frontdoor. Second-Quarter 2021 Earnings Webcast August 4, 2021 Forward Looking Statements This presentation contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including, in particular, projected future performance and any statements about Frontdoor's plans, strategies and prospects. Forward-looking statements can be identified by the use of forward-looking terms such as "believe, ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 ________________________________________________ FORM 10-Q ________________________________________________ x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 001-38617 ________________________________________________ Frontdoor, Inc. (Exact name of registrant as specified in its charter) Delaware 82-3871179 (State or other jurisdiction of inc ...

Financial Data and Key Metrics Changes - Revenue increased by 12% year-over-year to $329 million, driven by approximately seven percentage points of volume growth and five points of higher pricing [20][21] - Gross profit increased by 1% to $148 million, with a gross profit margin of 45% [26] - Net income was $5 million, while adjusted net income was $9 million, both declining from the prior year due to lower operating results [26] - Adjusted EBITDA was $36 million, down from $47 million in the prior year period, attributed to lower appliance service requests and timing of SG&A spend [27][39] Business Line Data and Key Metrics Changes - Direct-to-consumer (DTC) revenue grew by 16%, reflecting successful marketing investments [24] - Revenue from customer renewals in home service plans was up 12% due to improved price realization [21] - First-year real estate revenue increased by 2%, primarily from improved pricing, but impacted by a decline in existing home sales [22] - Other revenue increased by $5 million, driven by growth in ProConnect and Streem [25] Market Data and Key Metrics Changes - Existing home sales increased by 15% in Q1, with median prices rising 17% in March, although home inventory remains tight [10] - The company expects home service plan growth to accelerate as the economy opens up [11] Company Strategy and Development Direction - The company aims for sustained double-digit revenue growth and is focused on automation initiatives to improve customer and contractor experiences [7][12] - Plans to expand customer retention initiatives and enhance digital transformation efforts [14] - The company is executing growth strategies for ProConnect and Streem, with a focus on cross-marketing services to existing customers [15][16] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about revenue growth and the long-term fundamentals of the business, despite challenges from supply chain issues and inflation [18][19] - The company anticipates a rebound in volume as it laps the COVID-19 impact on home sales [23] - Management expects to maintain a gross margin of 48% for the full year, despite ongoing supply chain pressures [40][41] Other Important Information - The company reported a cash position of $538 million, with available liquidity totaling $611 million [36][37] - The company remains acquisitive and is evaluating potential opportunities in the home services and technology sectors [38] Q&A Session Summary Question: Direct-to-consumer segment growth sustainability - Management expects sustained double-digit growth in the DTC segment for the remainder of the year due to prior investments [52] Question: Retention pressure and future outlook - Management noted that retention may improve as operational issues from the pandemic are resolved and new initiatives are implemented [54][56] Question: Pricing receptiveness during renewals - Management indicated that dynamic pricing strategies have not negatively impacted customer elasticity, allowing for successful price adjustments [61] Question: ProConnect expansion plans - Management confirmed that ProConnect is on track to meet its $20 million revenue target and is focused on expanding into new trades [66] Question: Supply chain visibility and constraints - Management sees improvements in supply chain management and expects better balance between supply and demand by the end of the year [68] Question: Dynamic pricing and retention - Management highlighted the effectiveness of dynamic pricing in addressing retention issues and balancing unit growth with gross margin expansion [73] Question: Real estate channel management - Management is focusing on marketing to buyers in the real estate sector and expanding partnerships with mortgage providers [82] Question: Capital allocation strategy - Management plans to continue investing in growth, pursue acquisitions, and manage debt repayment [85]

frontdoor. First-Quarter 2021 Earnings Webcast May 6, 2021 Forward Looking Statements This presentation contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including, in particular, projected future performance and any statements about Frontdoor's plans, strategies and prospects. Forward-looking statements can be identified by the use of forward-looking terms such as "believe," "e ...

Financial Performance - For the three months ended March 31, 2021, the company generated revenue of $329 million, net income of $5 million, and Adjusted EBITDA of $36 million, compared to $294 million, $13 million, and $47 million for the same period in 2020[88]. - Revenue for the three months ended March 31, 2021, was $329 million, a 12% increase from $294 million in the same period of 2020[112]. - Net income decreased to $5 million, down 63% from $13 million in the prior year[126]. - Adjusted EBITDA was $36 million, a decline from $47 million in the same quarter of 2020[127]. Customer Metrics - 68% of the total operating revenue for Q1 2021 was derived from existing customer renewals, while 17% came from new home service plan sales related to existing home resale transactions, and 12% from direct-to-consumer sales[89]. - The company had over two million active home service plans across all 50 states and the District of Columbia as of March 31, 2021[87]. - The number of home service plans rose to 2.25 million, reflecting a 4% growth compared to 2.17 million in 2020[115]. - The company’s customer retention rate is calculated based on the ratio of ending home service plans to the sum of beginning plans, new sales, and acquired accounts[107]. Cost and Expenses - Cost of services rendered increased to $181 million, up from $147 million, primarily due to higher contract claims costs[116]. - Selling and administrative expenses rose to $118 million from $105 million, driven by increased marketing and customer service costs[117]. Cash Flow and Liquidity - Cash and cash equivalents totaled $538 million as of March 31, 2021, down from $597 million at the end of 2020[133]. - Available liquidity was $611 million, consisting of $363 million in cash not subject to third-party restrictions and $248 million of available borrowing capacity[133]. - Net cash provided from operating activities was $52 million for the three months ended March 31, 2021, a decrease of 13.3% compared to $60 million for the same period in 2020[142]. - Net cash used for investing activities increased to $7 million in Q1 2021 from $3 million in Q1 2020[144]. - Capital expenditures for Q1 2021 were $7 million, slightly down from $8 million in Q1 2020, with full-year expectations of $35 million to $45 million[145]. - Net cash used for financing activities surged to $105 million in Q1 2021 from $3 million in Q1 2020, primarily due to a $100 million partial repayment of the Term Loan Facility[147]. - Cash and cash equivalents decreased during Q1 2021, primarily due to the $100 million repayment of the Term Loan Facility[151]. - Accounts payable increased during Q1 2021, reflecting the timing of trade payables due to seasonality[151]. - Long-term debt decreased due to the repayment of $100 million of the Term Loan Facility[151]. Strategic Outlook - The COVID-19 pandemic adversely impacted the company's financial condition and results of operations in Q1 2021, leading to increased service-related costs due to higher usage of home systems and appliances[93]. - The company anticipates continued strategic acquisition opportunities in the fragmented home service plan category, focusing on underserved regions to enhance service capabilities[100]. - The company continues to monitor macroeconomic impacts on its business, particularly concerning potential impairments of goodwill and intangible assets[109]. Tax and Deferred Revenue - The effective tax rate decreased to 9.8% from 25.0% due to excess tax benefits for share-based awards[125]. - Deferred revenue increased by $45 million in Q1 2021, related to the recognition of monthly-pay customer revenue[151].

Financial Performance - For the year ended December 31, 2020, the company generated revenue of $1,474 million, net income of $112 million, and Adjusted EBITDA of $270 million[25]. - The company experienced an 8% annual revenue growth from 2019 to 2020, despite the adverse impact of the COVID-19 pandemic on the broader economy[36]. - The company generated net cash from operating activities of $207 million for the year ended December 31, 2020, compared to $200 million in 2019[37]. - The company generated $636 million, $610 million, and $578 million in revenue from the real estate channel for the years ended December 31, 2020, 2019, and 2018, respectively, with a renewal rate of 27% after the first contract year[50]. - In 2020, the direct-to-consumer channel generated $822 million, $746 million, and $674 million in revenue for the years ended December 31, 2020, 2019, and 2018, respectively, with a renewal rate of 76% after the first contract year[52]. Customer Metrics - As of December 31, 2020, the company had over 2 million active home service plans across all 50 states and the District of Columbia[22]. - The company had 2.2 million customers as of December 31, 2020, maintaining a customer retention rate of 76%, up from 73% in 2010[53][54]. - Approximately 69% of the company's revenue in 2020 was recurring, driven by high customer retention rates[23]. - Approximately 72% of the company's customers are on a monthly auto-pay program, which historically leads to higher renewal rates[36]. - Approximately 1.4 million homes sold in 2020 included a home service plan out of approximately 5.6 million homes sold[50]. Operational Insights - The company operates within a $400 billion U.S. home services industry, with the home service plan category representing approximately $3 billion[26]. - The company had approximately 17,500 pre-qualified professional contractor firms in its nationwide network, with 82% of service requests completed by preferred contractors[24]. - The contractor network consists of approximately 17,500 pre-qualified professional contractor firms employing an estimated 62,000 technicians, with 95% planning to maintain or expand their relationship with the company[55]. - The company has implemented dynamic pricing for the majority of its renewal and direct-to-consumer customers, aiming to attract previously priced-out customers[43]. - The company anticipates pursuing selective acquisitions to expand service capabilities in underserved regions and enhance technological capabilities[48]. Technology and Innovation - The company’s technology platform, including the Streem technology, enhances service efficiency and customer experience, particularly during the COVID-19 pandemic[32]. - The company plans to leverage its Streem technology platform to enhance diagnostics and reduce repair times, potentially creating a new revenue channel[42]. - In 2020, approximately 40% of direct-to-consumer sales were entered online, and over 50% of service requests were made online or through an interactive voice response system[59]. Market and Economic Factors - The company is exposed to market risks related to discretionary consumer spending, labor wages, and material costs, which could impact future operations[266]. - The company's operations are significantly affected by seasonality, with extreme temperatures leading to increased service requests and costs, while mild temperatures can reduce claim frequency[67]. - Direct supplier spend accounted for approximately 20% of the cost of services rendered in 2020, with a focus on improving supplier relationships due to increased demand during the COVID-19 pandemic[56]. - The company has experienced variations in service requests due to the COVID-19 pandemic, particularly in appliance and plumbing trades, as customers spent more time at home[67]. Debt and Financial Management - As of December 31, 2020, the company had a total debt of $700 million, with $350 million at a fixed interest rate of 3.1% and $286 million at a variable rate averaging 5.1%[272]. - A one percentage point increase in interest rates would result in an approximate $3 million change in annual interest expense on both the Term Loan Facility and the Revolving Credit Facility[270]. - The company entered into an interest rate swap agreement with a notional amount of $350 million, fixing the interest rate at 3.0865% until August 2025[269]. - The average rate paid on interest rate swaps during the year ended December 31, 2020, was 3.1%, while the average rate received was 0.6%[272]. Regulatory and Compliance Risks - Regulatory compliance increases operating costs and could lead to fines or loss of licenses, adversely affecting the company's financial position[70]. - The company maintains insurance coverage deemed appropriate for its business, including workers' compensation and property insurance[69]. - The company holds various trademarks and service marks, including Frontdoor and American Home Shield, and plans to continue investing in research and development to enhance its product offerings[68].

Financial Data and Key Metrics Changes - Revenue increased by 8% in Q4 2020 compared to the prior year, reaching $323 million, driven by approximately five points of higher price and three points of increased volume [33] - Full year 2020 revenue rose by 8% to $1.474 billion, with growth evenly split between higher price and increased volume [41] - Gross profit decreased by 1% in Q4 2020 to $137 million, maintaining a gross profit margin of 43% [36] - Full year 2020 gross profit increased by 6% to $768 million, with a gross profit margin of 49% [44] - Net income for full year 2020 was $112 million, while adjusted net income was $132 million [45] Business Line Data and Key Metrics Changes - Revenue from the renewal channel increased by 9% in 2020, driven by retention improvement initiatives [42] - First-year real estate revenue was flat year-over-year, impacted by a decline in the number of first-year real estate home service plans [43] - First-year direct-to-consumer revenue grew by 9% in 2020, primarily due to increased marketing investments [44] Market Data and Key Metrics Changes - Existing home sales declined by 19% in Q2 2020 but saw a recovery in the latter half of the year, with NAR reporting a nearly 6% increase in existing home sales for the full year [12] - The real estate market remains strong, with NAR forecasting a 15% growth in existing home sales for 2021 [19] Company Strategy and Development Direction - The company aims for double-digit revenue growth in 2021, focusing on expansion across home service plan channels and emerging businesses [16] - New product offerings, including Shield Silver, Shield Gold, and Shield Platinum, will be rolled out to enhance customer experience [17] - The company is focusing on automating business processes to improve efficiency and customer service [20] Management's Comments on Operating Environment and Future Outlook - Management noted that COVID-19 had a significant impact on operations, but the company adapted and improved its efficiency [7] - The company expects elevated service requests to continue through mid-2021, with a gradual return to normal levels thereafter [64] - Management is optimistic about improving customer retention rates and achieving long-term targets in the 80% range [27] Other Important Information - The company estimates that COVID-19 negatively impacted results by approximately $54 million in 2020 [45] - Year-end cash and marketable securities totaled $597 million, with available liquidity of $668 million [56] Q&A Session Summary Question: Marketing plans for 2021 and Proconnect traction - Management discussed focusing on conversion and maintaining flat customer acquisition costs while expanding Proconnect services [78] Question: Metrics for Proconnect investment and retention initiatives - Management highlighted the importance of job numbers and cross-selling opportunities, along with dynamic pricing to improve retention [84] Question: Real estate channel dynamics and marketing spend - Management expressed confidence in achieving double-digit growth in the real estate channel by focusing on buyers and leveraging technology [90] Question: Parts availability and direct relationships with OEMs - Management acknowledged ongoing challenges with parts availability but noted efforts to establish alternate supply sources [107] Question: Dynamic pricing implementation - Management confirmed that dynamic pricing is fully automated for renewals but not yet for real estate partners [115]

frontdoor. Third-Quarter 2020 Earnings Webcast November 4, 2020 Today's Speakers Rex Tibbens President & Chief Executive Officer Brian Turcotte Senior Vice President & Chief Financial Officer Matt Davis Vice President Investor Relations & Treasurer 2 Forward Looking Statements 3 This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including, in particular, project ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 ________________________________________________ FORM 10-Q ________________________________________________ x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2020 or o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 001-38617 _______________________________ ...

Financial Data and Key Metrics Changes - Revenue increased by 8% year-over-year to $440 million, driven by approximately 4 points from higher prices and increased volume [26] - Gross profit rose by $9 million or 4% to $215 million, with a gross profit margin of 49% [29] - Net income was $49 million, reflecting a 20% decline year-over-year, while adjusted net income was $50 million, a 19% decline [29] Business Line Data and Key Metrics Changes - Revenue from customer renewals increased by 9% year-over-year due to growth in the number of renewed home service plans [26] - First-year direct-to-consumer revenue grew by 13% year-over-year, attributed to increased marketing investments and improved price realization [27] - First-year real estate revenue decreased by 2% year-over-year, impacted by COVID-19's adverse effects on existing home sales [27] Market Data and Key Metrics Changes - The real estate channel performed better than expected, with stronger fundamentals and a rebound in existing home sales [28] - Existing home sales increased by 13% in Q3, driven by families moving to suburbs and low mortgage rates [8] - Customer retention improved to 76%, with home service plan growth up 4% in Q3 [9] Company Strategy and Development Direction - The company is focused on sustainable double-digit revenue growth and unlocking the potential of emerging businesses [25] - Dynamic pricing has been expanded to better balance customer acquisition and gross margin protection [10] - The launch of ProConnect aims to leverage the American Home Shield brand to scale on-demand services [21] Management's Comments on Operating Environment and Future Outlook - Management expects continued revenue growth despite COVID-19 challenges, estimating fourth-quarter revenue between $315 million and $325 million [39] - The company anticipates a negative impact of approximately $17 million to $19 million on adjusted EBITDA in Q4 due to increased service requests and investments [41] - Management remains optimistic about long-term prospects, citing a strong liquidity position and ongoing investments in growth [42] Other Important Information - The company plans to implement a mid-single-digit price increase in 2021 to offset higher service request costs [14] - Investments in technology and emerging businesses are expected to increase SG&A expenses as a percentage of revenue by 325 basis points compared to the previous year [34] - Free cash flow for the nine months ended September 30, 2020, was $127 million, down from $138 million in the prior year [36] Q&A Session Summary Question: Insights on ProConnect revenue from current AHS subscribers versus new business - Management highlighted the potential for significant organic traffic and cross-selling opportunities to existing customers and website visitors [45] Question: Service costs and their future trajectory - Management indicated that service costs are expected to remain elevated as long as customers shelter at home, but dynamic pricing adjustments are being implemented [46] Question: Service request trends in Q3 and Q4 - Management noted that service requests are expected to tail off in Q4, but appliance-related requests remain high [49] Question: Customer service improvements during COVID-19 - Management emphasized efforts to streamline operations and improve customer service response times, with optimism for better service levels moving forward [51] Question: Investments needed for on-demand growth - Management indicated that investment levels for on-demand services will likely remain consistent with the current year [53] Question: Drivers of double-digit revenue growth in 2021 - Management cited improvements in real estate, direct-to-consumer opportunities, and retention initiatives as key drivers for expected growth [62] Question: Dynamic pricing implementation and its effects - Management explained that dynamic pricing changes have already been made for renewals, with further adjustments planned for direct-to-consumer and real estate channels [59] Question: Retention rate improvements and their revenue impact - Management noted that a 1% increase in retention could contribute approximately $10 million to $14 million in revenue annually [81]