpoint - The Gross Law Firm has issued a notice to shareholders of TELUS International (Cda) Inc. regarding a class action lawsuit due to alleged misleading statements and omissions related to the company's AI Data Solutions and its impact on profitability [1][3]. Summary by Relevant Sections Class Action Details - The class period for the lawsuit is from February 16, 2023, to August 1, 2024 [3]. - Shareholders who purchased shares during this period are encouraged to contact the firm for potential lead plaintiff appointment [1][4]. Allegations Against TELUS International - The complaint alleges that TELUS International's AI Data Solutions required the cannibalization of its higher-margin offerings [3]. - It is claimed that the company's declining profitability is linked to its push to develop AI capabilities [3]. - The shift towards AI is said to have put greater pressure on the company's margins than previously disclosed [3]. - As a result, the positive statements made by the defendants regarding the company's business and prospects were materially misleading [3]. Next Steps for Shareholders - Shareholders must register by March 31, 2025, to participate in the class action [4]. - Once registered, shareholders will receive updates through a portfolio monitoring software [4]. Firm's Mission - The Gross Law Firm aims to protect investors' rights and ensure companies adhere to responsible business practices [5].

Core Insights - ibex is sponsoring the CCW Executive Exchange in Austin, TX, from March 12-14, 2025, to showcase its transformative customer experience (CX) solutions and AI-driven technologies [1][8] - The event will focus on topics such as conversational IVR, next-gen customer analytics, AI utilization, and BPO partnerships, areas where ibex has shown expertise and leadership [2][3] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [6][7] - The company employs over 30,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [7] Product and Technology - The ibex Wave iX solution suite, which includes components for Agent, Customer, and Insights, utilizes Generative AI technology to enhance customer experience and agent-assisted interactions [4][7] - ibex aims to align its solutions with specific business needs to deliver transformative outcomes and improve contact center performance while reducing operating costs [5][6]