2025-04-15 12:50AI and Technological Development - Kingsoft Cloud aims to enhance its AI capabilities and invest in technological R&D to drive high-quality sustainable development[15]. - The company emphasizes low-carbon and green development, focusing on making data centers greener and achieving carbon neutrality commitments[16]. - Kingsoft Cloud's KDX Industry DaaS Platform and other products were recognized in the Panorama of High-Quality Development for Digital Medical Products and Services[30]. - The company was included in the leader quadrant of the "Quadrant Analysis Chart for Competitiveness of Service Providers in China's Government Cloud Market in 2023"[31]. - Kingsoft Cloud's cloud products are tailored to various industry verticals, including healthcare, AI, and financial services, enhancing its market position[26]. Healthcare Initiatives - Kingsoft Cloud has established five core business models in healthcare, including Regional Health Cloud and Smart Hospitals, to strengthen healthcare systems[19]. Intellectual Property Management - The company continues to refine its intellectual property management system to protect its innovations and foster a healthy ecosystem for innovation[17]. - Kingsoft Cloud secured a cumulative total of 1,304 granted patents worldwide by the end of 2024, including 1,168 invention patents, 135 design patents, and 1 utility model patent[49]. - Kingsoft Cloud emphasizes the importance of intellectual property management, ensuring compliance with relevant laws and enhancing protection of its innovations[101]. - The company has upgraded its intellectual property management system, conducting regular patent monitoring and data analyses to safeguard proprietary IP[105]. - In 2024, Kingsoft Cloud conducted 10 IP-related training sessions, with over 240 participants from various R&D departments[118][122]. - The "426 Intellectual Property Drive" attracted 759 participants in online quizzes and over 560 participants in offline activities, enhancing employee engagement in IP protection[119]. - Kingsoft Cloud received the Excellence Award in the 25th China Patent Awards, recognizing its achievements in intellectual property management[113]. Corporate Social Responsibility and ESG - The company is focused on delivering reliable cloud services while actively engaging in corporate social responsibility initiatives[19]. - Kingsoft Cloud won the "Best ESG Enterprise Award" in the 9th ranking of listed companies by Zhitong Caijing[40]. - Kingsoft Cloud has established environmental management targets and the Board has reviewed the achievement of these targets to promote ESG management[79]. - The company has identified 18 key ESG topics through materiality analysis, with 9 highly material topics prioritized for action[94]. - Kingsoft Cloud actively engages with stakeholders, focusing on privacy and data security, product stability, and business compliance among other ESG issues[92]. - The company has integrated ESG objectives into the performance evaluation for management and employees, linking compensation to sustainability performance[87]. - Kingsoft Cloud has developed processes for identifying and managing climate change-related risks and opportunities within its risk management system[78]. - The Company is committed to building sustainable supply chains and promoting public welfare through collaboration with stakeholders[90]. Quality Management and Operational Efficiency - The Company established a dedicated Quality Department to oversee quality management across core business operations, including public cloud, edge cloud, and galaxy cloud product lines[166]. - The Company achieved 100% monitoring of basic indicators related to physical equipment and operating systems, ensuring service stability and compliance[177]. - The Company successfully passed the ITSS Operation and Maintenance Standard Compliance Assessment with a maturity of Level 1, highlighting its industry-leading operational capabilities[192]. - The Company enhanced its change management process, achieving 0 failures due to platform changes this year[182]. - The Company introduced 29% more automated processing solutions for high-frequency alert scenarios, significantly improving operational efficiency[185]. - The Company formulated and updated 22 emergency plans for major incidents, significantly reducing the Recovery Time Objective (RTO) and enhancing business continuity capabilities[189]. - The Company implemented a comprehensive potential hazard control system to prevent system failures across product R&D, delivery management, and infrastructure development[172]. - The Company refined its quality performance assessment framework using the Objectives and Key Results (OKR) methodology, ensuring alignment with business characteristics[167]. - The Company enhanced operational stability by updating its quality management system and ensuring no incidents led to operational downtime during the reporting period[168]. - The Company developed visualization solutions for low-frequency blackout change operations, achieving 100% visualized access and elevating operational control[182]. - In 2024, frontline operations and maintenance personnel achieved a 100% pass rate in assessments, ensuring long-term stability for business operations[196]. - The Company integrated quality management into daily operations, publishing monthly quality metrics and establishing four major quality awards to recognize quality improvement efforts[195]. Customer Service and Engagement - Kingsoft Cloud has developed the Active Service Action Guide to proactively identify customer needs and provide forward-looking recommendations, enhancing service quality[198]. - The Company has optimized its after-sales service system, revising service documentation and enhancing the professionalism of after-sales teams[198]. - All service processes have been brought online to ensure the delivery of SLAs and enable visibility and traceability across the service lifecycle[199]. - A professional customer service team has been established, engaging senior technical experts to standardize workflows and improve response speed[200]. - The Company focuses on three core pillars: standardization, management, and processes, to enhance service delivery and customer satisfaction[198]. - Kingsoft Cloud emphasizes a customer-centric service philosophy, aiming to deliver a more professional and attentive service experience[198]. - The collaboration between cloud computing, edge cloud, core infrastructure, and technical support teams ensures stable and efficient services that meet diverse customer needs[200]. Employee Engagement and Integrity - Kingsoft Cloud's female members accounted for 12% of the executive management and 38% of the total workforce as of December 31, 2024[50]. - The Company organized 19 integrity-themed education activities and training sessions, resulting in 29,421 interactions across various communication channels[152]. - The Company established a whistleblowing mechanism, encouraging real-name and anonymous reporting of non-compliant behaviors[154]. - Kingsoft Cloud's integrity initiatives included the "Sunshine Classroom" program, enhancing ethical awareness among employees[146]. - In 2024, there was no fraud action or litigation proceeding against Kingsoft Cloud or its employees[140].