天润云(02167) - 2025 - 中期业绩

Financial Highlights Key Financial Data Revenue increased 13.8% to RMB 268.7 million, with net profit surging 98.9% to RMB 27.67 million, fueled by SaaS and AI product expansion | Metric | 2025 (RMB thousands) | 2024 (RMB thousands) | YoY Change | | :--- | :--- | :--- | :--- | | Revenue | 268,670 | 236,150 | 13.8% | | Gross Profit | 139,445 | 121,920 | 14.4% | | Gross Margin | 51.9% | 51.6% | 0.5% | | Profit Before Tax | 27,638 | 13,899 | 98.8% | | Profit for the Period | 27,671 | 13,910 | 98.9% | - The Board does not recommend an interim dividend for the six months ended June 30, 2025[4] Management Discussion and Analysis Business Review Tianrun Cloud actively reshapes the customer contact industry with an AI-first strategy, launching the Weiteng AI Agent Platform and deploying AI products to drive SaaS revenue growth - Generative AI (AIGC) and AI agent technology revolutions are reshaping the customer contact industry, with Tianrun Cloud committed to providing and cultivating AI digital employees for enterprises to enhance interaction efficiency and personalized experiences[5] - Tianrun Cloud adheres to an AI-first operating strategy, deeply integrating AI technology into products, services, and operations. The Weiteng AI Agent Platform, launched in 2024, integrates multiple foundational large models and has been successfully deployed in consumer electronics, retail, home appliances, and industrial equipment sectors[6] - In the first half of 2025, over one-third of new customers purchased the company's AI products, with scenario-based deployment of AI agents expected to accelerate[6] | Metric | H1 2025 | H1 2024 | YoY Change | | :--- | :--- | :--- | :--- | | SaaS Solution Revenue (RMB hundreds of millions) | 2.572 | 2.199 | 17.0% | | Share of Total Revenue | 95.7% | - | - | | SaaS Customers with ARR > RMB 10,000 | 1,357 | 1,316 | 3.1% | | SaaS Customer Retention Rate | 71.8% | 74.2% | -2.4% | | Net Retention Rate by Value | 108.0% | 100.3% | 7.7% | Market Trends and AI Strategy The company actively responds to AIGC and AI agent technology revolutions, integrating AI into products and services, launching the Weiteng AI Agent Platform to provide AI digital employees for enhanced customer interaction and personalized experiences - AI technology revolution is reshaping the customer contact industry, with Tianrun Cloud committed to providing AI digital employees for enterprises to enhance customer interaction effectiveness, personalized customization, and customer experience[5] - The company adheres to an AI-first operating strategy, deeply integrating AI technology into all products, services, and operational processes, and launched the Weiteng AI Agent Platform in 2024, integrating multiple foundational large models[6] SaaS Solution Performance SaaS solution revenue grew 17.0% to RMB 257.2 million, accounting for 95.7% of total revenue, with customer count increasing 3.1% and net retention rate by value rising to 108.0% | Metric | H1 2025 | H1 2024 | YoY Change | | :--- | :--- | :--- | :--- | | SaaS Solution Revenue (RMB hundreds of millions) | 2.572 | 2.199 | 17.0% | | Share of Total Revenue | 95.7% | - | - | | SaaS Customers with ARR > RMB 10,000 | 1,357 | 1,316 | 3.1% | | SaaS Customer Retention Rate | 71.8% | 74.2% | -2.4% | | Net Retention Rate by Value | 108.0% | 100.3% | 7.7% | - The company has established a broad, high-quality, and loyal customer base, covering various industries including technology, insurance, automotive, education, healthcare, consumer goods, and manufacturing[7] Business Overview Tianrun Cloud provides cloud-native customer contact solutions, delivered via SaaS and VPC models, to enable multi-channel interaction, intelligent sales, marketing, and customer service for enterprises - The company provides cloud-native customer contact solutions, built on a secure and reliable platform, empowering enterprises with multi-channel interactions for intelligent sales, marketing, and customer service functions[8] - Solutions are primarily offered through Software-as-a-Service (SaaS) and Virtual Private Cloud (VPC) models, developed by an in-house R&D team, ensuring high capacity and availability[8] SaaS Model The SaaS model allows customers to create customer contact functionalities without upfront software or hardware investment, offering flexible seat adjustments via public cloud deployment and recurring subscription fees - Cloud-native customer contact services delivered via the SaaS model require no upfront software or hardware investment from customers, offer flexible seat adjustments, and are provided on a recurring subscription basis[9] VPC Model The VPC model provides isolated private cloud solutions in a public cloud environment, primarily serving large state-owned enterprises and multinational corporations with stringent security requirements, offering highly customized customer contact functions on a project basis - The VPC model delivers solutions in a virtual private cloud, serving large state-owned enterprises and multinational corporations with strict security requirements, offering highly customized functionalities on a project basis[10] Other Services and Product Sales The company also generates revenue by providing services and selling complementary products, primarily telecommunications equipment, to meet the specific needs of existing customers - Other revenue sources include providing services and selling complementary products, primarily telecommunications equipment, to meet the specific requirements of existing customers[11] Our Products Tianrun Cloud offers intelligent customer contact solutions and AI agent & ContactBot solutions, leveraging AI to significantly enhance human agent efficiency, customer interaction experience, and automate business processes - The company provides intelligent customer contact solutions and AI agent & ContactBot solutions, designed to empower customers with efficient interactions across various business scenarios[12] Intelligent Customer Contact Solutions This solution, through AI-native transformation, provides human agents with intelligent tools such as conversation record extraction, answer optimization, sentiment recognition, intent analysis, and conversation summary generation, significantly improving communication efficiency and service quality - Intelligent customer contact solutions are fully upgraded, empowering full-channel customer service, call centers, and intelligent work orders with AI-native transformation capabilities[13] - Key advancements in AI-powered agents include: intelligent extraction of conversation records, one-click answer optimization, real-time monitoring of customer sentiment, automatic analysis of conversation intent, and rapid generation of conversation summary abstracts[13] AI Agent and ContactBot Solutions In 2025, the company further upgraded its ContactBot solution by integrating AI agents, enabling precise recognition of complex intents, multi-turn conversations, end-to-end business process automation, seamless human agent handover when issues are unresolved, and continuous learning and optimization - In 2025, the company upgraded its ContactBot solution by integrating AI agents, transforming it into an intelligent conversational product capable of understanding customer intent, engaging in natural multi-turn dialogues, and guiding customers through end-to-end business processes[14] - Core capabilities include: precise recognition of complex intents and multi-turn conversations, end-to-end business process automation (integrating with CRM,