James Frew Increases Customer Appointment Completion Rates with Descartes' Customer Engagement Platform

Customers booked for a service appointment in James Frew's job management system receive an automated SMS message from the Descartes' solution to confirm the appointment time 24 hours in advance. A second automated message follows when the service technician is on the way. In addition to automating customer communication, the integration between Descartes' customer engagement platform and the company's job management system delivers customer service transparency, improves operational efficiency and enhances ...