Financial Performance - Net interest income for 2024 was RMB 637,405 million, a decrease of 2.5% from RMB 655,013 million in 2023[31]. - Net fee and commission income for 2024 was RMB 109,397 million, down 8.3% from RMB 119,357 million in 2023[31]. - Total operating income for 2024 was RMB 821,803 million, a decline of 2.5% compared to RMB 843,070 million in 2023[31]. - Net profit for 2024 reached RMB 366,946 million, slightly up from RMB 365,116 million in 2023, representing a growth of 0.5%[31]. - Total operating income for Q1 2024 was RMB 219,843 million, a decrease from RMB 227,596 million in Q1 2023, while net profit attributable to shareholders was RMB 87,653 million, down from RMB 90,164 million[38]. - The company achieved a net profit of CNY 366.95 billion in 2024, an increase of 0.5% compared to the previous year[58]. - Total operating income for the year was CNY 821.80 billion, a decrease of 2.5% year-on-year[59]. - Net interest income was CNY 637.41 billion, down 2.7% from the previous year, accounting for 77.6% of total operating income[60]. - The tax expense for 2024 was RMB 548,810 million, a decrease of RMB 19,690 million, or 3.5%[84]. Customer Base and Services - The bank serves over 1.3 million corporate clients and 766 million individual customers, highlighting its extensive customer base[3]. - The number of personal customers increased to over 760 million, and corporate customers exceeded 13 million, reflecting a solid customer base[42]. - The total number of personal customers reached 766 million by the end of 2024, with total personal financial assets amounting to 22.84 trillion yuan, including personal deposits of 1.85415 trillion yuan, an increase of 197.59 billion yuan, representing a growth of 11.9%[151]. - The bank's digital banking monthly active users exceeded 260 million, showcasing significant growth in digital financial services[133]. - The bank's enterprise online banking and mobile banking customer base reached 16.59 million, with an average of 7.07 million monthly active users, leading the industry[182]. Strategic Goals and Initiatives - The bank's strategic goal is to build a world-class modern financial institution with Chinese characteristics, emphasizing service to the real economy[5]. - The bank aims to enhance its digital transformation and financial technology development as part of its strategic focus on innovation and modernization[7]. - The bank's strategy focuses on supporting key national development strategies and enhancing the efficiency of credit resource allocation[92]. - The bank aims to achieve a GDP growth target of 5.0% for 2024, supported by proactive fiscal policies and increased government bond issuance[54]. - The bank plans to enhance its core products and technologies, aiming for a comprehensive transformation towards modern banking[51]. Risk Management and Compliance - The bank's total assets and liabilities are managed with a focus on risk control and compliance with banking regulations, ensuring financial stability[6]. - The non-performing loan ratio was maintained at a stable level, reflecting effective risk management strategies[30]. - The non-performing loan ratio improved slightly to 1.34% in 2024 from 1.36% in 2023, and the provision coverage ratio increased to 214.91% from 213.97%[34]. - The bank will continue to focus on risk prevention and control, integrating intelligent risk management platforms to maintain financial stability[50]. Financial Technology and Digital Transformation - Financial technology investments accounted for 3.63% of operating income, with financial technology personnel making up 8.6% of total employees[49]. - The bank's financial technology investment for 2024 is CNY 28.518 billion, with 36,000 employees dedicated to fintech, accounting for 8.6% of the total workforce[178]. - The bank's digital transformation initiatives have led to a comprehensive customer service system, enhancing customer engagement and operational efficiency[151]. - The bank's digital financial services platform has facilitated transactions exceeding CNY 375 trillion, serving 66,800 corporate clients[176]. - The bank's digital financial services have reached a 99% digitalization rate in 2024[182]. Social Responsibility and Community Support - The bank has committed to social responsibility initiatives, including support for manufacturing, inclusive finance, rural revitalization, and green finance[3]. - The company reported a 42% increase in inclusive loan accounts and a 22% increase in agricultural loans compared to the beginning of the year[43]. - By the end of 2024, the bank's green loan balance surpassed 6 trillion RMB, supporting the transition to a low-carbon economy[138]. - The bank's pension management scale approached 5 trillion RMB, with over 200 million clients aged 55 and above[133]. - The company has actively supported the elderly care industry by providing comprehensive services including investment, account management, and payment solutions, contributing to the development of the silver economy[163]. Awards and Recognition - The bank has been recognized with multiple awards, including "Best Private Bank in China" and "Best Digital Wealth Management Experience" for its innovative financial services[155]. - The company has been awarded the title of "Best Investment Institution" in the G3 bond category among Chinese banks for four consecutive years, indicating its strong market influence[168]. - The company has received multiple honors for its performance in the foreign exchange market, including "Excellent Foreign Currency Borrowing Quotation Bank" for seven consecutive years[165]. Operational Efficiency and Infrastructure - The bank established 22 technology financial centers and 160 technology branches to enhance its service capabilities in technology finance[137]. - The company plans to optimize and adjust 527 branches in 2024, increasing county-level coverage to 87.4% with a total of 15,365 branches and 19,746 self-service banks by year-end[184]. - The total transaction volume of ATMs reached 4.2652 trillion yuan in the year[184]. - The company has maintained a high level of information system availability at 99.99% throughout the year, ensuring operational continuity during critical periods[173].
工商银行(601398) - 2024 Q4 - 年度财报