Powering Excellence in Customer Service:

An American investor-owned utility (IOU) with publicly traded stock and the largest electrical provider in Kansas, Evergy has a passion for creating exceptional customer experiences and solutions. For its digital-based customer support, it partners with Interactions LLC to efficiently manage millions of annual support calls. Interactions delivers exceptional omnichannel customer-support solutions by combining the best of AI with customized LLMs and real-time human intelligence. It provides digital CX soluti ...