Yiren Digital's First ESG Report Highlights at a Glance

Core Insights - Yiren Digital Ltd. has released its first ESG report, emphasizing its commitment to environmental sustainability and social responsibility through its mission of "Better Lives Through Digital Innovation" [1] Technological Innovation Enhances Customer Experiences - The company has implemented a business strategy of "AI + Diversified Scenarios" and launched the "AI Lab" program, resulting in over 2.1 million intelligent customer services in 2023, leading to high customer satisfaction rates: 94% for financial services, 96% for insurance brokerage, and 95% for consumption and lifestyle services [2] User Information Security and Privacy Protection - Yiren Digital has enhanced its security capabilities, obtaining ISO 27001 certification and National Level 3 Classified Protection Certification in 2023. The company developed the Hawkeye antifraud model, identifying over 20,000 potentially dubious clients through a combination of AI and manual assistance [3] Empowering Customers through Inclusive Financial Solutions and Societal Contributions - The company facilitated RMB 3.6 billion in loans in 2023 through its Yixianghua platform, providing financial solutions to over 460,000 micro and small business owners, ensuring equal access to financial services [4] - Yiren Digital provided accident insurance protection to 100,000 flexible workers in Wuhan through its "New Resident Care" project, extending services to traditionally underserved workers [5] Leading Green and Low-Carbon Development - The company promotes green finance, restricting loans to high-energy consumption and high-pollution industries. In 2023, it facilitated RMB 12.55 million in credit to 483 business owners in the environmental protection monitoring industry while rejecting applications from 327 businesses with environmental violations [6] - By the end of 2023, over 90% of electrical equipment in Yiren Digital's Beijing offices had energy-saving labels, and the company aims for an average Power Usage Effectiveness (PUE) of 1.3 by 2024 [7]