Financial Performance - Hong Kong Broadband achieved significant growth in its financial performance, with a reported increase in revenue for the fiscal year 2019, including contributions from WTT Holding Corp for four months[12]. - Hong Kong Broadband's revenue has increased to over HKD 5 billion, shifting focus from residential broadband to enterprise market business[33]. - Revenue for the year reached HKD 1.2 billion, marking a 10% increase compared to the previous year[49]. - The company reported a year-on-year revenue growth of 29% to HKD 51.08 billion, with adjusted free cash flow increasing by 30% to HKD 7.50 billion[83]. - The adjusted net profit for the year was HKD 538,175 thousand, a decrease of 6% compared to HKD 575,423 thousand in the previous year[75]. - The EBITDA for the year was HKD 1,709,348 thousand, reflecting a 45% increase from HKD 1,179,588 thousand in 2018[77]. Market Expansion and Strategy - The company is expanding its market presence through strategic acquisitions, including Y5Zone, New World Telecom, ICG, and the pending acquisition of JOS, enhancing its competitive edge in the ICT sector[5][19]. - The company plans to expand its market presence in Southeast Asia, targeting a 20% increase in market share over the next three years[49]. - The strategic focus on mergers and acquisitions is aimed at accelerating internal transformation and expanding professional expertise within the company[5]. - The company aims to transform from a broadband service provider to a widely popular four-in-one service provider in Hong Kong[58]. - The company is actively involved in mergers and acquisitions, leveraging its board members' expertise in corporate transactions[51]. Customer Satisfaction and Service Quality - Customer satisfaction is a priority, with a focus on delivering innovative and high-quality services to enhance daily life and business profitability[5][17]. - The company achieved a customer satisfaction rate of 92%, reflecting its commitment to service quality[49]. - Customer satisfaction score for service inquiries averaged 5.71 out of 6 in FY2019, up from 5.64 in FY2018[154]. - The company has received approximately 2,500 commendation letters recognizing the outstanding performance of customer service personnel and service technicians[95]. - The company won five corporate gold awards in 2018 from the Hong Kong Customer Service Consortium, including the Mystery Shopper Review Award for Residential Service Hotline for six consecutive years[95]. Employee Engagement and Development - The company has grown from fewer than 100 employees to over 4,400 employees, indicating significant expansion in its workforce[58]. - The company provides a clear development path for local talent, with the first locally nurtured assistant director promoted in January 2019[185]. - The company offers a range of employee benefits, including 17 public holidays and flexible working hours, to enhance work-life balance[174]. - The company has implemented a performance-based compensation system, rewarding high performers with increased bonuses and salary adjustments, while the lowest 5% of performers face potential dismissal[180]. - A total of 84,487 training hours were provided in FY2019, an increase from 81,100 hours in FY2018[199]. Technological Advancements and Innovation - Hong Kong Broadband has invested over HKD 15 billion in building a triple-fiber network, providing unprecedented service reliability and recovery capabilities for enterprise customers[20]. - The company is preparing to leverage technological advancements to further transform its business model[33]. - The company is developing a central alarm system to enhance network monitoring capabilities and effectiveness[126]. - The company is launching a new 5G mobile backhaul infrastructure to meet the demands of mobile network operators[130]. - The company has focused on digital and cloud services, aiming to assist businesses in their digital transformation[147]. Environmental, Social, and Governance (ESG) Commitment - The company emphasizes a commitment to environmental, social, and governance (ESG) principles, aiming to exceed legal and compliance standards[67]. - The company aims to reduce its environmental footprint and improve overall operational energy efficiency[70]. - The company has established a corporate social investment approach, focusing on empowering disadvantaged communities rather than solely relying on charitable donations[64]. - The management committee, led by the CEO, is responsible for formulating the company's ESG strategies and regularly reports to the board on developments[72]. - The company has implemented various measures to enhance energy efficiency and reduce waste since the introduction of its environmental policy in 2017[91]. Financial Management and Shareholder Value - The current market capitalization is approximately HKD 22 billion, with the shared ownership plan representing a reward equivalent to 3% of this value, or about HKD 700 million[36]. - The proposed final dividend is HKD 0.36 per ordinary share, an increase from HKD 0.30 in 2018, totaling approximately HKD 472,176,000 compared to HKD 301,700,000 in 2018[1]. - The company aims to enhance shareholder value through strategic initiatives and operational efficiencies[50]. - The company aims to distribute dividends based on adjusted free cash flow of no less than 90% to 100% after potential debt repayments[1]. - The company has adopted three shareholding plans to attract and retain skilled talent, applicable to all managerial levels across its operations in Hong Kong, Guangzhou, and Shenzhen[1].
香港宽频(01310) - 2019 - 年度财报