Financial Performance and Risk Management - The delinquency ratio for Shinhan Bank was 0.24% as of December 31, 2020, 0.19% as of December 31, 2021, and 0.21% as of December 31, 2022[40]. - Shinhan Bank's net interest margin increased to 1.85% in 2022 from 1.62% in 2021 due to increases in the base interest rate by the Bank of Korea[46]. - The Bank of Korea raised the base interest rate from 1.00% to 3.50% between January 2022 and January 2023, with potential further increases in 2023[48]. - The Korean economy faces significant risks including sluggish domestic consumption, rising household debt, and potential declines in productivity due to aging demographics[39]. - The company has significant exposure to small- and medium-sized enterprises, which may lead to deterioration in asset quality if these enterprises face financial difficulties[33]. - The company may incur losses from counterparty exposures and market fluctuations affecting its investments and trading activities[33]. - Risks associated with COVID-19 include increased defaults on loan payments and potential impairments in the fair value of investments[65]. - The company is continuously assessing the impact of COVID-19 on its asset portfolio, indicating potential future special provisions for credit losses[64]. - The company faces significant market risks, including interest rate, foreign exchange, and bond and equity price risks, which could adversely affect financial condition[79]. - The company has implemented risk management systems to mitigate market risks, but predicting economic changes remains challenging[79]. - The company has maintained capital adequacy ratios in excess of the required regulatory minimum levels, but future compliance is uncertain due to potential increases in risky assets and provisioning expenses[67]. - The company faces increasing pricing competition for deposit products, which may impact funding costs and operational results[75]. Competition and Market Dynamics - Competition in the Korean financial services industry is intense, with Shinhan Bank focusing on stable asset growth based on quality credit[44]. - Shinhan Card faces intense competition from monoline credit card companies, banks, and fintech firms, with significant investments in marketing to acquire high-quality customers[49]. - The financial services sector in Korea is experiencing consolidation, with significant mergers and acquisitions, potentially increasing competition for Shinhan Card[52]. - The introduction of the MyData service allows for increased competition between traditional financial institutions and fintech firms, particularly in asset management services[59]. - Regulatory reforms, including Basel III capital requirements, have imposed stricter guidelines on financial institutions, affecting competition dynamics[60]. - The launch of open banking services in October 2019 has enabled customers to access multiple banking services, increasing competition among banks and fintech companies[57]. - The Financial Services Commission is expected to launch a government-led platform for comparing loan products in May 2023, intensifying competition in the lending market[59]. - Shinhan Card's revenue growth is challenged by the maturing credit card industry and increased competition from non-financial companies like Kakao Pay and Naver Pay[109]. Regulatory Environment and Compliance - The minimum common equity Tier I capital adequacy ratio required is 4.5%, with a Tier I capital adequacy ratio of 6.0% and a total capital (BIS) ratio of 8.0%[66]. - The liquidity coverage ratio was temporarily lowered from 100% to 85% in April 2020 due to COVID-19, with a gradual restoration plan to reach 100% by the third quarter of 2023[74]. - The Financial Services Commission may impose penalties if capital adequacy ratios fall below required levels, which could include suspension or revocation of business licenses[71]. - The Basel III standards require a minimum liquidity coverage ratio of 100%, which was fully implemented as of January 1, 2019[74]. - The company is subject to the Financial Consumer Protection Act, which strengthens consumer rights and imposes stricter compliance requirements on financial product distributors[151]. - The company faces potential litigation and regulatory scrutiny due to the evolving nature of cyber security threats and financial scams[144]. Strategic Initiatives and Acquisitions - Shinhan Financial Group has made strategic acquisitions, including a 100% stake in Orange Life Insurance and a 96.8% stake in Neoplux Co., Ltd.[53]. - The integration of acquired companies, such as Orange Life Insurance and Neoplux, is expected to generate synergies but poses risks related to successful integration and increased expenses[119]. - The company has made significant investments, including a W660 billion capital contribution to Shinhan Securities to strengthen its non-banking businesses[115]. - The company has established a new mid-term strategy called 'F.R.E.S.H. 2020s', focusing on solid fundamentals, resilience, integrated digital ecosystems, sustainability, and talent management[210]. Cybersecurity and Fraud Prevention - The company has implemented an ISO 27001-certified security management system across all subsidiaries, enhancing compliance with international information security standards[141]. - The company has set aside W10 billion for cyber security breach insurance related to its banking business, W3 billion in total for other operations, and W1 billion per incident for its securities investment business[141]. - The company has established a new information security lab to develop technical capabilities for responding to the latest cyber threats[141]. - The company has experienced a rise in voice phishing scams, necessitating the establishment of fraud detection systems to identify questionable transactions[145][146]. - The company has made substantial investments in cyber security measures, including employee training and advanced security infrastructure[141]. Economic and Geopolitical Risks - The Korean economy is highly dependent on global economic conditions, with potential adverse effects from geopolitical risks and trade tensions[180]. - Tensions with North Korea could adversely affect the bank's business and share prices due to potential military and political instability in the region[184]. - Shinhan Bank engages in limited lending activities related to Russia, which may expose the bank to legal and reputational risks due to ongoing sanctions[179]. - The bank has ceased processing Euro-denominated transactions with Iranian businesses since August 2017, following changes in U.S. sanctions[178]. Customer Base and Market Position - The company is the second largest financial services provider in Korea, with consolidated total assets as of December 31, 2022[205]. - The company operates the second largest banking business and the largest credit card business in Korea, measured by consolidated total bank assets and total credit purchase volume in 2022, respectively[205]. - As of December 31, 2022, the company serves approximately 19 million active customers, the largest customer base in Korea[207]. - Over 80% of the company's revenues have historically been derived from Korea, with a global network of 248 offices in various countries[207].
Shinhan Financial Group(SHG) - 2022 Q4 - Annual Report