2023-03-24 16:00Financial Performance - Operating income for 2022 was RMB 344,783 million, an increase of 4.08% compared to RMB 331,253 million in 2021[74]. - Net profit reached RMB 139,294 million, reflecting a 15.28% increase from RMB 120,834 million in the previous year[74]. - The net cash flow from operating activities surged to RMB 570,143 million, a remarkable increase of 213.18% from RMB 182,048 million in 2021[74]. - Basic earnings per share rose to RMB 5.26, up 14.10% from RMB 4.61 in 2021[74]. - The average return on total assets for shareholders increased to 1.42%, up by 0.06 percentage points from 1.36% in 2021[74]. - The average return on equity for ordinary shareholders was 17.06%, an increase of 0.10 percentage points compared to 16.96% in 2021[74]. - The liquidity indicators met regulatory requirements, with a statutory deposit reserve ratio of 7.5% for RMB and 6% for foreign exchange[75]. Loan and Deposit Growth - As of the end of the reporting period, the company's retail loan total was CNY 31,097.37 billion, an increase of 5.74% year-on-year, accounting for 54.36% of total loans, a decrease of 1.64 percentage points from the previous year[7]. - The company's customer deposit balance reached CNY 4,318.69 billion, an increase of 9.49% compared to the end of the previous year[11]. - The average daily balance of customer deposits was CNY 4,259.20 billion, up 13.10% year-on-year, with a current account proportion of 60.55%, down 1.74 percentage points[11]. - In 2023, the company plans to increase loans and advances by approximately 10% and customer deposits by around 11%, maintaining a stable growth trend in deposits and loans[79]. Asset Quality and Risk Management - The company's asset quality remained stable despite challenges from economic slowdown and real estate market adjustments, with ongoing enhancements to risk management capabilities[8]. - The company's non-performing loan ratio for real estate was 3.99%, an increase of 2.60 percentage points year-on-year[3]. - The company's retail non-performing loans (excluding credit cards) amounted to CNY 123.61 billion, with a non-performing loan ratio of 0.56%, up 0.07 percentage points year-on-year[8]. - The company will continue to enhance its risk management framework and improve the monitoring of loan quality throughout the entire lifecycle of clients[8]. - The company emphasized a comprehensive risk management framework to enhance risk management capabilities in a complex economic environment[41]. Green Finance and Sustainability - The company is committed to developing green financial services to support national carbon peak and neutrality targets[158]. - In 2022, the company issued a total of 165 billion yuan in green bonds domestically and 4 billion USD in green bonds internationally, ranking first among national small and medium-sized banks in green debt financing tools underwriting[85]. - The company's green loan balance reached CNY 355.36 billion, an increase of CNY 91.52 billion, or 34.69%, compared to the previous year[113]. - The company issued carbon reduction loans totaling CNY 18.72 billion to 181 projects, with a weighted average interest rate of 3.58%, resulting in an annual carbon reduction of 3.64 million tons of CO2 equivalent[113]. - The company’s investment in green bonds reached CNY 28.06 billion, contributing to its commitment to ESG principles[114]. Digital Transformation and Innovation - The company is actively involved in digital transformation, with Zhang Jian serving as the Chief Digital Officer, indicating a focus on technological advancement[178]. - The company emphasizes innovation-driven development through digital transformation and enhancing financial technology capabilities to empower customer service[79]. - The company has launched innovative products and services widely accepted in the market, including multi-functional debit and credit cards, wealth management services, and online banking solutions[106]. - The company reported a significant increase in user engagement, with a year-over-year growth of 25% in active users[181]. - The company plans to enhance its digital marketing efforts, aiming for a 40% increase in online sales by the end of the fiscal year[184]. Governance and Leadership - The company’s governance structure has seen changes with the appointment of new directors and the resignation of others, reflecting ongoing adjustments in leadership[143]. - The company has a diverse board with members holding various significant positions in other financial institutions, enhancing its governance structure[177]. - The company’s chairman, Miao Jianmin, has extensive experience in the insurance and financial sectors, previously holding key positions in major insurance companies[177]. - The company has appointed independent non-executive directors with extensive experience in finance and management, enhancing governance[180]. - The board has approved a dividend increase of 5% per share, reflecting strong financial performance and commitment to shareholder returns[183]. Customer Service and Community Engagement - The company conducted 76,464 consumer rights protection reviews, achieving a coverage rate of 100% for products and services, with a review opinion acceptance rate of 98%[98]. - The "Elderly Exclusive Line" service assisted 49,000 elderly customers with a satisfaction rate of 97.84%[124]. - The company invested 50.90 million yuan in direct assistance projects in Yunnan's Wuding and Yongren counties, focusing on education, healthcare, and living conditions[129]. - The company has established 48 assistance projects to support rural revitalization efforts[129]. - The company has provided financial services to 197 employees' family members facing difficulties due to illness, with a total assistance amount of CNY 1.1531 million[102].