jamf(JAMF)2024-02-26 16:00Customer Base and Market Presence - Jamf has over 75,300 customers deploying 32.3 million devices across more than 100 countries and territories as of December 31, 2023[24] - Jamf had over 75,300 customers as of December 31, 2023, with 28,000 new customers added in the last three years[80] - Jamf's international presence grew, with 35% of new subscriptions originating outside North America in 2023[75] - Jamf's global Total Addressable Market was estimated to be approximately 35 billion in 2022, based on Frost & Sullivan data[66] Customer Satisfaction and Retention - Jamf's Net Promoter Score (NPS) is 55 as of November 2023, significantly exceeding industry averages[25] - The company maintained a high customer satisfaction score of 9.24 out of 10 in 2023 based on surveys[84] - Jamf's dollar-based net retention rate was 108% as of December 31, 2023, with 30,700 customers using both management and security products[75] - Approximately 57% of Jamf's bookings for the year ended December 31, 2023, were facilitated via channel partners[73] Product Offerings and Innovation - Jamf Pro, the company's flagship product, has been serving customers since 2002 and supports SMBs, enterprises, and educational institutions[46] - Jamf Now offers pay-as-you-go Apple device management and security for SMBs, enabling remote configuration and inventory management[49] - Jamf School provides educators with tools to manage classroom devices, deploy lessons, and control access to content for students[50] - Jamf Connect allows IT admins to provision devices with business-critical applications based on cloud identity, ensuring seamless remote access[51] - Jamf's Jamf Protect solution provides endpoint security for Mac, iOS, Android, and Windows devices, including mobile threat detection and zero-day phishing prevention[53] - Jamf's Jamf Business Plan offers a bundled solution for Apple device lifecycle management, including deployment, identity, access, management, and security[54] - Jamf's Jamf Executive Threat Protection, acquired from ZecOps in 2022, provides advanced device telemetry analysis to identify and remediate targeted attacks[56] - Approximately 24% of the company's global employee base is dedicated to research and development[89] - The company's research and development teams are organized into small, agile teams focused on product innovation and same-day support for Apple releases[89] Financial Performance - Total revenue for the year ended December 31, 2023 was 560.6 million[425] - Subscription revenue grew to 455.007 million in 2022[440] - Net loss for 2023 was 141.301 million in 2022[440] - Cash and cash equivalents increased to 224.338 million in 2022[438] - Total assets grew to 1.529 billion in 2022[438] - Sales and marketing expenses rose to 217.728 million in 2022[440] - Research and development expenses increased to 119.906 million in 2022[440] - Net cash provided by operating activities in 2023 was 90.0 million in 2022 and 18.8 million, compared to 352.7 million in 2021[448] Employee and Workforce Metrics - The company's voluntary retention rate for employees was 93% as of December 31, 2023[101] - In the annual employee engagement survey conducted in September 2023, 86% of over 2,400 participating employees agreed they would recommend the company as a great place to work[101] - Women made up approximately 37% of the company's management team as of December 31, 2023[102] - As of December 31, 2023, the company had 2,767 employees, with 1,665 employed in the U.S. and 1,102 employed outside the U.S.[103] - The company announced a workforce reduction plan in January 2024, impacting approximately 6% of full-time employees[155] Regulatory and Compliance Risks - The company is subject to data privacy regulations such as GDPR, UK-GDPR, CPRA, and CCPA, which impose significant penalties for non-compliance[107] - The company is subject to global data protection laws such as GDPR, CCPA, and CPRA, which may impact demand for its platform and increase compliance costs[196] - European data transfers outside the European Economic Area are highly regulated, with mechanisms like Standard Contractual Clauses facing legal challenges[197] - Compliance with privacy laws and contractual obligations may result in substantial costs, fines, or reputational damage[200] - Increased regulatory scrutiny from the SEC on cybersecurity disclosures poses additional risks for the company[189] Cybersecurity and Data Protection - Cybersecurity risks are increasing, with potential for significant liabilities and reputational damage if a breach occurs[185] - The company relies on third-party software vendors, limiting its ability to monitor data security and ensure integrity[186] - A security breach could result in litigation, regulatory investigations, fines, and significant costs for remediation and mitigation[187] - The company's cybersecurity products may fail to detect advanced attacks, leading to potential claims and reputational harm[188] - Customers are responsible for their own data security, but breaches on their systems could still harm the company's reputation and finances[190] Intellectual Property and Legal Risks - As of December 31, 2023, the company owned 13 issued U.S. patents and 28 issued patents in foreign jurisdictions[91] - The company's issued U.S. patents will expire between 2034 and 2042, excluding any patent term adjustments or extensions[91] - The company may face intellectual property disputes, potentially leading to significant expenses, damages, or product redesigns[201] - The company relies on third-party software and intellectual property licenses, which may not always be available on commercially reasonable terms[204] - The company's limited patent portfolio may hinder its ability to deter patent infringement claims[203] Operational and Market Risks - Rapid technological changes and failure to respond to evolving customer needs could render existing products obsolete and unmarketable[165] - Sales expansion depends on factors like customer awareness, product enhancements, and effective marketing programs[166] - Development of new technology is complex and uncertain, with risks including failure to predict market demands and defects in new products[167][168] - Intense competition from companies with greater resources could result in reduced sales and margins[170] - Incorporation of AI/ML technologies may expose the company to reputation harm, liability, and regulatory challenges[171] - Competitive pressures from existing and new companies may harm the company's business, revenue, and market share[172] - Customer dissatisfaction with Apple devices could negatively impact the company's results of operations[124] - Sales cycles are lengthy and unpredictable, particularly for large enterprises and government entities[177] - The company relies on free trials and inbound lead-generation strategies, which may not consistently convert to paying customers[182] - Real or perceived errors, failures, or bugs in the company's products could lead to negative publicity, loss of customers, and liability claims[191][192] - Service outages or performance problems could harm the company's reputation and financial condition, especially during peak usage times[193] - Apple service outages could negatively impact customer perception of the company's products and lead to reputational damage[194] Financial and Accounting Details - The company had 373.8 million in 0.125% 2026 Notes in September 2021[414] - The company's cash and cash equivalents are held in money market deposit accounts and funds with original maturities of three months or less[413] - The company's revenue recognition process involves significant effort due to the high volume of transactions[425] - The company may incur debt or issue equity securities for transactions, potentially diluting shareholders and increasing fixed obligations[162] - The company maintained effective internal control over financial reporting as of December 31, 2023[428] - Internal controls of dataJar were not included in the company's assessment of internal control over financial reporting[429] - Stockholders' equity as of December 31, 2023, was 738.4 million at the end of 2022[445] - The company issued 711,111 shares of common stock in connection with a business combination in 2022, valued at 1.9 million in other current assets and 1.9 million in implementation costs for cloud computing arrangements in other current assets and 560.6 million, with 140.2 million from Europe, the Middle East, India, and Africa, and 32.8 million, with 3.2 million in Europe, the Middle East, India, and Africa, and $8.2 million in Asia Pacific[459] - The U.S. accounted for 65% of the company's total long-lived assets as of both December 31, 2023, and 2022[459] Industry Trends and Market Dynamics - Apple operating systems accounted for 24% of global web traffic in December 2023, up from 4% in January 2009[35] - In the U.S., Apple operating systems represented 41% of web traffic in December 2023, compared to 35% for Microsoft and 20% for Google[35] - IDC predicts a 20% increase in Mac sales to business users worldwide between 2023 and 2024[35] - 80% of remote-capable employed Americans worked exclusively or partially remote in 2023, according to a Gallup study[39] - The company faces competitive pressures from potential mergers and acquisitions in the cloud-based technology industry[173]