Financial Performance - GAAP net income for 2024 was 131million,downfrom228 million in 2023, with diluted earnings per share of 1.18[70].−Returnoncommonstockholders′equitydecreasedto5105 million in 2024 from 319millionin2023,representinga67221 million (2.00dilutedCoreEarningspershare),downfrom303 million (2.45dilutedCoreEarningspershare)in2023,reflectingadecreaseof27234 million for 2024, a significant increase from 36millionin2023[205].−TotalrevenuefortheBusinessProcessingsegmentreached462 million in 2024, compared to 321millionin2023[205].−Totalexpensesfortheyearwere865 million, with direct operating expenses at 445millionandunallocatedsharedservicesexpensesat235 million[187]. - Total interest income reached 3,809million,witheducationloanscontributing3,655 million and cash and investments adding 154million[187].LoanPortfolio−Navientmanagesaportfolioof30.9 billion in federally guaranteed Federal Family Education Loan Program (FFELP) Loans and 15.7billioninPrivateEducationLoans[27][28].−AsofDecember31,2024,Navient′sportfolioofFFELPLoanswas31 billion, with a net interest margin of 0.45%[43]. - Navient's Private Education Loans portfolio totaled 15.7billionasofDecember31,2024,withanetinterestmarginof2.8746,568 million, a decrease from 54,827millionin2023,representingadeclineofapproximately1516,157 million, with average loans in repayment at 16,078million[129].−Thetotalbalanceofloansinforbearancedecreasedto4,365 million in 2024 from 6,147millionin2023,indicatingimprovedrepaymentconditions[127].−Thepercentageofloansdelinquentgreaterthan90daysincreasedto8.7249 million, including 179millioninsharerepurchasesand70 million in dividends[34]. - The company repurchased 179millionofcommonshares,with111 million of repurchase authority remaining[75]. Asset Management - Total assets as of December 31, 2024, were 51.8billion,adecreasefrom61.4 billion in 2023[67]. - The total unencumbered tangible assets amounted to 2.9billion,including1.3 billion in unencumbered education loans[141]. - The company reported a liquidity position with unrestricted cash of 722millionandtotalprimaryliquiditysourcesof1,196 million as of December 31, 2024[140]. Risk Management - Navient emphasizes the importance of risk management for continued success[210]. - The company assigns risk oversight and management responsibilities at various organizational levels[210]. - Comprehensive risk management practices are maintained to identify, measure, monitor, evaluate, control, and report significant risks[210]. - Continuous evaluation of risk management practices is conducted to ensure effectiveness and identify areas for improvement[210]. - Coordination of risk management activities is a routine process within the organization[210]. - The company focuses on understanding the inherent risks in its business operations[210]. - Effective management of risks is critical for achieving strategic objectives[210]. - Risk assessment is an ongoing responsibility across various levels of the organization[210]. - The company aims to enhance its risk management framework regularly[210]. - Significant risks are reported systematically to ensure transparency and accountability[210]. Loan Loss Provisions - The provision for Private Education Loan losses increased to 112millionin2024,upfrom67 million in the prior year[79]. - Provision for loan losses decreased to 1millionin2024from56 million in 2023, a reduction of 98%[87]. - The allowance for loan losses increased to 621millionin2024from832 million in 2023, indicating a reduction in the reserve for potential loan defaults[125]. - The Private Education Loan provision for loan losses was 112millionin2024,including39 million related to lowering expected recovery rates on defaulted loans[156]. Business Operations - Navient completed the sale of its healthcare services business for 369million,resultingina219 million gain on sale[40]. - A strategic outsourcing agreement was established with MOHELA for student loan servicing, transitioning nearly 900 employees[40]. - Restructuring and reorganization charges in 2024 amounted to $39 million, primarily related to severance from job abolishments[40]. - The company aims to complete its strategic actions to simplify the company by the end of 2025[39]. Market Conditions - The introduction of various federal loan forgiveness plans has triggered increased consolidation activity among FFELP borrowers, impacting the company's results[180]. - The company expects future origination volume for Private Education Refinance Loans to increase in 2025, supported by strong liquidity and high credit quality[171].