Business Performance and Growth - Prudential's new business profit grew by 45% in 2023, with a target compound annual growth rate (CAGR) of 15-20% from 2022 to 2027[10] - New business profit grew by 45% to 3.125billionin2023,exceedingthe373.125 billion, showing significant progress towards the 2027 target of 4.4–5.4billion[48]−Agencychannelnewbusinessprofitgrewby752.096 billion, driven by a 67% increase in annual premium equivalent sales and a 37% growth in health and protection products[50] - Bancassurance new business profit decreased by 8% to 793million,primarilyduetochallengingmarketconditionsinmainlandChinaandVietnam[50]−HongKongcontributed452.893 billion, an 8% increase compared to 2022 on a constant exchange rate basis[50] - The company's estimated shareholder surplus above the prescribed capital requirement was 16.1billionasofDecember31,2023,withacoverageratioof2952,800[54] - Prudential generated over 4 million sales leads through its digital lead platform PruLeads, with an 8% conversion rate into new sales[54] - The company sold approximately 1 million new policies through bancassurance in 2023, with recurring premium policies contributing over 90% of the Annual Premium Equivalent (APE) sales[55] - Health and protection products from bancassurance partners grew by 26% in APE sales, accounting for over 7% of total APE sales in 2023[55] - Prudential extended its partnership with Vietnam International Bank until 2036, incorporating a market-first enhanced business quality control method[56] - The company integrated former Citibank businesses in four markets through its key strategic partner UOB, gaining access to an additional 2.4 million bank customers[57] - Prudential is developing advanced, market-specific, and sustainable health insurance products, including risk-based pricing models and value-added services[57] - The company is implementing AI-driven underwriting and claims processes to enhance customer experience and combat fraud[57] - Health insurance business recorded new business profit of 330millionin2023,a20237 billion in assets across 11 markets, ranking in the top 10 in six of these markets[71] - The company's distribution platform includes approximately 68,000 monthly active agents and over 200 bank partners, with 10 being strategic partners[71] - The company's customer retention rate has reached 86%, positioning it well to increase lifetime wallet share from existing customers[68] - The company ranks in the top three in 10 out of 14 Asian life insurance markets and in the top five in 6 out of 8 African life insurance markets[69] - The company plans to expand its product range for high-net-worth individuals, including estate and retirement planning, and aims to hire 1,000 additional advisors for its Prudential Financial Advisers (PFA) team by 2024[63] - The company's sales continued to grow in the first two months of 2024, and it is confident in achieving its 2027 financial and strategic goals[66] - The company is implementing organizational changes to enhance skills, improve capabilities, and prioritize value creation across markets[65] - The company is focusing on product innovation to offer personalized financial solutions, including wealth accumulation, protection, inheritance, and retirement planning[62] - The company's effective insurance and asset management business generated 2.74billioninoperatingfreesurplusin2023,remainingstablecomparedto2022[80]−EuropeanEmbeddedValue(EEV)newbusinessprofitincreasedby453.125 billion in 2023, driven by strong growth in Hong Kong and 12 markets with double-digit growth[79] - The company aims for a compound annual growth rate (CAGR) of 15% to 20% in new business profit from 2022 to 2027, focusing on agency, bancassurance, and health products[75] - European Embedded Value (EEV) shareholder equity increased by 7% (at constant exchange rates) to 45.3billionin2023,supportedbya452.893 billion in 2023, driven by reduced central costs and higher profits from asset management subsidiary Eastspring[82] - The company achieved a 50% reduction in weighted average carbon intensity compared to the 2019 baseline, progressing toward its 2030 target of a 55% reduction[76] - Four business units achieved top-quartile Net Promoter Scores (NPS) in 2023, aligning with the company's goal to reach top-quartile NPS by 2027[74] - The company plans to reinvest cash flows from existing policies into new business, customer expansion, digital-enabled distribution, and health capabilities to drive compound growth[73] - The company's IFRS post-tax profit improved to 1.712billionin2023,comparedtoalossof1.005 billion in 2022, due to reduced investment losses from rising interest rates[82] - Adjusted shareholders' equity increased to 37.3billion,up635.2 billion in 2022, driven by a 7% increase in IFRS shareholders' equity and a 5% increase in contract service margin[83] - New business profit grew 45% to 3.125billion,drivenbystrongperformanceinHongKongandareboundinannualpremiumequivalentsalespost−pandemic[84]−GroupEuropeanEmbeddedValue(EEV)operatingprofitrose174.546 billion, supported by higher new business profit from insurance operations and reduced central costs[85] - The embedded value operating return improved to 10% in 2023, up from 9% in 2022[85] - Embedded value reached 45.3billionasofDecember31,2023,comparedto42.2 billion on a constant exchange rate basis in 2022[85] - Operating free surplus generated from in-force insurance and asset management businesses was 2.74billion,remainingstablecomparedtothepreviousyear[85]−Newbusinessinvestmentincreasedto(733) million in 2023, up from (552)millionin2022,reflectinghigherannualpremiumequivalentsalesandbusinessmixchanges[85]−Healthandprotectionproductscontributed4018 billion increase in shareholders' equity at the transition date[85] - The S&P 500 index rose 24%, while the MSCI Asia ex-Japan index increased 4%, and the Hang Seng Index declined 14% in 2023[84] - Adjusted operating profit under IFRS increased by 8% to 2.893billion,drivenbya101.712 billion in 2023, compared to a loss of 1.005billionin2022,primarilyduetoshort−terminterestratefluctuations[86]−Shareholders′equityincreasedby737.3 billion, with a 5% increase in contract service margin, contributing to a net increase of 9% in contract service margin[86] - The company's capital coverage ratio stood at 295% as of December 31, 2023, with an estimated surplus of 16.1billionabovetheprescribedcapitalrequirements[86]−Totaldividendsfor2023increasedby941 million share buyback in January 2024 to offset dilution from employee and agent share plans and plans further buybacks[87] - Insurance business adjusted operating profit remained stable, with a 36% increase in profit from CITIC-Prudential Life and an 8% increase in Indonesia[88][89] - Asset management business profit increased by 8% to 280million,contributingtotheoverallgrowthinadjustedoperatingprofit[88][89]−Thecompanyplanstodeploy1 billion in investments to enhance customer, distribution, health protection, and technology capabilities as part of its updated strategy[86] - The company's leverage ratio remained near the lower end of its target range at 20%, maintaining a strong financial position[86] - Adjusted contract service margin release for 2023 was 2.205billion,a32.265 billion in 2022, with a release rate of approximately 9.5%, consistent with 2022[90] - Risk adjustment release increased to 218millionin2023,up22179 million in 2022, reflecting stable non-market risk expirations[91] - Experience variance worsened to (118)millionin2023,comparedto(66) million in 2022, primarily due to increased claims and expenses[91] - Net investment performance decreased to 1.241billionin2023,down41.290 billion in 2022, impacted by lower asset values following adverse market movements in 2022[91] - Contractual service margin (CSM) increased by 3.911billionin2023,drivenby2.348 billion from profitable new business and 1.563billionfromdiscountunwinding,exceedingthe2.208 billion released to the income statement[93][94] - CSM growth rate was 5% in 2023, or 9% excluding economic and other variances and exchange rate impacts[94] - Central costs (excluding restructuring and IFRS 17 implementation costs) decreased by 19% in 2023, reflecting targeted headquarters cost reductions and benefits from redeeming a debt instrument[95] - Restructuring costs were 201millionin2023,downfrom293 million in 2022, primarily related to IFRS 17 implementation and regulatory measures[95] - Headquarters expenses totaled (230)millionin2023,adecreasefrom(277) million in 2022[95] - Net investment return and other items improved by 23millionin2023duetohigherreturnsfromthegrouptreasuryamidrisinginterestrates[95]−Non−operatingitemsfortheyearincludedshort−termfluctuationsininvestmentreturnsof−774 million (2022: -3.404billion)andcostsrelatedtocorporatetransactionsof22 million (2022: profit of 55million)[96]−Theadjustedoperatingprofiteffectivetaxratefor2023was15969 million, slightly lower than the 1.009billionpaidin2022[98]−ThegroupcompletedthesaleofitsremaininginterestinJacksonfor273 million in cash, generating a gain of 8million[101]−Shareholderequityincreasedfrom16.7 billion at the beginning of 2023 to 17.8billionattheendoftheyear,reflectingprofitsearnedduringtheperiod[100]−NewbusinessprofitundertheEuropeanEmbeddedValue(EEV)basisincreasedby433.125 billion in 2023[102] - Operating profit from insurance business under EEV basis increased by 8% to 4.904billionin2023[102]−Thegroup′sEEVshareholderequityincreasedto45.25 billion at the end of 2023 from 42.184billionatthebeginningoftheyear[102]−TheeffectivetaxratefortotalprofitunderIFRSwas1837.346 billion at the end of 2023 from 35.211billionattheendof2022[101]−AnnualPremiumEquivalent(APE)salesincreasedby345.876 billion, with new business profit rising by 43% to 3.125billion[103]−TheGroup′sEuropeanEmbeddedValue(EEV)operatingprofitincreasedby174.546 billion, driven by a 9% rise in insurance business operating profit and a 10% increase in asset management operating profit[103] - New business profit from insurance operations surged by 45% to 3.125billion,drivenbygrowthinAPEsales,partiallyoffsetbya241.779 billion[104] - Non-operating losses decreased significantly to 834millionin2023from7.53 billion in 2022, primarily due to adverse equity market returns in Mainland China and Hong Kong, as well as lower interest rates and narrower credit spreads[104] - The Group's EEV shareholder equity increased to 45.3billionasofDecember31,2023,upfrom42.2 billion in 2022, with 41.5billionrelatedtoinsuranceoperations[104]−GreaterChinacontributed4912.859 billion and new business profit at 1.87billion[106]−TheGroupaimstoachieveashareholdercoverageratioofover1501 billion in core capabilities, including customer, distribution, health, and technology[107] - The Group expects to convert over 9billionfromthein−forcebusinessvalueandrequiredcapitalintooperatingfreesurplusbytheendof2027,basedon2023EEVassumptions[107]−Groupfreesurplusincreasedby31.395 billion in 2023, driven by lower central costs and restructuring expenses[110] - Insurance and asset management operating free surplus decreased by 8% to 2.007billion,reflectinga33733 million, in line with a 37% increase in annual premium equivalent sales[109] - Group free surplus at the end of 2023 stood at 12.455billion,upfrom12.229 billion at the beginning of the year[109] - Group regulatory capital surplus above the prescribed capital requirement was 19.0billion,withacoverageratioof19712.4 billion, with a coverage ratio of 313%[113] - The company expects annual dividend growth of 7% to 9% for 2023 and 2024, with 2023 total cash dividends increasing by 9% to 20.47 cents per share[111] - Effective insurance and asset management operating free surplus remained stable at 2.740billion,nearlyunchangedfromthepreviousyear[109]−Centralcostsandwrite−offs,includinginterestoncorestructuralborrowingsandcorporateexpenses,decreasedby1438.6 billion, with Tier 1 capital resources at 18.3billionasofDecember31,2023[113]−Thecompany′sestimatedshareholdergroupregulatorycapitalsurpluswas16.1 billion as of December 31, 2023, with a