Financial Performance - For the three months ended September 30, 2024, total revenue was 194million,anincreaseof28152 million in the same period of 2023[118]. - Net income for the three months ended September 30, 2024, was less than 1million,improvingfromanetlossof5 million in the same period of 2023[118]. - For the nine months ended September 30, 2024, total revenue reached 539million,representinga24436 million in the same period of 2023[118]. - For the three months ended September 30, 2024, total revenue was 193.883million,anincreaseof41.870 million or 28% compared to 152.013millioninthesameperiodin2023[141].−Cloudcommunicationsrevenueincreasedby18.608 million or 15% to 138.826million,whilemessagingsurchargesroseby23 million or 73% to 55.057million[141][142].−Revenuefrommessagingsurchargesroseby60 million, or 73%, for the nine months ended September 30, 2024, primarily due to increased messaging volumes[155]. - Total revenue for the nine months ended September 30, 2024, was 538million,anincreaseof102 million, or 24%, compared to 436millioninthesameperiodin2023[154].−Totalcostofrevenueincreasedby73 million, or 28%, to 335millionfortheninemonthsendedSeptember30,2024,influencedbyhigherpass−throughmessagingsurcharges[156].−GrossprofitfortheninemonthsendedSeptember30,2024,was203 million, up 29million,or17174 million in the same period in 2023[156]. Operating Expenses - Total operating expenses for the three months ended September 30, 2024, were 74.032million,anincreaseof8.386 million or 13% compared to 65.646millionin2023[143].−Researchanddevelopmentexpensesroseby5 million or 22% to 30.171million,drivenbyhigherheadcountexpenses[145].−Salesandmarketingexpensesincreasedby1 million or 5% to 26.285million,alsoduetohigherheadcountexpenses[146].−Generalandadministrativeexpensesincreasedby1.733 million or 11% to 17.576million,drivenentirelybyhigherheadcountexpenses[146].−Totaloperatingexpensesincreasedby21 million, or 11%, to 221millionfortheninemonthsendedSeptember30,2024,withoperatingexpensesasapercentageofrevenuedecreasingfrom4612 million, or 16%, to 87millionfortheninemonthsendedSeptember30,2024,primarilyduetohigherfacilitiesexpenses[157].ProfitabilityMetrics−Grossprofitincreasedby13.635 million or 23% to 73.134million,resultinginagrossmarginof3880,142 thousand, up from 65,696thousandinQ32023,representinga2212,791 thousand, significantly higher than 6,347thousandinQ32023,reflectinga10223,971,000, up from 13,758,000intheprioryear,representinga74224,582 thousand, compared to 192,338thousandforthesameperiodin2023,a1775 million and marketable securities of 5million[166].−Netcashprovidedbyoperatingactivitieswas47 million for the nine months ended September 30, 2024, compared to 19millioninthesameperiodin2023[172].−NetcashprovidedbyoperatingactivitiesforthethreemonthsendedSeptember30,2024,was20,464,000, down from 23,001,000inthesameperiodlastyear[196].−FreecashflowforthethreemonthsendedSeptember30,2024,was14,245,000, compared to 18,190,000forthesameperiodin2023,reflectingadecreaseof16140 million of 2026 Convertible Notes for about 128millionincash,resultinginagainof10 million recorded in net gain on extinguishment of debt[119][120]. - The company increased its revolving credit commitments from 50millionto100 million as of May 1, 2024[121]. - As of September 30, 2024, the applicable weighted average interest rate on the Credit Facility was 7.71%, with 25millioninoutstandingborrowings[122].−ThecompanyincreaseditsCreditFacilityfrom50 million to 100milliononMay1,2024,withaweightedaverageinterestrateof7.712.3 million[207]. - The company does not currently engage in any hedging activity to reduce potential exposure to currency fluctuations, although it may consider this in the future[207]. Legal Matters - The company is involved in multiple lawsuits regarding the failure to bill, collect, and remit certain taxes and surcharges associated with 911 services[213]. - The lawsuits include claims from jurisdictions such as San Francisco, Cook and Kane Counties in Illinois, and the State of New York[214]. - The company intends to vigorously defend against the lawsuits and believes it has meritorious defenses[215]. - Future litigation may be necessary to defend proprietary rights or recover amounts owed, which could adversely impact the company[216]. Stock-Based Compensation - Stock-based compensation increased to 11,449thousandinQ32024from6,942 thousand in Q3 2023, a 65% rise[187]. - The company reported stock-based compensation of 11,449,000forthethreemonthsendedSeptember30,2024,comparedto6,942,000 in the same period last year, marking a 65% increase[193]. Internal Controls and Accounting Policies - There were no material changes to critical accounting policies compared to the previous annual report filed on February 28, 2024[198]. - There were no changes in internal control over financial reporting that materially affected the company during the quarter ended September 30, 2024[210].