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保诚(02378) - 2023 - 年度财报
02378PRU(02378)2024-04-21 23:36

Business Performance and Growth - Prudential's new business profit grew by 45% in 2023, with a target compound annual growth rate (CAGR) of 15-20% from 2022 to 2027[10] - New business profit grew by 45% to 3.125billionin2023,exceedingthe373.125 billion in 2023, exceeding the 37% growth in annual premium equivalent sales[46] - The company has set a target to achieve a 15% to 20% compound annual growth rate in new business profit from 2022 to 2027[47] - New business profit for the year reached 3.125 billion, showing significant progress towards the 2027 target of 4.45.4billion[48]Agencychannelnewbusinessprofitgrewby754.4–5.4 billion[48] - Agency channel new business profit grew by 75% to 2.096 billion, driven by a 67% increase in annual premium equivalent sales and a 37% growth in health and protection products[50] - Bancassurance new business profit decreased by 8% to 793million,primarilyduetochallengingmarketconditionsinmainlandChinaandVietnam[50]HongKongcontributed45793 million, primarily due to challenging market conditions in mainland China and Vietnam[50] - Hong Kong contributed 45% of new business profit during the period, with both new business profit and annual premium equivalent sales more than tripling compared to the previous year[50] - Adjusted IFRS operating profit for the year was 2.893 billion, an 8% increase compared to 2022 on a constant exchange rate basis[50] - The company's estimated shareholder surplus above the prescribed capital requirement was 16.1billionasofDecember31,2023,withacoverageratioof29516.1 billion as of December 31, 2023, with a coverage ratio of 295%[50] - Total dividend for 2023 increased by 9% to 20.47 cents per share, with a second interim dividend of 14.21 cents per share approved by the board[51] - The company aims to achieve a customer Net Promoter Score (NPS) in the first quartile for all 10 business units by 2027, with a customer retention rate target of 90%–95%[53] - Prudential has an average of 68,000 monthly active agents in Asia, with over 9,000 qualifying as Million Dollar Round Table (MDRT) members[54] - The company aims to increase monthly active agents and double the new business profit per agent by 2027, targeting 2.5 to 3 times the 2022 level[54] - In 2023, the average monthly active agents increased by 3%, and the new business profit per active agent rose by 59% to over 2,800[54] - Prudential generated over 4 million sales leads through its digital lead platform PruLeads, with an 8% conversion rate into new sales[54] - The company sold approximately 1 million new policies through bancassurance in 2023, with recurring premium policies contributing over 90% of the Annual Premium Equivalent (APE) sales[55] - Health and protection products from bancassurance partners grew by 26% in APE sales, accounting for over 7% of total APE sales in 2023[55] - Prudential extended its partnership with Vietnam International Bank until 2036, incorporating a market-first enhanced business quality control method[56] - The company integrated former Citibank businesses in four markets through its key strategic partner UOB, gaining access to an additional 2.4 million bank customers[57] - Prudential is developing advanced, market-specific, and sustainable health insurance products, including risk-based pricing models and value-added services[57] - The company is implementing AI-driven underwriting and claims processes to enhance customer experience and combat fraud[57] - Health insurance business recorded new business profit of 330millionin2023,a20330 million in 2023, a 20% increase[58] - The company aims to double the new business profit of health products between 2022 and 2027[58] - The company plans to reduce the number of applications by more than half by 2027, starting with the launch of PruServices 2.0 Web in Malaysia in January 2024, which will eliminate 15 customer service applications[59] - The company successfully reduced monthly incidents by 60% and recovery time by 40% in 2023[59] - Generative AI (GenAI) reduced product inquiry time from over 4 minutes to under 30 seconds in one market, with ongoing testing in two additional markets[60] - AI technology reduced underwriting time for non-standard cases from 3 days to 1.5 hours and claims payment processing time from 1.29 days in 2022 to 0.45 days in 2023 at CITIC-Prudential Life Insurance[60] - The company plans to implement at least two high-value data analytics and AI use cases in each strategic pillar by the end of 2024[60] - The company is building a global tech product-centric team for customer and agency pillars, with plans to deploy similar teams for other business areas by the end of 2024[59] - The company is establishing an AI lab to foster innovation and attract external talent, aiming to integrate AI and analytics into the organizational culture[60] - The company is implementing a new performance and compensation model in 2024 to align individual and team goals with its strategy and values[61] - The company aims to achieve the first quartile employee engagement by 2027[62] - The company plans to enhance wealth management and investment capabilities through its asset management arm, Eastspring, and support top agents to better serve affluent clients[62] - Eastspring manages over 237 billion in assets across 11 markets, ranking in the top 10 in six of these markets[71] - The company's distribution platform includes approximately 68,000 monthly active agents and over 200 bank partners, with 10 being strategic partners[71] - The company's customer retention rate has reached 86%, positioning it well to increase lifetime wallet share from existing customers[68] - The company ranks in the top three in 10 out of 14 Asian life insurance markets and in the top five in 6 out of 8 African life insurance markets[69] - The company plans to expand its product range for high-net-worth individuals, including estate and retirement planning, and aims to hire 1,000 additional advisors for its Prudential Financial Advisers (PFA) team by 2024[63] - The company's sales continued to grow in the first two months of 2024, and it is confident in achieving its 2027 financial and strategic goals[66] - The company is implementing organizational changes to enhance skills, improve capabilities, and prioritize value creation across markets[65] - The company is focusing on product innovation to offer personalized financial solutions, including wealth accumulation, protection, inheritance, and retirement planning[62] - The company's effective insurance and asset management business generated 2.74billioninoperatingfreesurplusin2023,remainingstablecomparedto2022[80]EuropeanEmbeddedValue(EEV)newbusinessprofitincreasedby452.74 billion in operating free surplus in 2023, remaining stable compared to 2022[80] - European Embedded Value (EEV) new business profit increased by 45% (at constant exchange rates) to 3.125 billion in 2023, driven by strong growth in Hong Kong and 12 markets with double-digit growth[79] - The company aims for a compound annual growth rate (CAGR) of 15% to 20% in new business profit from 2022 to 2027, focusing on agency, bancassurance, and health products[75] - European Embedded Value (EEV) shareholder equity increased by 7% (at constant exchange rates) to 45.3billionin2023,supportedbya4545.3 billion in 2023, supported by a 45% rise in new business profit[81] - Adjusted operating profit grew by 6% (at actual exchange rates) to 2.893 billion in 2023, driven by reduced central costs and higher profits from asset management subsidiary Eastspring[82] - The company achieved a 50% reduction in weighted average carbon intensity compared to the 2019 baseline, progressing toward its 2030 target of a 55% reduction[76] - Four business units achieved top-quartile Net Promoter Scores (NPS) in 2023, aligning with the company's goal to reach top-quartile NPS by 2027[74] - The company plans to reinvest cash flows from existing policies into new business, customer expansion, digital-enabled distribution, and health capabilities to drive compound growth[73] - The company's IFRS post-tax profit improved to 1.712billionin2023,comparedtoalossof1.712 billion in 2023, compared to a loss of 1.005 billion in 2022, due to reduced investment losses from rising interest rates[82] - Adjusted shareholders' equity increased to 37.3billion,up637.3 billion, up 6% from 35.2 billion in 2022, driven by a 7% increase in IFRS shareholders' equity and a 5% increase in contract service margin[83] - New business profit grew 45% to 3.125billion,drivenbystrongperformanceinHongKongandareboundinannualpremiumequivalentsalespostpandemic[84]GroupEuropeanEmbeddedValue(EEV)operatingprofitrose173.125 billion, driven by strong performance in Hong Kong and a rebound in annual premium equivalent sales post-pandemic[84] - Group European Embedded Value (EEV) operating profit rose 17% to 4.546 billion, supported by higher new business profit from insurance operations and reduced central costs[85] - The embedded value operating return improved to 10% in 2023, up from 9% in 2022[85] - Embedded value reached 45.3billionasofDecember31,2023,comparedto45.3 billion as of December 31, 2023, compared to 42.2 billion on a constant exchange rate basis in 2022[85] - Operating free surplus generated from in-force insurance and asset management businesses was 2.74billion,remainingstablecomparedtothepreviousyear[85]Newbusinessinvestmentincreasedto2.74 billion, remaining stable compared to the previous year[85] - New business investment increased to (733) million in 2023, up from (552)millionin2022,reflectinghigherannualpremiumequivalentsalesandbusinessmixchanges[85]Healthandprotectionproductscontributed40(552) million in 2022, reflecting higher annual premium equivalent sales and business mix changes[85] - Health and protection products contributed 40% to new business profit, with a 34% growth, while savings products saw a 54% increase in new business profit[84] - The company implemented IFRS 17 for insurance contracts in 2023, resulting in a restatement of 2022 figures, including an 18 billion increase in shareholders' equity at the transition date[85] - The S&P 500 index rose 24%, while the MSCI Asia ex-Japan index increased 4%, and the Hang Seng Index declined 14% in 2023[84] - Adjusted operating profit under IFRS increased by 8% to 2.893billion,drivenbya102.893 billion, driven by a 10% increase in profit from the asset management business, Eastspring, and reduced central costs[86][89] - Net profit after tax under IFRS improved to 1.712 billion in 2023, compared to a loss of 1.005billionin2022,primarilyduetoshortterminterestratefluctuations[86]Shareholdersequityincreasedby71.005 billion in 2022, primarily due to short-term interest rate fluctuations[86] - Shareholders' equity increased by 7% to 37.3 billion, with a 5% increase in contract service margin, contributing to a net increase of 9% in contract service margin[86] - The company's capital coverage ratio stood at 295% as of December 31, 2023, with an estimated surplus of 16.1billionabovetheprescribedcapitalrequirements[86]Totaldividendsfor2023increasedby916.1 billion above the prescribed capital requirements[86] - Total dividends for 2023 increased by 9% to 20.47 cents per share, with the second interim dividend rising by 9% to 14.21 cents per share[87] - The company executed a 41 million share buyback in January 2024 to offset dilution from employee and agent share plans and plans further buybacks[87] - Insurance business adjusted operating profit remained stable, with a 36% increase in profit from CITIC-Prudential Life and an 8% increase in Indonesia[88][89] - Asset management business profit increased by 8% to 280million,contributingtotheoverallgrowthinadjustedoperatingprofit[88][89]Thecompanyplanstodeploy280 million, contributing to the overall growth in adjusted operating profit[88][89] - The company plans to deploy 1 billion in investments to enhance customer, distribution, health protection, and technology capabilities as part of its updated strategy[86] - The company's leverage ratio remained near the lower end of its target range at 20%, maintaining a strong financial position[86] - Adjusted contract service margin release for 2023 was 2.205billion,a32.205 billion, a 3% decrease from 2.265 billion in 2022, with a release rate of approximately 9.5%, consistent with 2022[90] - Risk adjustment release increased to 218millionin2023,up22218 million in 2023, up 22% from 179 million in 2022, reflecting stable non-market risk expirations[91] - Experience variance worsened to (118)millionin2023,comparedto(118) million in 2023, compared to (66) million in 2022, primarily due to increased claims and expenses[91] - Net investment performance decreased to 1.241billionin2023,down41.241 billion in 2023, down 4% from 1.290 billion in 2022, impacted by lower asset values following adverse market movements in 2022[91] - Contractual service margin (CSM) increased by 3.911billionin2023,drivenby3.911 billion in 2023, driven by 2.348 billion from profitable new business and 1.563billionfromdiscountunwinding,exceedingthe1.563 billion from discount unwinding, exceeding the 2.208 billion released to the income statement[93][94] - CSM growth rate was 5% in 2023, or 9% excluding economic and other variances and exchange rate impacts[94] - Central costs (excluding restructuring and IFRS 17 implementation costs) decreased by 19% in 2023, reflecting targeted headquarters cost reductions and benefits from redeeming a debt instrument[95] - Restructuring costs were 201millionin2023,downfrom201 million in 2023, down from 293 million in 2022, primarily related to IFRS 17 implementation and regulatory measures[95] - Headquarters expenses totaled (230)millionin2023,adecreasefrom(230) million in 2023, a decrease from (277) million in 2022[95] - Net investment return and other items improved by 23millionin2023duetohigherreturnsfromthegrouptreasuryamidrisinginterestrates[95]Nonoperatingitemsfortheyearincludedshorttermfluctuationsininvestmentreturnsof23 million in 2023 due to higher returns from the group treasury amid rising interest rates[95] - Non-operating items for the year included short-term fluctuations in investment returns of -774 million (2022: -3.404billion)andcostsrelatedtocorporatetransactionsof3.404 billion) and costs related to corporate transactions of 22 million (2022: profit of 55million)[96]Theadjustedoperatingprofiteffectivetaxratefor2023was1555 million)[96] - The adjusted operating profit effective tax rate for 2023 was 15% (2022: 20%), reflecting deferred tax assets from past losses and reduced headquarters costs without tax credits[97] - The total tax contribution for 2023 was 969 million, slightly lower than the 1.009billionpaidin2022[98]ThegroupcompletedthesaleofitsremaininginterestinJacksonfor1.009 billion paid in 2022[98] - The group completed the sale of its remaining interest in Jackson for 273 million in cash, generating a gain of 8million[101]Shareholderequityincreasedfrom8 million[101] - Shareholder equity increased from 16.7 billion at the beginning of 2023 to 17.8billionattheendoftheyear,reflectingprofitsearnedduringtheperiod[100]NewbusinessprofitundertheEuropeanEmbeddedValue(EEV)basisincreasedby4317.8 billion at the end of the year, reflecting profits earned during the period[100] - New business profit under the European Embedded Value (EEV) basis increased by 43% to 3.125 billion in 2023[102] - Operating profit from insurance business under EEV basis increased by 8% to 4.904billionin2023[102]ThegroupsEEVshareholderequityincreasedto4.904 billion in 2023[102] - The group's EEV shareholder equity increased to 45.25 billion at the end of 2023 from 42.184billionatthebeginningoftheyear[102]TheeffectivetaxratefortotalprofitunderIFRSwas1842.184 billion at the beginning of the year[102] - The effective tax rate for total profit under IFRS was 18% in 2023 (2022: -55%), reflecting reduced investment losses without tax credits[97] - The group's IFRS adjusted shareholder equity increased to 37.346 billion at the end of 2023 from 35.211billionattheendof2022[101]AnnualPremiumEquivalent(APE)salesincreasedby3435.211 billion at the end of 2022[101] - Annual Premium Equivalent (APE) sales increased by 34% to 5.876 billion, with new business profit rising by 43% to 3.125billion[103]TheGroupsEuropeanEmbeddedValue(EEV)operatingprofitincreasedby173.125 billion[103] - The Group's European Embedded Value (EEV) operating profit increased by 17% to 4.546 billion, driven by a 9% rise in insurance business operating profit and a 10% increase in asset management operating profit[103] - New business profit from insurance operations surged by 45% to 3.125billion,drivenbygrowthinAPEsales,partiallyoffsetbya243.125 billion, driven by growth in APE sales, partially offset by a 24% decline in in-force business profit to 1.779 billion[104] - Non-operating losses decreased significantly to 834millionin2023from834 million in 2023 from 7.53 billion in 2022, primarily due to adverse equity market returns in Mainland China and Hong Kong, as well as lower interest rates and narrower credit spreads[104] - The Group's EEV shareholder equity increased to 45.3billionasofDecember31,2023,upfrom45.3 billion as of December 31, 2023, up from 42.2 billion in 2022, with 41.5billionrelatedtoinsuranceoperations[104]GreaterChinacontributed4941.5 billion related to insurance operations[104] - Greater China contributed 49% of the Group's total earned gross premiums and 60% of new business profit, with earned gross premiums at 12.859 billion and new business profit at 1.87billion[106]TheGroupaimstoachieveashareholdercoverageratioofover1501.87 billion[106] - The Group aims to achieve a shareholder coverage ratio of over 150% of the prescribed capital requirements and plans to invest approximately 1 billion in core capabilities, including customer, distribution, health, and technology[107] - The Group expects to convert over 9billionfromtheinforcebusinessvalueandrequiredcapitalintooperatingfreesurplusbytheendof2027,basedon2023EEVassumptions[107]Groupfreesurplusincreasedby39 billion from the in-force business value and required capital into operating free surplus by the end of 2027, based on 2023 EEV assumptions[107] - Group free surplus increased by 3% to 1.395 billion in 2023, driven by lower central costs and restructuring expenses[110] - Insurance and asset management operating free surplus decreased by 8% to 2.007billion,reflectinga332.007 billion, reflecting a 33% increase in new business investment costs[109] - New business investment costs rose by 33% to 733 million, in line with a 37% increase in annual premium equivalent sales[109] - Group free surplus at the end of 2023 stood at 12.455billion,upfrom12.455 billion, up from 12.229 billion at the beginning of the year[109] - Group regulatory capital surplus above the prescribed capital requirement was 19.0billion,withacoverageratioof19719.0 billion, with a coverage ratio of 197%[113] - Group regulatory Tier 1 surplus above the minimum capital requirement was 12.4 billion, with a coverage ratio of 313%[113] - The company expects annual dividend growth of 7% to 9% for 2023 and 2024, with 2023 total cash dividends increasing by 9% to 20.47 cents per share[111] - Effective insurance and asset management operating free surplus remained stable at 2.740billion,nearlyunchangedfromthepreviousyear[109]Centralcostsandwriteoffs,includinginterestoncorestructuralborrowingsandcorporateexpenses,decreasedby142.740 billion, nearly unchanged from the previous year[109] - Central costs and write-offs, including interest on core structural borrowings and corporate expenses, decreased by 14% and 17%, respectively[109] - The company's capital resources totaled 38.6 billion, with Tier 1 capital resources at 18.3billionasofDecember31,2023[113]Thecompanysestimatedshareholdergroupregulatorycapitalsurpluswas18.3 billion as of December 31, 2023[113] - The company's estimated shareholder group regulatory capital surplus was 16.1 billion as of December 31, 2023, with a