ZTO EXPRESS(ZTO) - 2023 Q4 - Annual Report

Exhibit 99.2 2023 Environmental, Social and Governance Report ZTO Express (Cayman) Inc. Bringing Happiness to More People through Our Services NYSE: ZTO SEHK: 2057.HK ZTO Express www.zto.com Linking the World About the Report 2 Chairman's message 4 30 Uniting All，Reaching Beyond Introduction 2 About ZTO Express 5 Continuing the Gene of Innovation 31 References 2 Honors & Awards 2023 8 Prioritizing Customer Experience 37 Scope and boundary 2 ESG Management 9 Creating a Chain of Responsibility 47 Data source ...