AvidXchange (AVDX) - 2024 Q4 - Annual Report

Financial Performance - The company processed payments for over 1,350,000 suppliers and served more than 8,500 buyer businesses, indicating a robust network and transaction volume [27]. - Revenue from two service providers individually represented more than 10% of total revenues for the year ended December 31, 2024 [389]. - The company experienced tempered spending from customers, impacting payment volumes and software revenue, reflecting caution in purchasing decisions [23]. - The macroeconomic environment in 2025 is expected to be influenced by interest rates, inflation, and federal policies, which could affect payment revenue and transaction volumes [24]. - Inflationary factors may adversely affect operating results, but revenue could be positively impacted by inflation and increased interest earnings [393]. Strategic Initiatives - The company is focusing on scaling its Payment Accelerator offering and developing a spend management solution to enhance its product offerings [22]. - New referral partnerships were established in the healthcare facilities vertical, and integrations were formed with various software solutions to expand market reach [22]. - The company intends to enter new verticals and expand its market presence by investing in vertical sales teams and increasing partnerships [42]. - The company plans to pursue strategic M&A to expand into new verticals and enhance its product capabilities [42]. - The company is exploring international expansion, initially focusing on Canada and potentially the UK and Europe [42]. Employee Engagement and Development - The company has over 1,600 full-time employees as of December 31, 2024, with a Regretted Attrition rate of 1.0%, indicating strong talent retention [39][42]. - The Monthly Teammate Engagement Score for 2024 ranged from 78 to 85, with external benchmarks indicating a score of 83 to 100 reflects strong engagement [41]. - The company has a goal to achieve a Teammate Development metric of at least 90%, ending 2024 at 88% [45]. - The company recognizes nearly 37% of its employees as part of the V-Crew (5+ years tenure) and 8% as part of the X-Crew (10+ years tenure) [48]. - The company is committed to philanthropic efforts, with employees contributing 6,172 hours to volunteer activities in 2024 [48]. Financial Management - The company entered into a $150 million 5-year revolving credit facility with KeyBank, with no amounts drawn as of December 31, 2024 [22]. - A share repurchase program was announced, authorizing the purchase of up to $100 million in common stock, with approximately $50 million repurchased in Q3 and Q4 of 2024 [22]. - As of December 31, 2024, the company held marketable securities with an amortized cost basis of $33.7 million and money market funds valued at $72.7 million [382]. - The annualized interest rate earned on operating cash and buyer funds increased to 4.88% in fiscal year 2024 from 4.39% in fiscal year 2023 [384]. - An increase in the Federal Funds interest rate of 100 basis points could have increased interest income by approximately $3.5 million from operating cash and $11.2 million from buyer funds in fiscal year 2024 [385]. - All buyer funds, except those in trust accounts, were invested in interest-bearing demand deposit accounts as of December 31, 2024 [392]. - The company is exposed to interest rate risk, credit risk, liquidity risk, and concentration risk related to its investment portfolio and buyer funds [386][388][390]. Cybersecurity and Compliance - The company suffered a cyber event in 2023 that led to the unauthorized disclosure of certain confidential information, including Personally Identifiable Information (PII) [60]. - The company continues to monitor and adapt to evolving legal and regulatory requirements related to data privacy and cybersecurity [62]. Research and Development - The company invests in research and development to enhance existing products and develop new business intelligence tools, leveraging emerging technologies like artificial intelligence [64].