Revenue Performance - Cloud subscriptions revenue for the three months ended September 30, 2024, was 94,075,000,representinga21.877,247,000 in the same period of 2023[120]. - For the nine months ended September 30, 2024, cloud subscriptions revenue reached 269,106,000,up21.6221,381,000 in 2023[120]. - Total revenue for the three months ended September 30, 2024, increased by 16.96million,or12.4154.05 million compared to 137.09millioninthesameperiodin2023,drivenprimarilybyanincreaseinsubscriptionsrevenueof19.32 million[141]. - Total revenue increased by 50.3million,or12.6450.3 million for the nine months ended September 30, 2024, driven by a 57.2millionincreaseinsubscriptionsrevenue[153].−Subscriptionsrevenuereached123.12 million, representing an 18.6% increase from 103.80millioninthesameperiodlastyear,witha16.8 million increase in cloud subscription revenue[141]. - Subscriptions revenue increased by 57.2million,or19.3353.8 million for the nine months ended September 30, 2024, while professional services revenue decreased by 6.9million[153].CustomerMetrics−Thecloudsubscriptionsrevenueretentionrateremainedstableat1174.80 million, or 8.6%, to 50.87million,primarilyduetoa2138.57 million for the three months ended September 30, 2024, compared to 37.14millioninthesameperiodin2023,reflectingongoinginvestmentinplatformenhancement[138].−Generalandadministrativeexpensesroseto34.69 million, up from 23.44millioninthesameperiodlastyear,largelyduetoincreasedcostsassociatedwithITinvestments[135].−Generalandadministrativeexpenseroseby11.2 million, or 48.0%, to 34.7millionforthethreemonthsendedSeptember30,2024,primarilyduetoa7.7 million increase in professional fees[148]. Profitability and Loss - The company reported a net loss of 2.10millionforthethreemonthsendedSeptember30,2024,animprovementfromanetlossof22.25 million in the same period in 2023[138]. - The company reported a net loss of 78.6millionfortheninemonthsendedSeptember30,2024,comparedtoanetlossof25.4 million in 2023[170]. - Basic and diluted net loss per share for the nine months ended September 30, 2024, was (1.08),comparedto(0.35) in the same period of 2023[170]. - Adjusted EBITDA is defined as net loss before other expenses, interest expense, income tax expense, depreciation, and other specified costs, providing a clearer view of operational performance[168]. Cash Flow and Investments - Cash and cash equivalents decreased to 99,193,000asofSeptember30,2024,down24.1130,761,000 as of September 30, 2023[186]. - Net cash used by operating activities was 6,993,000fortheninemonthsendedSeptember30,2024,asignificantdecreasefrom102,198,000 used in the same period of 2023, reflecting improved cash collections[187]. - Net cash used by investing activities was 34.3millionfortheninemonthsendedSeptember30,2024,comparedto0.9 million in net cash provided for the same period in 2023, primarily due to a 51.0milliondeclineinproceedsfromthesaleofinvestments[188].−Netcashusedbyfinancingactivitieswas8.5 million for the nine months ended September 30, 2024, a significant decrease from 82.4millionofnetcashprovidedinthesameperiodin2023,drivenbya50.0 million increase in common stock repurchases[188]. - The company has utilized 62,000,000ofits100,000,000 revolving credit facility as of September 30, 2024, indicating active management of its capital resources[179]. Strategic Initiatives - The company plans to continue investing in its platform and infrastructure to maximize growth and meet evolving customer needs[119]. - The company plans to continue investing in sales and marketing to expand its geographical footprint and brand awareness, expecting an increase in sales and marketing expenses in absolute dollars[132]. - The company has established strategic partnerships with firms like Accenture and Deloitte to enhance customer acquisition and service delivery[110]. - The company entered into a share repurchase program in February 2024, repurchasing approximately 1.3 million shares for about $50,000,000 during the first quarter[183]. Market and Economic Risks - The company is exposed to inflation risks related to personnel costs and general overhead expenses, which may adversely affect gross profit margins if inflation pressures increase[195]. - The company is exposed to market risks primarily due to fluctuations in interest rates and foreign currency exchange rates[192]. - A 10% change in foreign currency exchange rates for the nine months ended September 30, 2024, would have impacted total revenue by approximately 4% and operating loss by approximately 6%[196]. - The company has not engaged in hedging of foreign currency transactions to date, although it may consider doing so in the future[197].