香格里拉(亚洲)(00069) - 2018 - 年度财报

Financial Performance - The consolidated revenue for the year ended December 31, 2018, was $2,517.9 million, an increase of 15.0% compared to $2,189.8 million in 2017[27]. - The profit before interest, tax, depreciation, amortization, and non-operating items for the company and its subsidiaries was $664.5 million, up 24.0% from $535.9 million in 2017[28]. - The actual profit before interest, tax, depreciation, amortization, and non-operating items attributable to the company, subsidiaries, and associates was $940.9 million, an increase of 18.4% from $794.7 million in 2017[28]. - The net profit attributable to the owners of the company was $192.9 million, a rise of 22.1% from $158.0 million in 2017[28]. - Earnings per share for the year was $5.40, reflecting a 21.9% increase from $4.43 in the previous year[27]. - The net debt attributable to the company, subsidiaries, and associates was $3,983.2 million, a decrease of 8.1% from $4,335.8 million in 2017[27]. - The company declared a dividend of 22 cents per share, representing a 29.4% increase from 17 cents per share in 2017[27]. - The company’s net asset value attributable to owners was $6,289.0 million, down 4.7% from $6,602.6 million in 2017[27]. - The group's actual profit attributable to owners, excluding non-operating items, rose by 40.2% to $197,300,000[46]. - The company reported a significant increase in revenue, achieving a total of $1.2 billion, representing a 15% year-over-year growth[52]. Operational Highlights - The company reported a significant increase in operational profitability from hotel management and related services, contributing $604.3 million in 2018[28]. - Revenue generated from hotel operations grew by 9.4% to $2,206,900,000, with a moderate increase in revenue per available room in China of 4.0% to $85[46]. - Investment property revenue increased by 13.2% to $82,600,000, driven by strong rental performance in Ulaanbaatar, Mongolia[46]. - Revenue from development properties for sale surged by 281.2% to $127,700,000, attributed to the delivery of units in the One Galle Face project in Colombo, Sri Lanka[46]. - The average occupancy rate for the group's hotels was 68% in 2018, up from 67% in 2017, with revenue per room increasing to $115 from $109[88]. - The company is actively expanding its operations across Asia, with ongoing projects in multiple countries including China, Malaysia, and Sri Lanka[22]. Strategic Initiatives - The company launched a new mobile app for seamless online and offline experiences, enhancing guest services such as mobile check-in/check-out and instant rewards redemption[33]. - A shared service center was opened in Wuhan, China, aimed at improving management and accounting quality across 39 hotels, with system upgrades continuing into 2019[34]. - A partnership with Tencent was established to develop technology solutions for operational transformation across the group's global businesses[40]. - The company issued SGD 825 million seven-year bonds in Singapore to fund general corporate purposes and refinance existing loans[40]. - The company updated its corporate brand to manage various assets, including four accommodation brands and integrated development projects[37]. Market Expansion and Development Projects - The company is expanding its market presence in Southeast Asia, targeting a 20% market share by 2025[61]. - A new hotel in Melbourne, Australia, is under construction, set to open in 2022 with 492 rooms and extensive facilities[38]. - The company has ongoing hotel development projects in mainland China, including the Zhoushan Shangri-La Hotel (opening in Q4 2019) and Zhengzhou Shangri-La Hotel (opening in 2023) with respective equity stakes of 100% and 45%[131]. - The company is also involved in various other development projects across China, including residential and commercial properties in Shenyang, Wuhan, and Fuzhou, with expected phased openings from 2019 to 2022[145]. Sustainability and Corporate Responsibility - Shangri-La became the first hotel group in Asia to receive certification from the Marine Stewardship Council, involving 53 properties in China and Hong Kong as part of its sustainable sourcing strategy[36]. - The company is committed to sustainable development and has implemented various energy-saving technologies and resource management plans[48]. - The company has been included in the Hang Seng Sustainability Index and the Dow Jones Sustainability Asia Pacific Index in 2018[164]. - The company aims to reduce energy and greenhouse gas emissions by 9% compared to the 2015 baseline[183]. - In 2018, the average energy intensity across 102 properties was 74 kWh per business unit, representing an 8% reduction from the baseline[188]. Employee and Organizational Development - The total employee count for the company and its subsidiaries was approximately 30,500 as of December 31, 2018, with employee benefits expenditure amounting to $812.7 million, up from $723.2 million in 2017[137]. - The average employee turnover rate remained at 25%, reflecting challenges faced in the hotel industry[137]. - The company is focusing on enhancing talent capabilities and organizational capacity to drive business growth, with leadership development programs adjusted to align with revised leadership competencies[137]. - The company has implemented a digital learning platform with over 200 videos and more than 100 other learning materials for employee training[172]. Customer Experience and Feedback - Customer satisfaction ratings improved to 90%, reflecting a 10% increase from the previous year[56]. - The TrustYou performance score for the Shangri-La Group in 2018 was 89.4, indicating an excellent range of 86 to 100[173]. - A total of 138,221 customer feedback entries were recorded in the DR3 tracking system in 2018, with common complaints related to air conditioning, food quality, and check-in times[173]. Challenges and Risks - The company continues to face challenges from currency fluctuations and geopolitical uncertainties, including the US-China trade war and Brexit, which may impact operations[136]. - The company recorded a net loss of $4.4 million from non-operating items for the year ended December 31, 2018, compared to a net gain of $17.3 million in 2017[119].