Target Pilots GenAI-Powered Chatbot Designed for Store Staffers

Target is piloting a generative artificial intelligence (AI)-powered chatbot that answers store staffers’ questions about on-the-job processes.The retailer is piloting the Store Companion chatbot at about 400 stores and plans to roll it out to nearly all of its almost 2,000 stores by August, Target said in a Thursday (June 20) press release.“Generative AI is game-changing technology and Store Companion will make daily tasks easier and enable our team to respond to guests’ requests with confidence and effici ...