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solarwinds(SWI) - 2022 Q4 - Annual Report

Cybersecurity and Data Privacy - The company was a victim of a cyberattack on its Orion Software Platform and internal systems on December 14, 2020, referred to as the "Cyber Incident" [81] - The Cyber Incident has led to several lawsuits and an ongoing SEC investigation, which could result in significant costs and impact the company's financial condition and stock price [100] - The company has incurred significant costs related to the Cyber Incident, including investigations and remediation efforts, which are expected to continue [97] - The Cyber Incident has adversely affected the company's reputation, customer relations, and may lead to deferred or canceled customer agreements [96] - The company is subject to various global data privacy and security regulations, which could result in additional costs and liabilities [89] - The company has experienced increased costs for cybersecurity insurance as a result of the Cyber Incident, which may continue to rise [98] - The company maintains that its disclosures and internal controls were appropriate, despite the SEC's preliminary determination to recommend enforcement action [100] - The company is heavily dependent on its technology infrastructure, and any future cyberattacks could further compromise its systems and customer data [92] - The company has deployed significant resources as part of its "Secure by Design" plan to enhance cybersecurity measures [99] - The company is currently incurring legal expenses related to ongoing investigations and anticipates significant costs that may not be covered by insurance, potentially impacting its financial condition and operations [102] - The company is subject to various data privacy laws that could impact its marketing practices and increase costs if compliance is required [113] - Recent investigations revealed that a cyber incident involved unauthorized access to email accounts containing personal information, potentially harming the company's reputation and customer trust [158] - Compliance with evolving data protection laws, such as the GDPR, may impose significant costs and operational challenges [160] - The regulatory framework for data protection varies significantly across jurisdictions, increasing compliance costs and potential liabilities [161] - The company may face reputational harm and loss of customer confidence if it fails to adequately protect personal data [160] Financial Performance and Revenue - The company expects fluctuations in quarterly revenue and operating results due to various factors, making future performance difficult to predict [107] - A significant portion of the company's revenue is recurring, and any decline in maintenance or subscription renewals could harm future operating results [118] - The company is focused on increasing sales to existing customers and attracting new customers, which is essential for revenue growth [115] - The success of the company's digital marketing initiatives is critical for capturing high-quality sales leads, and any failure in this area could adversely affect revenue growth [111] - The company is undergoing a shift from perpetual licenses to subscription models, which may lead to variations in revenue recognition timing [117] - The company plans to expand its sales force both domestically and internationally to drive revenue growth, but may face challenges in hiring and retaining qualified personnel [116] - Customer retention rates may decline due to factors such as satisfaction levels, pricing, and competitive offerings, potentially impacting revenue [119] - The company has experienced growth in recent years, but effective management of this growth is critical to maintaining customer satisfaction and financial performance [132] - The company’s financial outlook is based on management estimates and is subject to significant uncertainties, which may lead to material variations from actual results [135] - The success of new products and enhancements is uncertain, with potential challenges in market acceptance and competition affecting financial results [140] International Operations and Market Risks - The company has international operations in multiple countries, including the UK, Canada, and Germany, and plans to continue expanding internationally [120] - The company faces risks associated with international operations, including political instability and compliance costs, which could adversely affect financial performance [121] - Research and development activities are conducted internationally, with some coding outsourced to vendors in Ukraine, which may be impacted by geopolitical conflicts [122] - The company faces risks related to economic conditions, including the impact of the COVID-19 pandemic and geopolitical tensions, which may affect IT spending and demand for products [143] - The company operates in a highly competitive market, facing challenges from larger competitors with greater resources and established customer bases [126] - The company relies on U.S. federal government contracts for a significant portion of on-premises license sales, which can be unpredictable and subject to budgetary constraints [137] Corporate Governance and Structure - The Sponsors beneficially owned 68.9% of the company's common stock as of December 31, 2022, allowing them significant influence over operations and business strategy [213] - The company does not intend to pay dividends on its common stock, opting to retain earnings for business operations and expansion [209] - The trading price of the company's common stock has been volatile, influenced by factors such as new product announcements and changes in customer perception [199] - The company is a controlled entity under NYSE rules, with Sponsors owning a majority of the voting power, allowing exemptions from certain corporate governance requirements [222] - The company has a classified board of directors with staggered terms, which could hinder stockholder efforts to change board membership [211] - The company has the right to amend bylaws to prevent unsolicited takeovers, which may inhibit potential acquirers [215] - The company’s restated charter designates the Delaware Court of Chancery as the exclusive forum for certain disputes, potentially limiting stockholders' options [221] - The company may face conflicts of interest due to relationships between its directors and the Lead Sponsors [215] Debt and Financial Obligations - As of December 31, 2022, the company's total indebtedness was $1.2 billion, with $130 million available for additional borrowing under credit facilities [180] - The net interest expense for the years ended December 31, 2022, 2021, and 2020 was approximately $83.4 million, $64.5 million, and $75.9 million, respectively [180] - The company is subject to a financial covenant requiring that its first lien net leverage ratio cannot exceed 7.40 to 1.00 when borrowings exceed 35% of the aggregate commitments under the revolving credit facility [183] - The company has substantial indebtedness, which could limit its ability to react to changes in business conditions and restrict strategic acquisitions [181] - Borrowings under credit facilities are subject to variable interest rates, exposing the company to interest rate risk [187] - The company may face increased tax liabilities due to complex tax laws and potential changes in tax regulations [198] - The company is subject to various tax obligations across multiple jurisdictions, which could lead to material assessments and penalties [197] - The company may incur significant liabilities if the N-able spin-off is determined to be a taxable transaction, affecting financial results [225] Spin-off and Operational Challenges - On July 19, 2021, the company completed the spin-off of its managed service provider business, N-able, into a separately traded public company, resulting in no longer consolidating N-able's financial results [82] - The spin-off of N-able may not achieve anticipated benefits, potentially disrupting the company's business and financial condition [224] - The company may face challenges in attracting and retaining employees post-separation from N-able, impacting its operational effectiveness [224] - The separation agreements with N-able include indemnity obligations that could lead to substantial liabilities for the company [228] - The IRS could challenge the tax-free status of the N-able spin-off, leading to unexpected tax liabilities for the company and its shareholders [226] - The company may not successfully achieve its operational objectives post-separation, which could affect its market position [224]