Financial Performance - Total revenues for the year ended December 31, 2023, were 132.6million,upfrom113.8 million in 2022, representing a year-over-year growth of approximately 16.5%[20] - As of December 31, 2023, the company's run-rate revenue was 139.7million,and121.3 million when excluding discontinued products[48] - The company reported net losses of 115.5millionand218.3 million for the years ended December 31, 2023 and 2022, respectively[83] - Approximately 90% of the company's revenues are subscription-based, highlighting the importance of maintaining high renewal rates[84] - The company acknowledges that its market opportunity estimates and growth forecasts are subject to significant uncertainty and may not prove accurate[142] Customer Base and Retention - Recurring revenues from the subscription-based model account for approximately 90% of total revenues, indicating strong customer loyalty and retention[20] - The net revenue retention (NRR) rate for subscription customers was approximately 99% for Q4 2023 and 94% for the year ended December 31, 2023[48] - The company maintains a diverse client base, including over half of the Fortune 100, which provides stability and mitigates business risks[38] - The company serves a diverse customer base, including over half of the Fortune 100, indicating strong market penetration[48] Growth Strategy and Market Expansion - The company has completed 16 acquisitions since 2017, enhancing its product portfolio and increasing its scale in the market[33] - The total addressable market for legal and regulatory information services was approximately 37billionin2021,withexpectationsforcontinuedexpansioninthecomingyears[34]−Thesalesoptimizationstrategyaimstoincreaserevenuegrowthbyfocusingonlargerenterpriseandgovernmentaccounts,enhancingsalesproductivityandefficiency[30]−Thecompanyplanstoleverageitscoretechnologytoexpandintoadjacentmarkets,includingsectorslikecybersecurity,telehealth,andthegigeconomy[32]−Thecompanyaimstoexpanditstechnologyplatformandservicesthroughstrategicacquisitions,indicatingagrowth−orientedstrategy[57]ResearchandDevelopment−Ongoinginvestmentsinresearchanddevelopmentareaimedatimprovingproductofferingsandcustomerexperience,includingnewproprietarytechnologyanddataintegrations[31]−TheintegrationofAI,machinelearning,andnaturallanguageprocessingisexpectedtoenhancedataanalysisanddecision−makingcapabilities,providingacompetitiveadvantage[37]−Thecompanyholds16patentsandhas9patentspending,showcasingitscommitmenttoinnovationandintellectualproperty[55]−Thecompanyemphasizestheimportanceofadequateresearchanddevelopmentresourcestoremaincompetitiveandeffectivelyintroducenewfeaturesandcapabilities[106]−Researchanddevelopmentprojectsaretechnicallychallengingandexpensive,potentiallyleadingtodelaysingeneratingrevenuefromnewfeatures[107]OperationalChallenges−Thecompanyfaceschallengesinforecastingfuturerevenuegrowthduetoincreasedcompetitionandmarketmaturation[78]−Thecompanymaynotsuccessfullydeveloporacquireenhancementstoitsservices,whichcouldimpairrevenuegrowth[90]−Thecompany’ssalescyclesarelengthyandunpredictable,requiringsignificantresourceswithoutguaranteedsales[101]−Thecompanymayfacechallengesinaccuratelyestimatingthesizeofitstotaladdressablemarket,potentiallylimitingfuturegrowth[102]−Thecompanymayexperiencefluctuationsinforeigncurrencyexchangeratesthatcouldadverselyimpactitsresultsofoperationsasitexpandsinternationally[164]FinancialManagementandDebt−AsofDecember31,2023,thecompanyhad239.9 million in total indebtedness, with 158.2millionsecuredbysubstantiallyallassetsand81.7 million unsecured[136] - The company entered into a new senior secured term loan facility providing for an aggregate principal amount of up to $150.0 million, which refinanced certain existing indebtedness[137] - Financial maintenance covenants under the senior term loan may restrict the company's operational flexibility and ability to incur additional debt[139] Cybersecurity and Risk Management - The cybersecurity risk management program is led by a Vice President with over 15 years of experience, indicating a strong focus on adapting to emerging threats[215] - The Company has obtained SOC-2 certification for many of its products, subjecting them to an annual compliance audit by a third party[216] - The Company requires all employees to participate in annual cybersecurity training, reviewed by the information security function[217] - The Audit Committee oversees the Enterprise Risk Management program, which includes monitoring cybersecurity risks[218] - The Company conducts quarterly reporting to the Audit Committee on the severity of material risks and mitigation measures[218] Legal and Regulatory Risks - The company is subject to various legal and regulatory risks that could adversely impact its operations and financial condition[135] - The company is subject to sanctions and anti-corruption laws, and non-compliance could result in significant penalties and harm its reputation[161] - The company may face risks related to government contracts, including unpredictable demand and compliance with regulatory requirements[117] Workforce and Talent Management - The company employs around 680 employees as of December 31, 2023, reflecting growth in workforce to support its expanding operations[23] - Attracting and retaining highly skilled personnel, particularly in AI and machine learning, is critical for the company's success and innovation[123] - There is a significant competition for skilled sales personnel, which may impact the company's ability to achieve revenue growth[129] Corporate Governance and Shareholder Structure - The company’s co-founders hold approximately 6.4% of the common stock but control about 54.0% of the voting power due to the dual-class stock structure[196] - The company is classified as a "controlled company" under NYSE rules, which may limit stockholders' corporate governance protections[197] - The issuance of additional shares may cause significant dilution of existing stockholders' ownership interests and potentially lower the market price of Class A Common Stock[202]