Financial Performance - Gross merchandise volume (GMV) reached over $26 billion and gross payment volume (GPV) reached $1 billion for the year ended December 31, 2023[104]. - Platform revenue for Q3 2024 was $70,999,000, up from $57,261,000 in Q3 2023, representing a growth of 24.1%[139]. - Total revenue for Q3 2024 reached $71,853,000, compared to $57,794,000 in Q3 2023, indicating an increase of 24.3%[139]. - Gross profit for Q3 2024 was $39,009,000, compared to $34,565,000 in Q3 2023, reflecting a growth of 13.3%[139]. - Total revenue for the nine months ended September 30, 2024, increased by $43.6 million, or 26.4%, to $208.9 million compared to $165.3 million for the same period in 2023[158]. - Gross profit increased by $13.6 million to $116.1 million for the nine months ended September 30, 2024, from $102.5 million for the same period in 2023, while gross margin decreased to 55.6% from 62.0%[164]. Customer and Market Growth - The platform currently handles more than 2 million orders per day, with over 85 million guests transacting on the platform in the last year[103]. - The customer base includes over 700 restaurant brands across approximately 85,000 active locations as of September 30, 2024[122]. - The company aims to drive new customer growth by targeting well-capitalized, fast-growing restaurant brands[122]. - Active locations increased to approximately 85,000 as of September 30, 2024, up from approximately 78,000 as of September 30, 2023[145]. - The restaurant industry has historically been one of the lowest-penetrated segments of on-demand digital commerce, with digital orders accounting for only 16% of total restaurant industry orders in 2023[105]. Expenses and Cost Management - Operating expenses for Q3 2024 totaled $47,528,000, down from $50,871,000 in Q3 2023, a decrease of 6.5%[139]. - Research and development expenses for Q3 2024 were $17,170,000, slightly down from $18,035,000 in Q3 2023, a decrease of 4.8%[139]. - General and administrative expenses decreased by $6.2 million, or 29.0%, to $15.1 million, accounting for 21.1% of total revenue[152]. - Sales and marketing expenses increased by $1.5 million, or 12.9%, to $12.8 million, which is 17.9% of total revenue[154]. - Total cost of revenue increased by $29.99 million, or 47.8%, to $92.75 million for the nine months ended September 30, 2024, compared to $62.76 million for the same period in 2023[161]. Profitability and Loss - The company reported a net loss of $3,635,000 for Q3 2024, compared to a net loss of $11,759,000 in Q3 2023, a reduction of 69.0%[139]. - Operating loss under GAAP for the nine months ended September 30, 2023, was $54.550 million, while non-GAAP operating income was $21.456 million[193]. - Non-GAAP free cash flow for the nine months ended September 30, 2023, was $20.148 million, compared to a negative $22.406 million in the same period of the previous year[194]. Cash Flow and Liquidity - Net cash provided by operating activities was $30.39 million for the nine months ended September 30, 2024, compared to a net cash used of $12.38 million for the same period in 2023[178]. - As of September 30, 2024, the company had $391.9 million in cash and cash equivalents and investments, sufficient to support working capital and capital expenditure requirements for at least the next twelve months[173]. - The company had no outstanding borrowings under its credit facility as of September 30, 2024[201]. - Cash used in investing activities was $18.4 million, primarily due to $8.3 million of net purchases of investments and $10.0 million for the development of capitalized internal-use software[182]. Strategic Initiatives - The company plans to invest in expanding platform functionality, particularly in payments, data analytics, and on-premise dining[123]. - The company plans to expand its ecosystem of third-party partners to enhance customer support and broaden its market reach[124]. - Future operating expenses are expected to increase due to initiatives aimed at expanding partnerships and market opportunities[126]. - The company anticipates that its platform can be applied to other commerce verticals beyond the restaurant industry, indicating potential for market expansion[126]. Risk Management - The company does not expect significant impacts from a hypothetical 10% change in foreign currency exchange rates on its financial statements[203]. - The company is exposed to market risks primarily due to potential changes in interest rates, but does not engage in trading or speculative investments[199]. - Inflation has remained high, impacting transportation and labor costs, but the company does not believe it has materially affected its financial condition[204]. - The company’s revenue and costs are generally denominated in U.S. dollars, minimizing foreign currency exchange risk[203]. Internal Controls and Governance - There were no changes in internal control over financial reporting that materially affected the company during the quarter ended September 30, 2024[207]. - The company’s management evaluated the effectiveness of its disclosure controls and concluded they were effective as of September 30, 2024[206]. - The company acknowledges inherent limitations in its control systems, which may not detect all errors or fraud[208].
Olo (OLO) - 2024 Q3 - Quarterly Report