Powering Excellence in Customer Service:

Franklin, MA, July 23, 2024 (GLOBE NEWSWIRE) -- Franklin, MA, July 23, 2024 - Interactions, an innovating force in Conversational AI for customer service, today announced its client, Evergy won gold in Chartwell's 21st annual Best Practices Awards for excellence in Digital Experience. Evergy won the Chartwell Gold Award for Excellence in Digital Experience. The evaluation committee recognized Evergy's innovation to allow start and transfer service in the IVA. This novel concept allowed more than 40,000 star ...