
Market and Economic Risks - The company operates in highly competitive markets, which could impede growth and negatively impact results of operations [19]. - Interest rates have increased significantly during 2022 and 2023, leading to a decrease in the value of fixed income securities held by the company [157]. - Economic downturns and adverse conditions could lead to reduced policy sales and increased claims, negatively impacting growth and profitability [195]. - The exit of the United Kingdom from the European Union could adversely affect the company's business operations [20]. - The mortgage business is significantly impacted by interest rates, with a rapid series of interest rate increases by the Federal Reserve in 2022 and 2023 leading to lower revenue and profitability [223]. Investment and Financial Risks - A portion of the company's assets are illiquid, creating uncertainty in valuing such assets and limiting the ability to sell at favorable prices [19]. - The company's investment portfolio is subject to various risks, including market volatility and potential defaults, which could reduce net investment income [157]. - The company may need to raise additional capital in the future, but there is no assurance that such capital will be available on acceptable terms [19]. - The company is exposed to various risks including credit risk, market risk, interest rate risk, credit spread risk, call and redemption risk, and refinancing risk, which may adversely affect asset values and financial condition [241]. - Recent increases in interest rates have led to unrealized losses on certain investments, negatively impacting business results and increasing borrowing costs [243]. Regulatory and Compliance Risks - The company faces risks associated with regulatory compliance, which could increase costs and affect business models [20]. - The insurance subsidiaries must comply with minimum capital and surplus requirements, which could restrict dividend distributions and impact financial resources [262]. - Compliance with extensive laws and regulations may increase costs and limit the company's ability to pursue business opportunities [279]. - Increased regulatory scrutiny in the financial services industry may result in adverse effects from legal proceedings, including fines and penalties [288]. - The mortgage business is subject to increased regulatory scrutiny from the CFPB, which may raise administrative and compliance costs significantly [285]. Operational Risks - The company is exposed to risks related to cybersecurity attacks and information system failures, which could disrupt business operations [19]. - The performance of the company's investment portfolio is highly dependent on the skills of investment professionals, and the loss of key individuals could adversely affect performance [162]. - The insurance business relies on independent distributors for product sales, and loss of these relationships could materially affect revenue and operations [170]. - The insurance subsidiaries face challenges in launching and integrating new insurance programs, which may not achieve necessary market penetration for profitability [189]. - Third-party vendors may not perform as expected, leading to operational difficulties and increased costs [212]. Insurance and Claims Risks - The company's insurance subsidiaries' actual claims losses may exceed their reserves, potentially requiring the establishment of additional reserves [19]. - The insurance subsidiaries face risks from potential increases in reinsurance costs or unavailability, which could require them to bear more risk [175]. - Failure to accurately and timely pay claims could lead to regulatory actions and damage the company's reputation, adversely affecting financial performance [176]. - The insurance subsidiaries are expanding into new lines of business and geographic markets, which may involve significant risks and uncertainties, including potential failure to achieve profitability targets [179]. - Emerging claim and coverage issues may adversely affect the insurance subsidiaries' business, potentially extending coverage beyond underwriting intent or increasing claims [181]. Reputation and Brand Risks - The insurance subsidiaries face risks related to brand reputation, which could adversely affect customer acquisition and operational results [197]. - Negative publicity could lead to a decrease in customer visits to platforms and an increase in customer acquisition costs [198]. - The ability to attract and retain qualified personnel is critical for the success of the insurance subsidiaries, with potential challenges in maintaining competitive compensation [186]. - Maintaining high service levels is essential, as any decline could harm reputation and financial performance [190]. - The company is involved in a class action lawsuit alleging violations of the Consumer Protection Act, which could divert management resources and incur significant expenses [289]. Capital and Liquidity Risks - The ability to service debt obligations is contingent on financial performance, which may be impacted by external economic conditions [201]. - Insufficient cash flows could lead to liquidity issues, forcing the company to delay investments or alter its dividend policy [202]. - The company maintains reserves for potential loan repurchase or indemnification losses, but there is no assurance that these reserves will be sufficient to cover future claims [235]. - The company’s mortgage business is exposed to claims from borrowers and investors, which could arise from alleged breaches or errors, potentially impacting financial results [236]. - The company may face challenges in obtaining sufficient capital for financing as it expands operations, which could affect mortgage loan production activities [231].