Company Operations and Services - The company operates in Puerto Rico, Panama, Costa Rica, and the Caribbean, providing video, broadband internet, telephony, and mobile services[34] - The company has a diverse service offering, including mobile, broadband, video, and fixed-line telephony across multiple Caribbean and Latin American markets[63] - The company offers a comprehensive set of converged mobile, broadband, video, and fixed-line telephony services across multiple countries in the Caribbean and Latin America[63] - The service offerings include mobile, broadband internet, video, and fixed-line telephony in various regions, enhancing customer choice and retention[64] Customer Relationships and Market Penetration - As of December 31, 2024, the total customer relationships across all segments reached 1,936,500, with 3,987,600 RGUs[42] - The total number of mobile subscribers is 8,054,300, which includes 2,461,200 postpaid and prepaid subscribers[42] - The total number of homes passed is 4,735,700, with 1,936,500 customer relationships across various services[42] - In Jamaica, the company has 339,100 customer relationships, with 122,300 video RGUs and 327,200 internet RGUs[42] - The broadband internet penetration rate in Trinidad and Tobago is 36%, while in Barbados it is 57%[56] - The product penetration for double-play services is 37% in Trinidad and Tobago and 58% in The Bahamas[56] Network Infrastructure and Technology - The company operates an extensive subsea and terrestrial fiber optic cable network connecting over 30 markets, enhancing connectivity solutions[35] - Liberty Networks operates approximately 50,000 kilometers of fiber optic cable with an activated capacity of over 30 Tbps, enabling large volumes of data traffic[82] - Over 95% of Liberty Networks' infrastructure is capable of delivering speeds of 1 Gbps or above, following upgrades to DOCSIS 3.1 and FTTH networks[87] - The maximum download speed offered across various markets is 1,000 Mbps, supporting high-demand streaming services[61] - Liberty Networks provides 5G services in Puerto Rico, Panama, Costa Rica, and the Cayman Islands, with approximately 95% of the population in Puerto Rico and USVI served by its 5G capable network[91][92] - Liberty Networks has upgraded almost all of its HFC network to DOCSIS 3.1, enhancing network capacity and customer experience[87] - The company aims to increase the efficiency of its networks by moving head-end functions to cloud storage systems and optimizing bandwidth through various technological upgrades[90] Regulatory Environment and Compliance - The company is subject to various risks, including competitive pressures, regulatory changes, and economic conditions that could impact future performance[31] - Regulatory compliance is crucial for Liberty Networks, as it operates under government-issued licenses that may impose conditions affecting growth and service offerings[98][99] - C&W Caribbean is facing regulatory challenges that may require third-party access to its network infrastructure, potentially impacting revenue and cash flows[105] - The Telecommunications (Infrastructure Sharing) Rules 2022 in Jamaica mandate infrastructure sharing, but implementation is expected to take considerable time[106] - The Electronic Communications Bill adopted by ECTEL may adversely affect C&W Caribbean's operations, including net neutrality and subscription television rate regulations[107] Financial Performance and Growth Strategies - The anticipated benefits of the transaction with Millicom in Costa Rica are expected to impact future growth positively[33] - The company aims to maintain or increase the number of subscriptions and average revenue per household and mobile subscriber[32] - The B2B services represent a significant portion of revenue, particularly in C&W markets, indicating strong growth potential[77] - The company believes that bundling services improves customer retention, minimizes churn, and increases overall customer lifetime value[64] Employee Engagement and Corporate Responsibility - As of December 31, 2024, the company employed approximately 10,000 full-time employees, with a total employee attrition rate of approximately 16.3% in 2024[181] - The company’s employee engagement score (eNPS) was measured at +24 in 2024, reflecting a passionate and dedicated workforce[182] - The company’s corporate social responsibility initiatives included over 8,900 volunteer hours contributed by 850 employees across 22 countries in 2024[188] - The company’s talent strategy emphasizes learning and development, with a focus on performance management aligned with its culture[184] - The company is committed to maintaining high ethical standards and compliance, with a Code of Conduct guiding employee behavior[190] Challenges and Future Outlook - The company anticipates challenges related to competition, regulatory changes, and technological advancements impacting future performance[30] - The company is committed to expanding its fixed networks to increase internet service availability and speed for additional customers in the coming years[69] - Liberty Telecomunicaciones is focused on increasing its market share by leveraging its deep-fiber access and offering bundled services without relying on third-party providers[173] - C&W Panama competes with Tigo, investing in advanced mobile and fixed networks to enhance service offerings[179]
Liberty Latin America(LILAK) - 2024 Q4 - Annual Report