2024-03-27 16:00Customer Base and Market Position - The company serves over 1.205 million corporate clients and 740 million individual clients, emphasizing its extensive customer base[15] - The number of corporate clients exceeded 12 million, indicating a growing and diversified customer ecosystem[158] - The bank has consistently ranked first in the "Global 1000 Banks" list by The Banker for eleven consecutive years, and first in the "Global Commercial Banks" list by Fortune for the same duration[23] Financial Performance - The net profit for 2023 reached RMB 260.86 billion, an increase from RMB 232.10 billion in 2022, reflecting a growth of approximately 12%[36] - The total operating income for 2023 was RMB 843,070 million, a decrease from RMB 875,734 million in 2022[55] - The pre-tax profit for 2023 was RMB 421,966 million, slightly down from RMB 424,720 million in 2022[55] - Non-interest income reached 188.1 billion yuan, a year-on-year increase of 2.3%, with net commission income of 119.4 billion yuan, maintaining the industry's top position[141] - The company's net profit for 2023 reached $36.51 billion, representing a slight increase of 0.8% compared to $36.25 billion in 2022, marking a historical high in profit[158] Asset Management and Growth - Total assets amounted to RMB 33,521.17 billion in 2023, up from RMB 29,870.49 billion in 2022, indicating a growth of around 12%[36] - The adjusted total assets balance reached RMB 47,393,490 million in 2023, an increase from RMB 41,780,554 million in 2022[171][173] - The total assets of the group reached nearly 45 trillion yuan at the end of the year, maintaining a global leading position[135] Risk Management and Governance - The company focuses on risk management and maintaining asset quality as a core principle[7] - The non-performing loan ratio was reported at 1.8% for 2023, maintaining a stable level compared to previous years[36] - The company emphasized risk management by implementing a comprehensive risk management system and enhancing monitoring capabilities[175] - The company aims to enhance risk management through a comprehensive governance structure and digital transformation[192] Digital Transformation and Technology - The bank is focused on digital transformation and financial technology development as part of its strategic initiatives[36] - The digital business accounted for 99.0% of the company's operations in 2023[83] - The bank's digital transformation initiatives, including the "Digital ICBC" program, have shown significant positive effects on the bank's innovation and transformation[126] - The bank's digital transformation included the launch of a comprehensive pension financial service view, integrating "three pillars" of pension assets[93] Social Responsibility and Development Strategy - The company integrates social responsibility into its development strategy, receiving widespread acclaim for its support of manufacturing, inclusive finance, rural revitalization, green finance, and public welfare[15] - The company aims to build a world-class modern financial enterprise with Chinese characteristics, focusing on high-quality development to support economic growth[15] - The bank actively supports advanced manufacturing with a focus on key core technologies, enhancing its credit advantages in the manufacturing sector[56] Internationalization and Expansion - The company is actively pursuing internationalization, utilizing both domestic and international markets and resources[7] - The company expanded its overseas financial services to cover 43 countries and regions, enhancing cross-border payment capabilities[84] - The bank's overseas institutions had total assets of 420.208 billion USD, accounting for 6.7% of the group's total assets, with pre-tax profit of 3.699 billion USD, representing 6.2% of the group's pre-tax profit[122] Awards and Recognition - The bank has been recognized with multiple awards, including "Best Local Bank in China" and "Best Corporate Bank" by various financial publications[23] - The bank has been recognized with multiple awards, including "Best Inclusive Finance Service Bank" by Financial Times (China) for its comprehensive service model[58] - The company received multiple awards, including the "Best Insurance Institution for Serving the Public" and "Best Bank-affiliated Life Insurance Company" in 2023[169] Customer Services and Product Offerings - The company emphasizes customer-centric services, aiming to meet the evolving financial service expectations of the public[7] - The company launched its first two personal pension insurance products, expanding its product offerings across all channels[168] - The bank's elderly customer service initiatives have improved, with the launch of the "ICBC Love Accompany" brand and various financial safety education programs[95]