HSBC HOLDINGS-汇丰控股(00005) - 2023 - 年度财报

Financial Performance - HSBC reported a financial performance with a net profit of $16 billion for 2023, an increase of 30% compared to the previous year[10]. - The bank's return on equity (ROE) improved to 12.5%, up from 9.5% in 2022[10]. - Total revenue reached$ 40 billion, reflecting a growth of 15% year-over-year[10]. - The group achieved a revenue of 840 billion in 2023, with 470 billion coming from Asia, representing a 34.1% increase in high-tier customer members compared to 2022[23]. - The group reported a return on equity of 14.6%, up from 10.0% in 2022[24]. - The company’s return on equity for 2023 was 14.6%, with a reported return of 15.6% after strategic adjustments[65]. - The overall financial performance in 2023 improved, reflecting the effectiveness of the company's strategies and asset management[64]. - The company reported a benchmark revenue of 303 billion, an increase of 133 billion compared to 2022[84]. - Net income increased by 54 billion, leading to a benchmark revenue of 154 billion, representing a growth rate of 30%[86]. Customer Engagement and Satisfaction - The bank's customer deposits increased by 8% to $1.5 trillion, indicating strong customer confidence[10]. - Customer satisfaction improved significantly, with the company doubling its ranking in the industry[27]. - The total customer base using HSBC services reached 2,944 billion, an increase from 2,107 billion in 2022[23]. - The company processed approximately$ 500 billion in cross-border payments in 2023, indicating strong market positioning[70]. - The wealth management and personal banking business added over 100,000 new clients in 2023[78]. - 83% of customers utilized digital services, marking a 5 percentage point increase since 2022[97]. - 75% of international clients in wealth management and personal banking opened accounts digitally, reflecting a 30 percentage point increase since 2022[97]. Strategic Initiatives and Expansion - HSBC plans to expand its operations in Asia, targeting a 20% increase in market share by 2025[10]. - The company plans to expand its banking operations in France, with expectations to launch in early 2024[14]. - The company is focusing on expanding its wealth management strategy, particularly in mainland China and the UK banking sector[43]. - The company plans to maintain a strong presence in the Southeast Asian market, leveraging favorable economic conditions[1]. - The company is actively exploring artificial intelligence applications to adapt to significant changes in the financial landscape[62]. - The company is focused on expanding its digital banking services, with 54% of wealth management and personal banking clients actively using mobile services, a 6 percentage point increase since 2022[97]. Sustainability and ESG Commitment - HSBC is focusing on sustainable finance, with a target to provide $100 billion in green financing by 2030[10]. - The company achieved a net zero carbon emissions goal with a sustainable financing amount of$ 2.583 billion and $361 million related to social activities as of December 31, 2023[27]. - The company aims to achieve a 35% reduction in emissions by 2025 as part of its net zero carbon emissions plan[27]. - The company aims to achieve net zero carbon emissions in its operations and supply chain by 2030, and for its financing projects by 2050[51]. - The company is committed to addressing human rights risks and ensuring all employees have access to digital tools[27]. - The company is committed to providing inclusive banking services and has implemented measures to support clients in understanding their financial options[104]. - The company has established a comprehensive ESG reporting framework to detail actions taken towards its sustainability goals[103]. Operational Efficiency - HSBC's cost-to-income ratio improved to 52%, down from 55% in the previous year, demonstrating operational efficiency[10]. - The company is focusing on enhancing operational efficiency and increasing employee compensation as part of its 2024 business plan[14]. - The cost target for 2024 is set, excluding significant items and reflecting a baseline of 30 to 40 basis points[13]. - The baseline cost of funds decreased by 2% year-on-year, contributing to improved performance metrics[70]. - The company is actively identifying new strategies to enhance capital management and operational efficiency[1]. Shareholder Returns - The bank has set a dividend payout ratio of 50% for 2024, aiming to return more capital to shareholders[10]. - The total dividend for 2023 is expected to reach$ 0.61 per share, the highest level since 2008, with a payout ratio of 14.8%[70]. - The company has initiated a share buyback program, targeting up to 20% of its capital[13]. - The company returned a total of 190 billion to shareholders through dividends and share buybacks in 2023[84]. Employee Engagement and Development - The company has a workforce of 221,000 employees worldwide[32]. - Employee engagement improved, with a rise of 11 percentage points in 2023 compared to 2020, exceeding the financial services industry benchmark[89]. - 91% of employees reported being able to balance their work commitments, with 62% choosing flexible work arrangements[175]. - The company aims to enhance employee engagement and performance, with 81% of employees expressing confidence in the company, a 4 percentage point increase since 2022[98]. - The company has set a target to achieve 35% representation of senior management roles by 2025, with 34.1% currently held by women[98]. Governance and Compliance - The board of directors has undergone significant changes, enhancing governance and oversight capabilities[1]. - The board has established a governance committee to ensure effective oversight of its governance practices[191]. - The board continues to engage with key stakeholders and has made decisions in line with the requirements of the Companies Act 2006[166]. - The board has prioritized understanding the impact of regulatory changes on the group's strategy and operations[170].