Revenue Growth - Revenue for the three months ended October 31, 2024, was 152.1million,representingayear−over−yeargrowthof22.7124.0 million in the same period in 2023[152] - Revenue for the nine months ended October 31, 2024, was 433.0million,upfrom340.8 million in the same period in 2023[152] - Revenue increased by 28.1million(22.727.9 million (23.6%) increase in subscription revenue, with 52.3% from existing customers and 47.7% from new customers[189] - Revenue increased by 92.2million(27.091.2 million (28.0%) increase in subscription revenue, with 68.4% from existing customers and 31.6% from new customers[199] Net Loss and Profitability - Net losses for the three months ended October 31, 2024, were 28.1million,comparedto31.0 million in the same period in 2023[152] - Net loss decreased to 28.1millionforthethreemonthsendedOctober31,2024,comparedto30.9 million for the same period in 2023[186] - Gross profit increased by 18.6million(21.262.8 million (26.6%) for the nine months ended October 31, 2024, while gross margin decreased by 0.2% to 69.1% due to increased expenses in premium messaging channels[200][201] Cash Flow and Financial Position - Net cash provided by operating activities for the nine months ended October 31, 2024, was 19.6million,comparedto3.0 million in the same period in 2023[152] - Non-GAAP free cash flow for the nine months ended October 31, 2024, was 4.4million,comparedto(2.9) million in the same period in 2023[152] - Net cash provided by operating activities was 19.6millionfortheninemonthsendedOctober31,2024,comparedto3.0 million for the same period in 2023[212][213] - Free cash flow for the nine months ended October 31, 2024 increased to 4.427millionfrom(2.946) million in the same period in 2023, primarily due to higher collections from new contracts and renewals[222] - As of October 31, 2024, the company had 493.1millionincash,cashequivalents,andmarketablesecurities,withdeferredrevenueof223.8 million[208][211] - The company had cash, cash equivalents, and marketable securities of 493.1millionasofOctober31,2024,with431.3 million invested in U.S. government securities, foreign securities, and corporate debt securities[233] Customer Metrics - As of October 31, 2024, the company had approximately 6.9 billion monthly active users, up from approximately 6.2 billion as of January 31, 2024[157] - The dollar-based net retention rate for the trailing 12 months ended October 31, 2024, was 113%, compared to 118% in the same period in 2023[161] - As of October 31, 2024, 234 customers had ARR of 500,000ormore,upfrom189customersasofOctober31,2023[163]−Totalcustomersgrewto2,211asofOctober31,2024,upfrom2,011asofOctober31,2023[189]−Totalcustomersgrewto2,211asofOctober31,2024,upfrom2,011asofOctober31,2023[199]InternationalRevenue−Approximately4514.9 million in the three months ended October 31, 2024, driven by market expansion in Europe and Asia-Pacific[189] - International revenue increased by 46.7millionfortheninemonthsendedOctober31,2024,drivenbymarketexpansioninEuropeandAsia−Pacific[199]Expenses−Costofrevenueincreasedby9.5 million (26.2%) for the three months ended October 31, 2024, primarily due to higher hosting, infrastructure, and third-party messaging fees[190] - Sales and marketing expenses increased by 8.3million(12.43.0 million (10.0%) for the three months ended October 31, 2024, primarily due to higher personnel and software costs[194] - General and administrative expenses increased by 4.8million(18.029.0 million (15.7%) for the nine months ended October 31, 2024, primarily due to higher personnel costs and marketing activities[202][204] - Research and development expenses increased by 11.6million(13.110.4 million (13.7%) for the nine months ended October 31, 2024, primarily due to higher personnel and professional services costs[206] Investments and Commitments - The company continues to invest in artificial intelligence capabilities and channel expansion to enhance its platform and maintain competitive advantage[166] - Non-cancelable purchase commitments for business operations totaled 170.9million,andoperatingleaseobligationswere121.6 million as of October 31, 2024[224] Financial Risks - A hypothetical 10% change in interest rates would not have had a material impact on the consolidated financial statements as of October 31, 2024[234] - The company's revenue is not currently subject to significant foreign currency risk, with only sales in Japan denominated in Yen[235] - A hypothetical 10% change in the relative value of the U.S. dollar to other currencies would not have had a material effect on realized and unrealized gains (losses) on foreign exchange transactions[238] Other Income and Compensation - Other income, net increased by 0.8million(16.61.3 million increase in investment income from marketable securities[196][197] - Stock-based compensation expense totaled 28.3millionforthethreemonthsendedOctober31,2024,upfrom24.0 million in the same period in 2023[186]