2022-04-25 22:54Financial Performance - Operating income reached RMB 319.107 billion, an increase of 11.37% year-on-year[4] - Net profit attributable to shareholders was RMB 76.170 billion, up 18.65% year-on-year[4] - Total assets amounted to RMB 12.59 trillion, growing by 10.87% compared to the end of the previous year[4] - Customer deposits reached RMB 11.35 trillion, an increase of 9.62% year-on-year[4] - The loan-to-deposit ratio improved by 1.65 percentage points year-on-year, reaching 56.84% at the end of 2021[56] - The non-performing loan ratio improved to 0.82%, a decrease of 0.06 percentage points from the end of the previous year[4] - Net profit for 2021 was RMB 76,532 million, up from RMB 64,318 million in 2020, reflecting a year-on-year increase of 18.3%[61] - Total customer loans reached RMB 6.45 trillion by the end of 2021, with a year-on-year growth of 12.91%[54] Customer Base and Services - The bank serves over 600 million individual customers[16] - The bank has nearly 40,000 business outlets[17] - The balance of inclusive small and micro enterprise loans reached RMB 960.602 billion, representing over 14% of total loans[2] - The bank's personal customer base grew to 637 million, with assets under management (AUM) reaching RMB 12.53 trillion, a year-on-year increase of 11.40%[161] - Personal deposits surpassed RMB 1 trillion, marking a growth of 10.45% from the previous year[161] - Over 1.71 million micro and small enterprises received financial support, addressing urgent financing needs through online loan services[85] Technology and Digital Transformation - Investment in information technology was RMB 10.030 billion, up 11.11% year-on-year, accounting for 3.15% of operating income[2] - The focus on digital transformation is expected to significantly enhance customer service experience by leveraging data to attract and retain customers[26] - The bank is advancing its technology capabilities with the launch of a new generation personal business core system and the development of an AI platform[85] - The bank has implemented a comprehensive digital risk control system to optimize credit processes and enhance customer experience[165] - The company invested over RMB 27.2 billion in technology over the past three years, accounting for more than 3% of its operating income, to drive digital transformation[77] Risk Management - The bank has implemented a comprehensive risk management system to ensure prudent operations[15] - The company is enhancing its risk management and internal control mechanisms to ensure alignment with high-quality development objectives[25] - The maximum single customer loan ratio was 18.72%, down from 23.21% in 2020, indicating improved risk management[69] - Credit impairment losses decreased to RMB 46.64 billion, down RMB 3.76 billion or 7.46% year-on-year, reflecting improved asset quality[122] Strategic Goals and Initiatives - The company aims to drive high-quality development through six strategic initiatives: technology empowerment, customer deepening, intermediate income expansion, talent strengthening, risk control, and collaborative development[25] - The bank's strategic goals include deepening reforms and accelerating digital transformation[18] - The company plans to enhance support for advanced manufacturing, strategic emerging industries, and small and micro enterprises in 2022[94] - The bank aims to build a first-class green inclusive bank, focusing on sustainable finance during the 14th Five-Year Plan period[86] Awards and Recognition - The company was recognized as the "Best Retail Bank" in the Asia-Pacific region[52] - The company received the "Best ESG Practice Listed Company" award, highlighting its commitment to sustainable practices[52] - The company was awarded the "Outstanding Risk Control Management Award," emphasizing its effective risk management strategies[52] Sustainable Development and Social Responsibility - The bank is committed to supporting the real economy and enhancing customer service capabilities[15] - The bank focuses on four key areas: inclusive finance, wealth finance, industrial finance, and green finance[15] - The bank's corporate culture emphasizes social responsibility and the core values of dedication, accountability, and progress[46] - The bank has been rated A in the MSCI ESG rating, reflecting its commitment to responsible banking and green finance initiatives[79] Financial Investments and Asset Management - Financial investments increased by RMB 434.97 billion, growing 11.09% year-on-year, contributing to the overall asset growth[126] - The bank's investments in financial assets measured at fair value through profit or loss increased to RMB 750,597 million, representing 17.26% of total financial investments[139] - The balance of personal wealth management products reached CNY 860.328 billion, with fund sales amounting to CNY 188.210 billion, of which non-monetary funds accounted for CNY 168.799 billion, a year-on-year increase of 30.68%[178] Customer Loans and Credit - Personal loans totaled RMB 3,756,153 million, reflecting a growth of 15.44% year-over-year, with personal consumption loans increasing by 12.82% to RMB 2,665,930 million[131] - The bank's personal consumer loans reached CNY 2.67 trillion, an increase of CNY 302.93 billion, representing a growth of 12.82%[190] - The personal housing loan balance reached CNY 2.17 trillion, with an increase of CNY 248.25 billion, reflecting a growth of 12.92%[190] Equity and Capital Structure - The bank's total equity amounted to RMB 795,549 million, reflecting an increase of RMB 1,226.19 million or 18.22% year-on-year, primarily due to retained earnings and other reserves[152] - The capital adequacy ratio increased to 14.78%, up 0.90 percentage points from the previous year[96] Market Expansion and Future Plans - The bank plans to enhance its market expansion strategies and invest further in technology and marketing to support high-quality development[120] - The bank aims to transform into a data-driven, channel-coordinated, and efficient new retail bank[14]