Terminix Global Holdings, Inc. (TMX) Q1 2021 Earnings Conference Call May 6, 2021 9:00 AM ET Company Participants Jesse Jenkins â Vice President-Investor Relations, FP&A and Treasurer Brett Ponton â Chief Executive Officer Bob Riesbeck â Chief Financial Officer | --- | |---------------------------------------------| | | | Conference Call Participants | | Tim Mulrooney â William Blair | | Toni Kaplan â Morgan Stanley | | George Tong â Goldman Sachs | | Andy Wittmann â Baird | | Michael Hoffman â Stifel | | J ...

十十十十十十十十十十十十十十十十十十十十十十 ++++++++++++++++++++++ +++++++++++++++++++++ ++++++++++++++++++++ ++++++++++++++++++++ ++++++++++++++++++++ | ® First-Quarter 2021 Earnings Webcast May 6, 2021 Cautionary Statements Safe Harbor Statement This presentation contains forward-looking statements and cautionary statements, including cash flow outlook and projections, that are based on management's beliefs and assumptions and on information currently available to management. Most forward-looking statements contain words that ...

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Financial Data and Key Metrics Changes - Revenue from ongoing operations increased by 6.3% at constant exchange rates, with ongoing operating profit growing by 5.4% despite challenges from the pandemic [2][12] - Free cash flow reached GBP 336.8 million, representing a cash conversion rate of 123% [3][12] - Net debt-to-EBITDA ratio improved to 1.6x at year-end, down from 1.8x in 2019 [13][37] Business Line Data and Key Metrics Changes - North America was the best-performing region, with ongoing revenue growth of 14.5%, driven by GBP 144 million from disinfection services and a 6.5% increase in pest services revenue [16][19] - Hygiene operations grew ongoing revenues by 36.8% and profits by 81.4%, largely due to the demand for hand sanitizers and disinfection services [54][53] - The Protect and Enhance segment saw ongoing revenues decline by 12% and profits by nearly 30% due to the pandemic's impact [64] Market Data and Key Metrics Changes - The European region experienced mixed impacts, with ongoing revenue rising by 2.5% overall, but a 3.2% reduction in France [26] - Asia region's ongoing revenue increased by 3.7%, supported by strong performances in Indonesia, Hong Kong, and South Korea, while India and Malaysia faced significant challenges [32] - The Pacific region's ongoing profit fell by 8.7%, despite strong demand for hygiene products [34] Company Strategy and Development Direction - The company aims to explore strategic opportunities in M&A, digital services, and the expansion of its Hygiene business, having launched in 20 new markets in 2020 [9][10] - The focus remains on enhancing digital capabilities and remote monitoring solutions to meet evolving customer needs [48][57] - The company is committed to achieving net zero emissions by 2040 as part of its environmental strategy [45] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism for 2021, anticipating further operational and financial progress despite ongoing pandemic uncertainties [10][39] - The company expects a gradual return to normal growth levels in Pest Control and a recovery in Hygiene services as markets reopen [23][70] - Management highlighted the importance of digital innovation and sustainability as key differentiators in the market [62][51] Other Important Information - The Board recommended a dividend payment of 5.41p for 2020, reflecting confidence in the company's performance [10][68] - The company completed 23 M&A deals in 2020, contributing to GBP 158 million in annualized revenues [66] Q&A Session Summary Question: Could you discuss organic growth excluding disinfection into Q4 and the outlook for 2021? - Management noted that organic growth was broadly correlated with the easing of lockdowns, with Q4 showing positive trends compared to Q3, but emphasized that detailed organic analysis was not particularly informative due to the pandemic's impact [75][76] Question: Clarification on the 3% to 4% organic growth outlook for 2021 and medium-term expectations? - Management clarified that the 3% to 4% growth guidance is a medium-term aspiration, with no downgrades elsewhere, and highlighted that Hygiene growth is expected to align more closely with Pest Control growth rates [78][79] Question: What was the revenue from the pest services business in 2020? - The core pest services revenue in 2020 was approximately $900 million, translating to about GBP 750 million [80]

** ********************** + + + + + +++++++++++++++++++++ +++++++++++++++++++++ TERNAININ | ® Third-Quarter 2020 Earnings Webcast November 5, 2020 Cautionary Statements Safe Harbor Statement This presentation contains forward-looking statements and cautionary statements, including cash flow outlook and projections, that are based on management's beliefs and assumptions and on information currently available to management. Most forward-looking statements contain words that identify them as forward-looking, s ...

Financial Data and Key Metrics Changes - The company reported third-quarter revenue of $512 million, reflecting a 10% growth year-over-year [18] - Adjusted EBITDA was $98 million with a margin of 19.2%, an increase of 370 basis points compared to the previous year [20][57] - Year-to-date free cash flow generation reached $232 million, providing flexibility for future acquisitions [21] Business Line Data and Key Metrics Changes - The termite service line achieved 4% organic growth, which would have been 6% without the $3 million impact from the Mobile Bay Formosan termite settlement [18] - Residential pest control grew by 5%, with organic growth of 4%, while commercial pest control revenue increased by 8% [44][47] - The European Pest Control segment contributed $21 million in revenue, with strong results from Nomor in Sweden and Norway [33] Market Data and Key Metrics Changes - The company experienced improved retention rates, with daily cancel rates for combined termite and residential pest services down 80% year-over-year [26] - Non-litigated claims in the Mobile Bay area decreased by 27% year-over-year, and new claims filed were down 42% [30][107] Company Strategy and Development Direction - The company aims to enhance operational consistency and improve customer acquisition marketing through a world-class digital strategy [92][94] - There is a focus on creating a more defined teammate experience and aligning support structures around a leaner organization [16] - The company plans to pursue accretive bolt-on acquisitions while maintaining a strong balance sheet post-ServiceMaster brand sale [60] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the company's current direction and momentum, highlighting strong underlying industry dynamics [17] - The settlement with the Alabama Attorney General is expected to provide clarity on future liabilities and reduce litigation costs [66][72] - For the fourth quarter, the company expects revenue between $445 million and $465 million, with adjusted EBITDA between $60 million and $70 million [74] Other Important Information - Employee turnover improved by 18% year-over-year, contributing to better service levels and customer retention [24] - The company has established a $25 million state-sponsored consumer fund as part of the Mobile Bay settlement to manage remediation efforts [63] Q&A Session Summary Question: What stage is the company in regarding the residential turnaround effort? - Management believes there is significant opportunity for improvement, focusing on customer acquisition marketing and operational consistency [91][92] Question: Can you provide insights on the termite situation in Mobile, Alabama? - Management noted a successful supplemental treatment plan and a significant reduction in claims, reinforcing the importance of operational consistency [108][109] Question: How should investors think about the potential to exceed the $140 million to $150 million ring fence for termite damage claims? - Management expressed confidence in the estimate, citing ongoing mitigation efforts and a reduction in litigated claims [115][116] Question: What is the long-term margin profile of the business? - Management indicated that the company expects to maintain a long-term average EBITDA margin of around 30% due to ongoing cost reductions and growth in higher-margin termite services [125][126] Question: How should investors view the sustainability of the current margin improvements? - Management acknowledged some favorable tailwinds from COVID but emphasized that many improvements are based on better practices and employee retention [133]

ServiceMaster Global Holdings, Inc. (SERV) Q2 2020 Earnings Conference Call August 6, 2020 9:00 AM ET Company Participants Jesse Jenkins - Vice President, Investor Relations & Treasurer Naren Gursahaney - Chairman & Interim Chief Executive Officer Tony DiLucente - Chief Financial Officer Conference Call Participants Toni Kaplan - Morgan Stanley Tim Mulrooney - William Blair Michael Hoffman - Stifel Judah Sokel - JPMorgan Emily McLaughlin - RBC Capital Markets Andrew Wittmann - Baird Ian Zaffino - Oppenheime ...

Second-Quarter 2020 Earnings Webcast August 6, 2020 1 Cautionary Statements Safe Harbor Statement This presentation contains forward-looking statements and cautionary statements, including cash flow outlook and projections, that are based on management's beliefs and assumptions and on information currently available to management. Most forwardlooking statements contain words that identify them as forward-looking, such as "anticipates," "believes," "continues," "could," "seeks," "estimates," "expects," "inte ...

First-Quarter 2020 Earnings Webcast May 7, 2020 1 Cautionary Statements Safe Harbor Statement This presentation contains forward-looking statements and cautionary statements, including cash flow outlook and projections, that are based on management's beliefs and assumptions and on information currently available to management. Most forwardlooking statements contain words that identify them as forward-looking, such as "anticipates," "believes," "continues," "could," "seeks," "estimates," "expects," "intends, ...

Fourth-Quarter & Full-Year 2019 Earnings Webcast 1 February 27, 2020 Cautionary Statements Safe Harbor Statement This presentation contains forward-looking statements and cautionary statements, including 2020 revenue, organic revenue growth, adjusted EBITDA, termite damage claims expense and incremental margin outlook and projections, that are based on management's beliefs and assumptions and on information currently available to management. Most forward-looking statements contain words that identify them a ...