Revenue and Growth - Revenue for the three months ended April 30, 2025, was 162.1million,representingayear−over−yeargrowthof19.6135.5 million in the same period of 2024[129] - Revenue for the three months ended April 30, 2025, was 162.1million,a19.6135.5 million in the same period of 2024, primarily driven by a 24.8millionincreaseinsubscriptionrevenue[162]−Totalcustomersgrewto2,342asofApril30,2025,from2,102asofApril30,2024,indicatingastrongcustomeracquisitionstrategy[162]−AsofApril30,2025,thecompanyhad2,342customers,withadollar−basednetretentionrateof10935.6 million, compared to 35.7millioninthesameperiodof2024[129]−Thecompanyincurredanetlossof35.6 million for the three months ended April 30, 2025, compared to a net loss of 35.7millioninthesameperiodof2024[160]−Grossprofitincreasedby20.3 million, or 22.3%, to 111.2million,withagrossmarginimprovementto68.624.1 million, up from 19.4millionintheprioryear[172]−Otherincome,net,increasedby0.5 million, or 9.3%, to 5.7million,drivenbyhigherinvestmentincomefrommarketablesecurities[168]CashFlowandLiquidity−Non−GAAPfreecashflowwas22.9 million for the three months ended April 30, 2025, up from 11.4millioninthesameperiodof2024[129]−FreecashflowforthethreemonthsendedApril30,2025,was22.9 million, an increase from 11.4millionforthesameperiodin2024,drivenbyhighercollectionsfromnewcontractsandrenewals[180]−AsofApril30,2025,thecompanyhadcash,cashequivalents,andmarketablesecuritiestotaling539.8 million, with 307.8millioninvestedingovernmentandcorporatedebtsecurities[191]−Thecompanyassessesliquidityprimarilythroughcashonhandandprojectedtimingofbillingsundercontracts,believingcurrentresourceswillmeetrequirementsforatleastthenext12months[181]ExpensesandInvestments−Operatingexpensesareexpectedtoincreaseasthecompanyexpandsitsoperationsandinvestsinsalesandmarketingtodrivegrowth[152]−Researchanddevelopmentexpensesroseby2.4 million, or 7.1%, to 36.8million,reflectingcontinuedinvestmentinplatformenhancements[166]−Generalandadministrativeexpensessurgedby13.7 million, or 51.2%, to 40.5million,largelyduetoincreasedprofessionalservicesandlegalcostsrelatedtoacquisitions[167]−Thecostofrevenueincreasedby6.3 million, or 14.2%, to $50.9 million, primarily due to higher hosting and messaging fees[163] Future Outlook - The company plans to continue investing in research and development to enhance its platform and expand its channel offerings, particularly in artificial intelligence capabilities[140] - The company expects free cash flow to fluctuate in future periods due to changes in operating expenses and macroeconomic factors affecting collection efforts[180] Customer Retention and Turnover - The decline in the dollar-based net retention rate from 117% to 109% was attributed to customer turnover and renewals at lower subscription levels due to macroeconomic conditions[138] - The company employs a land-and-expand business model, which allows for growth as customers increase their usage of the platform[128] Foreign Currency and Risk Management - The company does not currently face significant foreign currency risk as most sales are denominated in U.S. dollars, with only sales in Japan denominated in Yen[193] - The company uses derivative financial instruments, primarily forward exchange contracts, to hedge against foreign currency exchange rate fluctuations[194] Seasonality - The company experienced seasonality in cost of revenue, with the highest increase in messaging volume typically occurring in the fourth quarter due to holiday season activity[185]