Financial Performance - Total revenue for the three months ended October 31, 2023, was 79.7million,comparedto79.8 million for the same period in 2024[199]. - Total revenue for the three months ended October 31, 2024, was 79,764,reflectinganincreaseof89 from 79,675intheprioryear[235].−SubscriptionrevenueforthethreemonthsendedOctober31,2024,was71,113, a slight decrease of 180comparedto71,293 for the same period in 2023[235]. - Revenue from customers with billing addresses in the United States comprised 80% and 79% of total revenue for the three months ended October 31, 2023, and 2024, respectively[199]. - The total customer count remained relatively flat from October 31, 2023, to October 31, 2024, with subscription revenue impacted by a 4.4millionnetdecreasefromexistingcustomers[235].ExpensesandLosses−Thecompanyincurrednetlossesof16.4 million and 18.8millionforthethreemonthsendedOctober31,2023,and2024,respectively,withanaccumulateddeficitof1,469.9 million as of October 31, 2024[201]. - Total operating expenses for the nine months ended October 31, 2024, were 224.50million,aslightincreaseof0.59 million or 0% compared to the previous year[252]. - Sales and marketing expenses decreased by 8.42millionto116.04 million, representing 49% of total revenue[252]. - Research and development expenses increased by 2.02millionto65.95 million, accounting for 28% of total revenue[253]. - General and administrative expenses rose by 6.99millionto42.50 million, representing 17% of total revenue[254]. - The net loss for the three months ended October 31, 2024, was 18,761,comparedtoanetlossof16,413 for the same period in 2023[230]. Revenue Recognition and Obligations - Remaining performance obligations (RPO) were 367.2millionand368.2 million as of October 31, 2023, and 2024, respectively, with expected revenue recognition of 230.8millionand220.6 million in the next twelve months[198]. - The gross retention rate declined to 84% as of October 31, 2024, down from 87% in the previous year, influenced by macroeconomic conditions[209]. Research and Development - Research and development expense as a percentage of total revenue was 27% for the three months ended October 31, 2024, compared to 25% for the same period in 2023[216]. - Research and development expenses for the three months ended October 31, 2024, were 21,264,anincreasefrom19,729 in the prior year[224]. - The company plans to enhance its platform functionality through investments in machine learning and artificial intelligence technologies[215]. Cash and Financing - As of October 31, 2024, the company had 40.9millionincashandcashequivalentsandafullydrawncreditfacilityof123.0 million[259]. - The company is required to maintain a minimum liquidity of 25.0millioninunrestrictedcash[268].−Thecreditfacilityallowsforupto125.3 million in term loan borrowings, all of which had been drawn as of October 31, 2024, with a maturity date of August 19, 2028[286]. - The interest rate on the term loan was 8.1% as of October 31, 2024, with an additional fixed rate of 5.0% accruing on the outstanding principal[287]. - Net cash used in operating activities for the nine months ended October 31, 2024 was 254.4million,withcashcollectedfromcustomerstotaling236.4 million[273]. - Net cash provided by financing activities for the nine months ended October 31, 2024 was 5.0million,primarilyfromdebtproceeds[278].StockandDebt−ThecompanyenteredintoaControlledEquityOfferingSalesAgreementtosellupto150.0 million of Class B common stock, with no shares sold to date[262]. - The company issued 1,022,918 fully-vested warrants to purchase Class B common stock as part of the credit facility amendment in August 2024[266]. - Loss on extinguishment of debt increased by 1.85millionduetoanamendmenttothecreditfacility[255].CostofRevenueandProfitability−Totalcostofrevenueincreasedto19,961 for the three months ended October 31, 2024, up by 1,185or618,776 in the same period of 2023[236]. - Gross profit for the three months ended October 31, 2024, was 59,803,adecreaseof1,096 or 2% compared to 60,899intheprioryear[236].−Subscriptiongrossmargindecreasedto814.90 million to $177.48 million, resulting in a total gross margin of 74%[249].