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TELUS International(TIXT) - 2024 Q4 - Annual Report
TIXTTELUS International(TIXT)2025-02-13 12:00

Accounting Standards and Financial Reporting - The new accounting standard will be effective for annual reporting periods beginning on or after January 1, 2027, with limited shifts in financial disclosures expected [921]. - The company is currently assessing the impacts of the amendments to the classification and measurement of financial instruments, effective January 1, 2026, but does not expect material effects [922]. - The annual consolidated financial statements are presented in accordance with International Financial Reporting Standards (IFRS) for the years ending December 31, 2024 and 2023 [20]. - All monetary amounts in the report are in U.S. dollars, with specific references to Canadian dollars and euros as applicable [21]. Financial Performance - Total revenue for 2024 was 2,658million,aslightdecreasefrom2,658 million, a slight decrease from 2,708 million in 2023, with the largest industry vertical being Tech and Games at 1,121million[927].−FortheyearendedDecember31,2024,thecompanyreportedanetlossof1,121 million [927]. - For the year ended December 31, 2024, the company reported a net loss of 61 million, compared to a net income of 54millionin2023and54 million in 2023 and 183 million in 2022 [961]. - The diluted loss per share for 2024 was (0.34),adecreasefrom(0.34), a decrease from 0.18 in 2023 and 0.68in2022[963].−Thecompanyreportedanetincomeof0.68 in 2022 [963]. - The company reported a net income of 16 million for 2024, an increase from 10millionin2023and10 million in 2023 and 8 million in 2022 [985]. - Total revenue for 2024 was 2,658million,adecreaseof1.852,658 million, a decrease of 1.85% compared to 2,708 million in 2023 [1050]. Revenue Breakdown - Revenue by geographic region for 2024 included 781millionfromEurope,781 million from Europe, 757 million from North America, and 606millionfromAsia−Pacific[928].−RevenuefromtheUnitedStateswas606 million from Asia-Pacific [928]. - Revenue from the United States was 455 million in 2024, down from 520millionin2023,adeclineof12.5520 million in 2023, a decline of 12.5% [1050]. - The Philippines generated 437 million in revenue in 2024, a decrease of 6.22% from 466millionin2023[1050].−RevenuesfromservicesprovidedtoTELUSanditssubsidiariesfortheyearendedDecember31,2024,amountedto466 million in 2023 [1050]. - Revenues from services provided to TELUS and its subsidiaries for the year ended December 31, 2024, amounted to 656 million, an increase from 559millionin2023and559 million in 2023 and 428 million in 2022 [1031]. - TELUS accounted for approximately 24.7%, 20.6%, and 15.8% of the company's revenue for the years ended December 31, 2024, 2023, and 2022 respectively [1042]. - Google accounted for approximately 14.3%, 13.1%, and 10.9% of the company's revenue for the years ended December 31, 2024, 2023, and 2022 respectively [1042]. Expenses and Compensation - Salaries and benefits for 2024 totaled 1,701million,anincreasefrom1,701 million, an increase from 1,664 million in 2023 [929]. - Share-based compensation expense for 2024 was 32million,upfrom32 million, up from 21 million in 2023 [930]. - Total compensation expense for key management personnel in 2024 was 16million,comparedto16 million, compared to 18 million in 2023 and 19millionin2022[1039].−Thecompanyawarded1,259,640RSUsand839,016PSUstokeymanagementpersonnelin2024,withagrant−datefairvalueof19 million in 2022 [1039]. - The company awarded 1,259,640 RSUs and 839,016 PSUs to key management personnel in 2024, with a grant-date fair value of 17 million [1039]. - Defined contribution pension expense recognized in salaries and benefits for the years ended December 31, 2024, 2023, and 2022 was 4million,4 million, 2 million, and 2millionrespectively[1024].DebtandFinancing−Thecompanyamendedandexpandeditscreditfacilitytoanaggregate2 million respectively [1024]. Debt and Financing - The company amended and expanded its credit facility to an aggregate 2.0 billion, consisting of an 800millionrevolvingcreditfacilityand800 million revolving credit facility and 1.2 billion in term loans payable in five years [926]. - As of December 31, 2024, the total long-term debt was 1,525million,adecreasefrom1,525 million, a decrease from 1,750 million in 2023, reflecting a reduction of approximately 12.9% [10]. - The credit facility includes an 800millionrevolvingcreditfacilityanda800 million revolving credit facility and a 1.2 billion term loan, with an effective interest rate reduced to 6.5% from 7.5% in 2023 [12]. - The anticipated long-term debt repayments for 2025 are projected at 60million,withtotalfuturecashoutflowsforprincipalrepaymentsamountingto60 million, with total future cash outflows for principal repayments amounting to 1,390 million [16]. - The company was in compliance with all financial covenants and ratios as of December 31, 2024, maintaining a Net Debt to Adjusted EBITDA ratio not exceeding 3.75:1.00 [14]. Assets and Acquisitions - As of December 31, 2023, total property, plant, and equipment amounted to 1,050million,anincreasefrom1,050 million, an increase from 862 million at the beginning of the year, reflecting a growth of approximately 22% [995]. - The net book value of intangible assets and goodwill as of December 31, 2023, was 3,509million,upfrom3,509 million, up from 2,713 million at the beginning of 2022, indicating a growth of about 29% [997]. - In 2023, the company completed three acquisitions, including 86% of WillowTree for 1,175million,contributingtoatotalgoodwillof1,175 million, contributing to a total goodwill of 599 million recognized from these acquisitions [1002]. - The company acquired a business in the first quarter of 2024 for 3million,enhancingitscustomerexperiencedeliverycapabilitiesintheAsia−Pacificregion[997].−Totalidentifiableassetsacquiredfromthe2023acquisitionswerevaluedat3 million, enhancing its customer experience delivery capabilities in the Asia-Pacific region [997]. - Total identifiable assets acquired from the 2023 acquisitions were valued at 799 million, with total liabilities assumed at 221million[1003].RiskManagement−Thecompanyhasatotalmaximumexposuretocreditriskof221 million [1003]. Risk Management - The company has a total maximum exposure to credit risk of 672 million as of December 31, 2024, compared to $703 million in 2023 [971]. - The company plans to manage liquidity risk by maintaining a syndicated bank credit facility and continuously monitoring cash flows [976]. - The primary operating currency is the United States dollar, with significant exposure to the European euro, Philippine peso, and Canadian dollar [978]. - The company uses foreign currency forward contracts and swaps to manage currency risk associated with foreign transactions [979]. - Interest rate risk is managed through the use of interest rate swaps to fix rates on the variable portion of the credit facility [982]. Future Outlook and Strategy - The company emphasizes the importance of executing its growth strategy, which includes expanding services to existing clients and attracting new clients [15]. - The company plans to maintain competitiveness by investing in new technologies and digital transformation capabilities [15]. - The company aims to integrate acquisitions that align with its strategy to enhance core capabilities and solutions [15]. - The company acknowledges the impact of global conditions, including macroeconomic uncertainty and inflation, on its business and clients [15]. - The company recognizes the high degree of uncertainty and risk associated with future performance estimates and projections [19].