2022-03-17 16:00Financial Performance - The company reported a total revenue of RMB 1,200 billion for the fiscal year, representing a year-on-year growth of 10%[3]. - The company expects a revenue growth of 12% for the next fiscal year, driven by new product launches and market expansion strategies[3]. - The company achieved an operating profit attributable to shareholders of RMB 147.96 billion in 2021, representing a year-on-year growth of 6.1%[14]. - The total revenue for 2021 was RMB 1,180.44 billion, with a basic earnings per share of RMB 8.40[14]. - The net profit attributable to shareholders decreased by 29.0% to RMB 101,618 million in 2021, down from RMB 143,099 million in 2020[30]. - The operating profit for the group was RMB 155,670 million, with the operating profit attributable to the parent company at RMB 139,470 million[84]. - The net profit for the company was RMB 60.303 billion in 2021, a decrease of 37.2% compared to RMB 96.072 billion in 2020[104]. User Growth and Engagement - The number of active users reached 200 million, an increase of 15% compared to the previous year[3]. - The number of individual customers exceeded 227 million, with 39.3% of them holding contracts with multiple subsidiaries[15]. - The number of internet users reached 64.732 million, an increase from 59.804 million last year, and 51.550 million two years ago[33]. - The number of individual customers grew to 22.731 million, up from 21.843 million last year and 20.048 million two years ago, representing a 4.1% year-over-year increase[35]. - The annual active user count exceeded 34.5 million, indicating improved user engagement and retention[43]. Market Expansion and Strategy - The company plans to expand its market presence in Southeast Asia, targeting a 20% market share in the region by 2025[3]. - The company aims to enhance its "Financial + Technology" and "Financial + Healthcare" strategies to drive high-quality development and innovation[26]. - The focus for 2022 includes digital transformation and improving service quality to better meet customer needs[26]. - The company is committed to rural revitalization initiatives, promoting financial and healthcare services in rural areas[26]. Investment and Research - The company has invested RMB 5 billion in research and development for new technologies, focusing on health tech and financial services[3]. - The company ranked first globally in artificial intelligence patent applications, as well as in financial technology and digital healthcare patent applications[63]. - As of December 2021, the company had a total of 38,420 technology patent applications, an increase of 7,008 from the beginning of the year, with over 95% being invention patents[63]. Insurance and Financial Services - The company’s insurance segment reported a premium income of RMB 600 billion, up 8% year-on-year[3]. - The life and health insurance business reported a net profit of RMB 95,018 million, while the property insurance business generated RMB 16,083 million in net profit[84]. - The total premium income for 2021 was RMB 567,281 million, down from RMB 599,432 million in 2020, representing a decrease of approximately 5.3%[111]. - The claims and policyholder benefits increased by 3.7% year-on-year to RMB 444,096 million in 2021, up from RMB 461,753 million in 2020[114]. Technology and Innovation - The company achieved a nearly 30% improvement in underwriting efficiency and a nearly 20% improvement in claims efficiency through the integration of advanced technologies such as OCR and NLP in the underwriting and claims processes[65]. - The AI service volume reached approximately 2.07 billion times in 2021, covering 84% of the total customer service volume, with AI-driven product sales amounting to approximately 275.8 billion yuan, accounting for 29.3% of the overall sales[65]. - The average accuracy rate of the intelligent document recognition technology reached over 98.2%, saving 1.52 million hours of manual review time in 2021[134]. Banking Performance - Ping An Bank reported a 10.3% year-on-year increase in operating income, reaching 169.383 billion yuan, and a net profit growth of 25.6% to 36.336 billion yuan[178]. - The total amount of loans and advances issued reached RMB 3,063,448 million, an increase of 14.9% compared to RMB 2,666,297 million in 2020[198]. - The overdue loan ratio decreased to 0.85%, down from 0.92% in the previous year[180]. - The non-performing loan ratio for Ping An Bank was 1.02%, a decrease of 0.16 percentage points from the beginning of the year, with a provision coverage ratio of 288.42%, up 87.02 percentage points[178]. Dividend and Shareholder Returns - The company declared a final dividend of RMB 1.50 per share, totaling approximately RMB 27.2 billion[10]. - The company’s cash dividend per share for 2021 was RMB 2.38, an increase of 8.2% compared to the previous year[15]. - The basic earnings per share for 2021 were RMB 8.40, reflecting a growth of 6.5% compared to the previous year[75].