2022-03-30 16:00Financial Performance - Operating income reached CNY 318.76 billion, an increase of 11.38% year-on-year[6] - Net profit attributable to shareholders was CNY 76.17 billion, up 18.65% compared to the previous year[6] - Total assets amounted to CNY 12.59 trillion, growing by 10.87% from the end of the previous year[6] - Customer deposits reached CNY 11.35 trillion, reflecting a year-on-year increase of 9.62%[6] - The bank's cash dividend distribution amounted to approximately CNY 22.86 billion, with a dividend payout ratio of 30% over the past three years[8] - The company achieved a net profit of 76.532 billion yuan, an increase of 18.99% year-on-year[102] - Total operating income reached 318.762 billion yuan, reflecting a year-on-year growth of 11.38%[100] - Net interest income was 269.382 billion yuan, up 6.32% compared to the previous year[103] - The non-performing loan ratio improved to 0.82%, down 0.06 percentage points from the previous year[101] - The capital adequacy ratio rose to 14.78%, an increase of 0.90 percentage points year-on-year[101] Loan and Deposit Growth - The balance of loans to small and micro enterprises was CNY 960.60 billion, accounting for over 14% of total loans, with an increase of 10.24 million loan accounts year-on-year[4] - The balance of agricultural loans reached CNY 1.61 trillion, accounting for 25% of total loans, while inclusive small and micro enterprise loans exceeded CNY 960 billion, making up over 14% of total loans[85] - Customer loans totaled RMB 6,454,099 million, increasing by RMB 7,378.41 million or 12.91% year-over-year[131] - Total customer deposits reached RMB 11,354.07 billion, an increase of RMB 996.04 billion or 9.62% year-on-year[150] - Personal deposits amounted to RMB 10,045.64 billion, growing by RMB 950.07 billion or 10.45%, driven by the expansion of personal deposit sources[150] Risk Management and Financial Health - The bank's non-performing loan ratio improved to 0.82% in 2021, down from 0.88% in 2020[70] - The coverage ratio for provisions increased to 418.61% in 2021, compared to 408.06% in 2020[70] - The bank emphasizes a prudent risk management approach, ensuring compliance and long-term stability[21] - The bank is enhancing its risk management capabilities by establishing a lifecycle management mechanism for risk models[94] - The bank's risk indicators continue to maintain an industry-leading position, ensuring robust financial health[91] Digital Transformation and Technology Investment - The bank's investment in information technology reached CNY 10.03 billion, a year-on-year increase of 11.11%[4] - The company is focusing on digital transformation to drive operational changes, enhancing customer service experience significantly through data-driven customer acquisition and retention strategies[23] - The bank is focusing on building a financial technology ecosystem, launching a new generation of core business systems and an AI platform[92] - The bank's technology investment over the past three years totaled CNY 27.2 billion, constituting over 3% of operating income[84] - The bank's digital transformation in consumer credit has improved operational efficiency by 60% in its loan factory model, covering 30 primary branches[194] Customer Base and Service Expansion - The bank serves over 600 million personal customers and has nearly 40,000 business outlets[16][17] - The bank has established nearly 40,000 service outlets, connecting with 637 million individual customers[92] - The number of VIP customers reached 42.6298 million, a year-on-year growth of 17.07%[176] - The bank's personal wealth management balance stood at CNY 860.328 billion, with fund sales totaling CNY 188.210 billion, reflecting a year-on-year increase of 30.68%[179] - The bank's wealth management system has been upgraded, focusing on differentiated customer service and enhancing asset allocation capabilities[178] Strategic Goals and Development - The bank aims to build a first-class large retail bank characterized by customer trust, distinctiveness, stability, safety, innovation, and value excellence[20][22] - The bank's strategic goal is to accelerate the transformation towards a data-driven and efficient new retail banking model[14][20] - The strategic framework includes six key development strategies: technology empowerment, customer deepening, cross-business income growth, talent strengthening, risk management, and collaborative development[24] - The bank actively supports the modernization of the Chinese economy and fulfills its social responsibilities[15] - The bank's strategic initiatives are aligned with the national "14th Five-Year Plan," addressing the complex and changing environment of the banking industry[24] Awards and Recognition - The bank has received multiple awards, including the "Best Retail Bank" and "Outstanding Leadership in Green Loans" in the Asia-Pacific region[65][66] - PSBC has been recognized as a leading institution in financial services for rural revitalization and has received the "Annual Financial Service for Rural Revitalization Demonstration Institution" award [63] - The bank's cultural values emphasize social responsibility and commitment to public welfare, which are seen as core competitive advantages[41] - The bank's sustainable development is driven by the long-term trust of millions of customers[55]