Financial Performance - Total revenue decreased by 616,000,or86,953,000 for the three months ended September 30, 2024, compared to 7,569,000forthesameperiodin2023[109]−Communicationsrevenuedecreasedby597,000, or 10%, to 5,481,000forthethreemonthsendedSeptember30,2024,comparedto6,078,000 for the same period in 2023[110] - Compliance revenue decreased by 19,000,or12,541,000, or 35%, during the three and nine months ended September 30, 2024, respectively[111] - Operating income was 156,000forthethreemonthsendedSeptember30,2024,comparedto593,000 for the same period in 2023[105] - Net income (loss) was (466,000)forthethreemonthsendedSeptember30,2024,comparedto273,000 for the same period in 2023[105] - For the three months ended September 30, 2024, the company reported a net loss of 466,000,or(0.12) per diluted share, compared to a net income of 273,000,or0.07 per diluted share for the same period in 2023[136] - For the nine months ended September 30, 2024, the company reported a net loss of 598,000,or(0.16) per diluted share, compared to a net income of 1,492,000,or0.39 per diluted share for the same period in 2023[136] - Non-GAAP net income for the nine months ended September 30, 2024, was 1,809,000,or0.47 per diluted share, compared to 4,314,000,or1.13 per diluted share for the same period in 2023[136] Expenses and Margins - Gross margin percentage decreased to 74% and 75% for the three and nine months ended September 30, 2024, respectively, compared to 76% and 77% during the same periods in 2023[113] - General and administrative expenses were 2,008,000duringthethreemonthsendedSeptember30,2024,adecreaseof25,000, or 1%, compared to the same period in 2023[116] - Sales and marketing expenses were 1,618,000forthethreemonthsendedSeptember30,2024,adecreaseof220,000, or 12%, compared to the same period in 2023[118] - Total cost of revenue decreased by 16,000,or1496,000, or 8%, during the three and nine months ended September 30, 2024, respectively[113] - Product development expenses increased by 90,000(15671,000 for the three months ended September 30, 2024, and by 157,000(82,044,000 for the nine months ended September 30, 2024, compared to the same periods in 2023[120] - As a percentage of revenue, product development expenses were 10% and 9% for the three and nine months ended September 30, 2024, respectively, up from 8% in the same periods of 2023[121] - Interest expense decreased to 280,000forthethreemonthsand903,000 for the nine months ended September 30, 2024, compared to 368,000and1,080,000 in the same periods of 2023[122] Cash Flow and Financial Position - As of September 30, 2024, the company had 4,086,000incashandcashequivalents,withcurrentliabilitiestotaling12,593,000, resulting in a current liabilities exceeding current assets by 2,560,000[125]−FreecashflowforthethreemonthsendedSeptember30,2024,was1,358,000, compared to 110,000inthesameperiodof2023[132]−AdjustedfreecashflowfortheninemonthsendedSeptember30,2024,was1,860,000, down from 2,638,000inthesameperiodof2023[132]−AdjustedEBITDAforthethreemonthsendedSeptember30,2024,was1,369,000, compared to 1,756,000inthesameperiodof2023[134]−AdjustedEBITDAfortheninemonthsendedSeptember30,2024,was3,585,000, down from 6,663,000inthesameperiodof2023[135]StrategicInitiatives−ThecompanyaimstoincreasetheCommunicationsportionofitsbusinessrelativetoCompliance,indicatingastrategicshiftinfocus[79]−ThecompanyplanstocontinuefocusingonexpandingitsCommunicationsproductsandaligningsalesandmarketingteamstoenhanceitsofferings[141]−Thecompanyaimstoinvestintechnologyadvancementsandevaluateacquisitionsaspartofitsstrategicinitiativesforsustainablegrowth[141]−Thecompanybelievesthatthetransitiontoaplatformsubscriptionmodeliskeyforlong−termsustainablegrowth[141]MarketandEconomicFactors−Marketfactorssuchasglobalinflationandgeopoliticalconflictshavecontributedtoeconomicuncertainty,butthecompanybelievesdemandforitsplatformsremainsstable[139]−Thecompanyacknowledgespotentialrisksrelatedtogoodwillandintangibleassetwrite−downsifstockpricesdeclineordemandforitsservicesdoesnotstabilize[140]ProductandServiceDevelopments−IssuerDirectCorporationreportedsignificantgrowthinitsCommunicationssegment,withrevenuesincreasingyear−over−year,drivenbyenhancementsintheACCESSWIREplatform[82]−ThecompanyacquiredNewswireonNovember1,2022,andfullyintegrateditsdistributionnetworkintoACCESSWIREbyearly2023,expandingitsserviceofferings[83]−TheMediaSuitesubscriptionadd−onwaslaunched,providingcommunicationprofessionalswithtoolsformediapitching,monitoring,anddatabaseaccess,enhancingcustomerengagement[86]−Thewebcastingplatformallowsforliveandon−demandstreamingofevents,withanestimated5,000companiesinNorthAmericaconductingearningseventseachquarter[94]−Significantupgradestotheinvestorrelationswebsitewerereleasedin2023,includingADAandAODAcompliance,whichrequirearecurringannualsubscription[97]−TheCompliancesegmentincludesadisclosuresoftwaremoduledesignedforcompaniestomanageSECfilings,generatingrevenuefrombothsoftwareandservices[99]−Thewhistleblowerhotline,asupportedproductofNYSEofferings,isbeingupgradedtoenhanceincidentresponseandmanagementprocesses[100]−Thestocktransfermoduleprovidesreal−timeinformationaboutshareholdersandstockledgers,focusingonsubscriptionsalestoimproveefficiency[101]−Partnershipswithstockexchangesareexpectedtoenhancebrandexposureandrevenuepotentialintargetedcustomersegments[81]OtherFinancialInformation−AsofSeptember30,2024,thedeferredrevenuebalancewas5,308,000, a decrease of 2% from 5,412,000asofDecember31,2023[112]−Thecompanyexperiencedalossof343,000 related to the change in fair value of its interest rate swap for the three months ended September 30, 2024[137] - The company has no off-balance sheet arrangements that could materially affect its financial condition[143]