Financial Performance - In 2021, AEON Stores (Hong Kong) reported a decline in revenue and gross profit due to intensified competition and the impact of COVID-19 variants on retail sales[32]. - Hong Kong business revenue decreased by 7.7% to HKD 4,516.2 million, with a loss of HKD 184.1 million compared to a profit of HKD 62.3 million in the previous year[44]. - In China, revenue declined by 0.6% to HKD 5,038.7 million, with a loss of HKD 265.0 million compared to a loss of HKD 73.0 million in the previous year[46]. - The group's total revenue for 2021 decreased by 4.1% to HKD 9,554.9 million compared to HKD 9,961.9 million in 2020, with a maintained gross profit margin of 28.9%[49]. - The group recorded a loss attributable to equity holders of HKD 470.0 million for the year, an increase from a loss of HKD 36.8 million in 2020[49]. Expansion and Store Openings - The company successfully opened six new supermarkets in 2021, aligning with its expansion plans in the Greater China region[32]. - The group opened 6 new supermarkets during the year and launched the fourth AEON STYLE store in Yau Tong in February 2022[46]. - The group plans to open 2 new supermarkets in the second half of 2022 while closing 1 store in Dongguan to improve operational efficiency[49]. - AEON is committed to a strategy of stable annual new store openings to expand its business footprint[34]. Digital Transformation and E-commerce - AEON plans to improve its digital capabilities and expand its product categories on the AEON APP to boost offline sales[33]. - The group partnered with foodpanda mall to enhance online sales, offering a variety of products including Topvalu food and HÓME CÓORDY home goods[43]. - The group aims to enhance operational efficiency through the introduction of Mobile Assistant and self-checkout systems to improve service quality[46]. - The company aims to enhance customer experience through digital transformation and the optimization of customer relationship management via the AEON App[49]. Environmental Sustainability - Aeon reported a total carbon dioxide emission of 612 tons from direct sources, primarily from kitchens and factories in its stores for the year 2021[80]. - Indirect carbon dioxide emissions from electricity consumption in stores amounted to 124,242 tons in 2021[81]. - Aeon recycled a total of 3,249 tons of food waste for reuse in 2021, converting it into animal feed, electricity, and compost[83]. - The company collected 93.1 tons of used cooking oil for recycling into biodiesel products in 2021[84]. - The company aims to reduce greenhouse gas emissions from all business activities to achieve a low-carbon society[73]. Employee and Workforce Management - As of December 31, 2021, the company employed approximately 9,800 employees, with 2,600 males and 7,200 females[95]. - The average employee turnover rate for the year was 5.8%, with male turnover at 6.5% and female turnover at 5.5%[98]. - The company reported a total of approximately 2,300 workdays lost due to occupational injuries during the reporting year[103]. - The average training hours completed per employee were 2.1 hours for males and 1.9 hours for females[115]. - The company has established various training programs, including a basic education program for new employees and an internal certification system for specific roles[107][108]. Corporate Governance - The board consists of 12 members, including 4 executive directors, 4 non-executive directors, and 4 independent non-executive directors, meeting the requirement of one-third independent directors as per listing rules[163]. - The company confirmed full compliance with the corporate governance code throughout the year ending December 31, 2021[161]. - The board has established committees with defined responsibilities to oversee various aspects of the company's operations and strategy[165]. - The company has adopted a diversity policy for board members, considering factors such as gender, age, cultural background, and professional experience to enhance performance and sustainability[164]. - The company has implemented measures to ensure compliance with listing rules and regulations regarding director appointments[182]. Community Engagement and Social Responsibility - The company donated approximately HKD 2.0 million to various charitable organizations benefiting the elderly, youth, and disabled individuals through the "AEON Happy Yellow Receipt" program[134]. - The company provided food donations valued at HKD 1.4 million to food banks operated by charitable organizations to assist low-income families[135]. - The company contributed approximately HKD 390,000 to the AEON Scholarship Program for high school and university students during the year[135]. Supply Chain and Product Safety - The company maintains a strong commitment to supply chain management, ensuring safe food and reliable products to meet customer needs[123]. - The company has established a department to review supplier backgrounds to ensure compliance with product safety regulations[124]. - The percentage of recalled products due to safety and health reasons during the reporting year was less than 0.00005%[126]. - Approximately 2,000 complaints related to products and services were received during the reporting year, with 58% resolved without charge, 26% through exchanges or refunds, and 16% through other means[128].
永旺(00984) - 2021 - 年度财报