Market Position and Growth - As of July 31, 2021, HKBN held a residential broadband market share of 34.1% with 886,000 residential broadband users[8]. - The company achieved a revenue growth of 21% for the fiscal year 2021[12]. - The enterprise solutions segment saw a revenue growth of 25%[12]. - The company estimates its total telecommunications market share to be less than 20%, with a gross margin of nearly 80% in the enterprise solutions sector, indicating significant growth potential[24]. - The company aims to exceed the established telecommunications industry framework to achieve growth targets[24]. - The company has outlined a future outlook with a projected revenue growth of 12% for the next fiscal year, driven by new product launches and market expansion strategies[39]. - The company plans to expand its market presence in Southeast Asia, targeting a 20% increase in market share within the next two years[39]. - The company aims to enhance customer relationships and increase market penetration in anticipation of economic recovery[67]. Financial Performance - Revenue for the year ended August 31, 2021, was HKD 11,463,745, representing a 21% increase from HKD 9,452,957 in 2020[63]. - Adjusted net profit for the year was HKD 755,975, up 26% from HKD 600,190 in the previous year[63]. - EBITDA for the year was HKD 2,568,507, reflecting a 3% increase from HKD 2,505,443 in 2020[64]. - The company reported a significant increase in user data, with a total of 1.5 million subscribers, representing a growth of 15% year-over-year[36]. - The adjusted free cash flow for the year was HKD 1,131,543, a 2% increase from HKD 1,114,144 in 2020[64]. - The company achieved a profit margin of 30.0% for EBITDA, slightly down from 30.6% in the previous year[63]. - The company aims to maintain a net debt to EBITDA ratio of approximately 4.6 times, down from 4.4 times the previous year[73]. - Cash and cash equivalents totaled HKD 1.527 billion as of August 31, 2021, compared to HKD 0.676 billion a year earlier[73]. Customer Engagement and Services - The company has integrated the system capabilities acquired from the 2020 acquisition of JOS to further promote business development[24]. - The company is focused on providing enhanced OTT options and expanding its all-in-one service offerings to drive residential business growth beyond basic network services[24]. - The company has established a strategic partnership with a leading technology firm to co-develop innovative telecommunications solutions[39]. - The company introduced a shared economy e-commerce platform, HOME+, which aims to provide consumers with greater value and a more affordable shopping experience[56]. - The company launched new SME solutions, including FixIT IT and OFFICE+, to help businesses adapt to new norms[88]. - The company has partnered with Netflix to provide residential customers with enhanced entertainment options through high-speed fiber networks[129]. - The company introduced the FixIT support service, providing flexible pricing models to assist SMEs with IT issues, including hardware, software, and network configuration[151]. Sustainability and Corporate Governance - HKBN's carbon emissions were reduced by 3,800 tons through its "Green Initiative" program, saving 7,125,851 kWh of electricity[16]. - The company emphasizes a commitment to flexibility and agility in seizing growth opportunities in the post-pandemic era[25]. - The company is dedicated to exceeding compliance requirements with strong corporate governance policies to maintain business integrity[51]. - The company has established a shared ownership plan to align the interests of talent and shareholders, promoting continuous business growth[50]. - The company is actively working to integrate environmental, social, and governance (ESG) considerations into its business strategy for sustainable benefits[51]. - The management committee, led by the CEO, is responsible for formulating the company's ESG strategy and regularly reports on ESG developments to the board[53]. - The company has set environmental goals related to electricity consumption, carbon emissions, and waste management to enhance its environmental performance while maintaining business growth[83]. Employee Engagement and Culture - The company has over 5,200 talents and maintained active business relationships with over 2,000 suppliers[12]. - The management team emphasized the importance of regulatory compliance and has appointed a new legal executive to oversee these efforts[39]. - The employee stock ownership plan covers approximately 25% of the total workforce, applicable to all staff at the officer level and above across various regions[195]. - The company emphasizes a unique corporate philosophy of "experience first, sell later" to enhance customer service[41]. - The company maintains a zero-tolerance policy towards discrimination based on gender, ethnicity, religion, marital status, and sexual orientation[195]. - The company emphasizes a culture of respect, flexibility, and professional development opportunities for its staff[185]. Technological Advancements - The company has implemented robotic process automation (RPA) to enhance operational efficiency in network monitoring during the fiscal year 2021[159]. - The company introduced a WiFi 6 network security router, offering faster and better connectivity for homes, featuring enterprise-level security from Trend Micro[131]. - HKBN Smart offers IoT devices for convenient home control, enhancing residential service value[85]. - The company has developed a new ordering fee strategy to facilitate digital transformation for SMEs at significantly lower costs than traditional standards[152]. - The company has established a new network operations center in Malaysia to provide 24/7 technical support, reducing potential downtime for clients[142]. Customer Service and Satisfaction - The average score for broadband service satisfaction was 4.7 out of 6 during the fiscal year 2021[171]. - Customer service hotline answered 82.3% of calls within 30 seconds, exceeding the target of 80%[167]. - Online customer service responded to 94% of inquiries within 30 seconds, surpassing the target of 80%[167]. - The customer complaint resolution rate within six working days was 84.7%, slightly below the target of 85%[172]. - The company received approximately 3,300 commendation letters for outstanding customer service performance during the year[87].
香港宽频(01310) - 2021 - 年度财报