Financial Performance - Total revenues for the year ended December 31, 2024, were 2,400.4million,with2,297.2 million attributed to subscriptions[350]. - Total revenues for 2024 reached 2,400,395,anincreaseof92,202,429 in 2023[358]. - Subscription revenues grew to 2,297,192in2024,up92,100,329 in 2023[358]. - Gross profit for 2024 was 1,694,888,representinga101,538,138 in 2023[358]. - The net loss for 2024 was 58,288,asignificantimprovementcomparedtoanetlossof165,240 in 2023[358]. - The company reported a basic and diluted net loss per share of 0.63for2024,improvingfrom1.74 in 2023[358]. - The total net loss before provision for income taxes for the year ended December 31, 2024, was 47.225million,comparedtoalossof156.845 million in 2023[507]. - The company reported a net loss of 58.288millionfortheyearendedDecember31,2024,comparedtoanetlossof165.240 million in 2023, indicating an improvement of approximately 64.7%[520]. - Basic net loss per share for 2024 was (0.63),asignificantimprovementfrom(1.74) in 2023[520]. Cash and Liquidity - The company had cash and cash equivalents of 242.8millionasofDecember31,2024[332].−Cashandcashequivalentsincreasedto242,811 in 2024, up from 222,195in2023,reflectingagrowthof9.320.616 million in 2024, contrasting with a net decrease of 47.789millionin2023,highlightingimprovedliquidity[364].−Totalcash,cashequivalents,andrestrictedcashattheendof2024was242.811 million, up from 222.195millionattheendof2023[364].DebtandLiabilities−Outstandingamountsincluded161.3 million from 2025 Convertible Notes and 609.1millionfrom2026ConvertibleNotes[333].−Thecompanyhad370.0 million principal outstanding under its Term Loan as of December 31, 2024[334]. - Total liabilities decreased to 2,131,343in2024from2,248,033 in 2023, a reduction of about 5.2%[355]. - The fair value of the 0% convertible senior notes due 2026 was approximately 557.4millionasofDecember31,2024[434].−AsofDecember31,2024,thenetcarryingamountoflong−termdebtwas1,347.9 million, down from 1,525.5millionin2023[443].−Thetotalinterestexpenserelatedtolong−termdebtfortheyearendedDecember31,2024,was63.4 million, compared to 33.9millionin2023[457].InvestmentsandExpenses−Researchanddevelopmentexpenseswere329,323 in 2024, slightly down from 335,851in2023[358].−Thecompanycapitalized59.3 million in internal-use software development costs in 2024, compared to 56.0millionin2023,showingcontinuedinvestmentintechnology[377].−Thecompanyincurredrestructuringcostsof12.6 million in 2024 as part of efforts to optimize its cost structure[524]. - Advertising costs for the years ended December 31 were 96.0millionin2024,97.0 million in 2023, and 125.6millionin2022[411].StockandShareholderInformation−Thecompanyrepurchased9,600thousandsharesofClassACommonStockforatotalamountof316.9 million during the year ended December 31, 2024, compared to 10,066 thousand shares for 315.0millionin2023[483].−Thetotalshare−basedcompensationexpensefortheyearendedDecember31,2024,was339.1 million, a decrease of 20.5% from 426.7millionin2023[490].−TheCompanyhas138,445thousandsharesofClassACommonStockreservedforfutureissuanceasofDecember31,2024[481].−TheCompanyhasauthorized1,000,000,000sharesofClassACommonStockand250,000,000sharesofClassBCommonStockforissuance[479].TaxandRegulatoryMatters−Thetotalincometaxprovisionfor2024was11.063 million, an increase from 8.395millionin2023[510].−AsofDecember31,2024,theCompanyhadfederalnetoperatinglosscarryforwardsofapproximately1.4 billion, which do not expire[512]. - Unrecognized tax benefits at the end of 2024 totaled 30.193million,adecreasefrom31.976 million in 2023, reflecting a reduction of approximately 5.6%[515]. - The company has a full valuation allowance as of December 31, 2024, meaning current adjustments to unrecognized tax benefits will not impact the effective income tax rate[517]. Acquisitions and Goodwill - The Company acquired customer relationships and intellectual property assets for Mitel's offerings for a cash consideration of 26.3million,withgoodwillrecognizedat7.7 million attributed primarily to assembled workforce and synergies[461]. - The acquisition of Hopin, Inc. was completed for a total purchase price of 22.2million,including14.7 million in cash and 7.5millionincontingentconsideration,withgoodwillrecognizedat12.8 million[463]. - The carrying value of goodwill increased to 82.99millionasofDecember31,2024,from67.37 million in 2023[426]. Accounting and Auditing - The company has adopted a new accounting method for convertible debt as of January 1, 2022[342]. - The company has been audited by KPMG LLP since 2010, with the latest audit report dated February 24, 2025[353].