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Willis Towers Watson(WTW) - 2025 Q3 - Quarterly Report

Revenue Performance - Revenue for the three months ended September 30, 2025, was $2.288 billion, a decrease of $1 million compared to the same period in 2024, with organic revenue growth of 5%[141] - For the nine months ended September 30, 2025, revenue was $6.772 billion, down $123 million or 2% from $6.895 billion in 2024, with organic revenue growth also at 5%[141] - HWC segment revenue for the three months ended September 30, 2025 was $1.261 billion, a decrease of 5% compared to $1.328 billion in 2024, with organic revenue growth of 4%[154] - R&B segment revenue for the three months ended September 30, 2025 was $1.007 billion, a 7% increase from $940 million in 2024, with organic revenue growth of 6%[161] - HWC segment revenue for the nine months ended September 30, 2025 was $3.606 billion, an 8% decrease from $3.924 billion in 2024, with organic revenue growth of 4%[157] - R&B segment revenue for the nine months ended September 30, 2025 was $3.081 billion, a 6% increase from $2.897 billion in 2024, with organic revenue growth of 6%[164] - The company reported a constant currency revenue change of 5% for the three months ended September 30, 2025, compared to the same period in 2024[228] - For the nine months ended September 30, 2025, reported revenue decreased by $123 million, or 2%, while organic revenue grew by 5%[232] Income and Profitability - Income from operations for the three months ended September 30, 2025, was $418 million, compared to a loss of $766 million in the same period of 2024[140] - Net income attributable to WTW for the three months ended September 30, 2025, was $304 million, a decrease of 73% from $1.134 billion in 2024[140] - Income from operations for the nine months ended September 30, 2025 was $1.2 billion, an increase of $1.5 billion compared to a loss of $274 million for the same period in 2024[177] - Net income attributable to WTW for the nine months ended September 30, 2025 was $870 million, an increase of $2.2 billion compared to a net loss of $1.3 billion for the same period in 2024[183] - Adjusted operating income for the three months ended September 30, 2025, increased to $467 million from $414 million for the same period in 2024[236] - Adjusted EBITDA for the three months ended September 30, 2025, was $515 million, compared to $479 million for the same period in 2024[240] - Adjusted diluted earnings per share for the three months ended September 30, 2025, increased to $3.07 from $2.77 in the prior year[243] - The net income margin for the three months ended September 30, 2025, was 13.4%, compared to a loss margin of (73.0)% in the prior year[239] Costs and Expenses - Total costs of providing services for the three months ended September 30, 2025, were $1.870 billion, compared to $3.055 billion in 2024, reflecting a significant reduction in impairment costs[140] - Salaries and benefits for the three months ended September 30, 2025 were $1.4 billion, an increase of 1% from $1.383 billion in 2024, representing 62% of revenue[167] - Other operating expenses for the three months ended September 30, 2025 decreased to $352 million from $419 million in 2024, a reduction of 16%[169] - Total costs of providing services for the three months ended September 30, 2025 were $1.9 billion, a decrease of 39% from $3.1 billion in 2024[166] Cash Flow and Financing - Cash flows from operating activities were $1.0 billion for the nine months ended September 30, 2025, compared to $913 million for the same period in 2024[195] - Cash flows from investing activities for the nine months ended September 30, 2025 were $530 million, compared to cash flows used in investing activities of $230 million for the same period in 2024[197] - Cash flows used in financing activities for the nine months ended September 30, 2025 were $1.3 billion, including share repurchases of $1.3 billion and dividend payments of $269 million[199] - The company repurchased $1.3 billion of outstanding shares during the nine months ended September 30, 2025, with authorization to repurchase an additional $1.6 billion[187] - Total cash dividends paid during the nine months ended September 30, 2025, amounted to $269 million, with a quarterly cash dividend of $0.92 per share approved in August 2025[211] - Free cash flow for the nine months ended September 30, 2025, increased to $838 million from $724 million in 2024, driven by operating margin expansion[255] Debt and Capitalization - Total debt as of September 30, 2025 was $5.313 billion, with long-term debt of $4.763 billion and current debt of $550 million[201] - The capitalization ratio at September 30, 2025 was 40.7%, compared to 40.1% at December 31, 2024[201] - The board of directors approved a total increase of $2.5 billion to the existing share repurchase program, bringing the total authorization to $11.7 billion since April 20, 2016[208] - As of September 30, 2025, approximately $1.6 billion remained on the current repurchase authority, with a maximum of 4,752,506 shares eligible for repurchase at a closing price of $345.45[209] Economic Environment and Market Conditions - The company experienced a softening market, which generally leads to downward pressure on commission revenue and can adversely impact revenue and operating margins[130] - The ongoing economic environment includes uncertainties such as inflation, interest rate fluctuations, and geopolitical tensions, which could negatively affect business operations and financial conditions[135] Taxation - The effective tax rate for the nine months ended September 30, 2025 was 12.0%, compared to 15.6% for the same period in 2024[181] - The U.S. GAAP tax rate for Q3 2025 was 19.7%, up from 16.1% in Q3 2024, while the nine-month rates were 12.0% and 15.6% respectively[252] - Adjusted income tax rates for Q3 2025 were 22.4%, compared to 19.7% in Q3 2024, reflecting a higher rate due to geographical profit distribution[253] - The adjusted income taxes for the nine months ended September 30, 2025, were $247 million, compared to $235 million in 2024[250] Strategic Focus - The company is focused on developing technology, data, and analytic solutions to enhance service quality and meet client needs amid increased competition[132] - The company experienced lower marketing expenses and decreased office and technology expenses, contributing to improved adjusted operating income[236] Non-GAAP Measures - Non-GAAP measures are used to provide a clearer picture of the company's core operating results, including adjusted operating income and free cash flow[221]